I have recently replaced the lead water supply pipe in my property as I was receiving poor water pressure.
I only got 8l/s and apparently should be getting 12l/s.
I applied to Portsmouth Water (my supplier) to do this and they said they will replace the water supply from the road (which I have to replace up to)
to the mains supply in the middle of the road.
They said they were doing this as it was also lead too, meaning I would then have a lead free supply.
They sent me some paper work to fill in about how much water I use.
From the calculations it said I need a 25mm supply pipe.
I sent the forms off then received back an agreement with a note saying sign and return.
I read the agreement which said I was agreeing to a water meter to be installed as it was a new supply.
I do not agree with a water meter as I dont want one.
Am I in my right as this is only a replacement supply and not a new supply?
Now they are saying that I will only get a 20mm pipe unless I pay for the additional works digging the road up which they would be doing anyway.
I have already replaced my supply to the edge of my property with 25mm pipe.
Surely the supplier has a duty to supply my property with the connection I need?
Any help is greatly appreciated.