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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Help With New Boiler


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Not sure if this is the right place to post this.

 

We have a back boiler that is over 30 years old. A few months ago we had to have it looked at because it is not running properly. The company who cameout to us said that it isnot worth fixing and more or less condemned it.

 

We don't have the money to buy or have a newboiler fitted. I do receive DLA and ESA (contributions related) but I have been told that this does not mean I can claim a grant from warm front to pay for it. This week we had help-link come to give us a price to have anew system fitted, but the finance has not gone through.

 

My husband works and whilst he has a reasonable paid job we do not have any money ofour own. Because I was refused DLA for so long everything we had in savings has gone on paying everyday bills. I have anumber of health problems and the fear of having no centralheating during the coming winter scares me. We have also been told that the boiler is no longer economical to run and with a new boiler we could save alot of money per week.

 

My dilemma is the same as everyone elses - where do you go when you just don't have the money to replace something so important in your home? We can't get a loan because of our credit rating - (all gone to pot with me having to give up work) - I have spoken to Warm front and a rather rude lady kept saying well if its contributed ESA no you can't get any help and DLA does not count, Our family don't have that kind of money.

 

We have never been in this position before and it worries me and I wondered if anyone new of any other options?

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I assume you own your own home Lainey?

 

You can apply for a DFG (disabled facilities grant) - it's up to £30,000, and can cover whatever you need to help with things such as heating, kitchen, stair lift, bathroom etc, as long as they'll benefit your disabilities. Also, you choose your own contractors.

 

A grant can be used to give you better freedom of movement into and around your home and/or to provide essential facilities within it.

If you are disabled, acceptable types of work include:

 

  • widening doors and installing ramps
  • providing or improving access to rooms and facilities - for example, by installing a stair lift or providing a downstairs bathroom
  • improving or providing a heating system which is suitable for your needs
  • adapting heating or lighting controls to make them easier to use
  • improving access to and movement around the home to enable you to care for another person who lives in the property, such as a child

 

 

An occupational therapist will look at your circumstances and can recommend the type of adaptation(s) needed.

 

 

Here is a link: http://www.direct.gov.uk/en/disabledpeople/homeandhousingoptions/yourhome/dg_4000642

 

Edit: If you apply for one of the above, make sure you look at everything you might need as you can only apply for the one of these, and with it being up to £30,000, you might as well have anything else done to make life easier for you.

 

Oh I also see that a landlord can also apply for it on your behalf if you rent - so get the ball in motion Lainey, you'll have your new heating in time for the winter hopefully! Good luck!

Life is like an echo, it all returns......The good, the bad, the false, the true......So if you give life the best you have, the best will come back to you.

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have you approached your supplier, some of them allow you to purchase the boiler through the prepayment meters. it is not an ideal option as of course once they have the meters in the property they are loath of remove them, and you do pay slightly more for your bills, though they deny this...

the caring sharing uk of today!! its disgraceful that you are in this position, if the above options are not going to be helped would try this route...good luck

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Thanks for your advice not good news from my OT. "

Unfortunately Disabled Facilities Grants do not fund heating and boilers unless they are part of a larger adaptation such as a ground floor extension.

I have been informed that Sldc sometimes has funds available, you can Contact ,,,,,,,,,,,,, (Housing Renewal Officer) to discuss - her number is 0000000 (she works Tuesdays, Wednesdays and Thursdays). - no they can't help as a boiler is not in there criteria - however if Iwanted a full downstairs extension then it would be done.

 

She also recommended Warm Fron - but I don't get the right ESA and DLA does not count. Warm Front have sid no.

 

First time I feel mortified that I have no mney, nowhere to turn and no one who seems to help. I know thisis what somemight say the real worl. Which is cruel and uncaring. Iam not being melodramatic here when I say that this winter I will not have any heating only a gas fire in my kitchen and nothing upstairs. God what amIgoing to do?

 

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Lainey, you have to put your foot down and fight this - I know, I'm talking from personal experience!

 

The OT's will try to put you off getting this grant - but if you have a condition that is affected by the cold, such as a chronic lung condition, diabetes, thyroid disease, heart conditions etc etc, then they can not refuse you. It has not one thing to do with a "bigger adaption".

 

Grr, they make me so mad!!! I wish I could have been there with you when the OT came out!!! :-x

Life is like an echo, it all returns......The good, the bad, the false, the true......So if you give life the best you have, the best will come back to you.

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Hi Duckwaddler - thanks for that so what do you suggest I do take it to her manager or I have a number of the things that youmention and I cannot do without any heating. If you could give me an idea of how I could go about it it would be greatly appreciated. Thanks

 

Debt4get I have had British Gas today to give us a price for the work and boiler etc £4660 which is £1000 more than a local enginerr and the interest that I would pay would mean I pay for my central heating £7960. I don't really thinkI can pay that amount for a new boiler etc. It is just so high. Its added just over £3000 to the original cost. Thanks

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Hi Lainey! I'm going to pvt message you, but it'll be in the morning as there's a lot to tell - and don't worry, you will get your heating sorted out! And if their not careful, your local council may find they have to pay you a pretty nice some of compensation on top, trust me, mine did :-D

 

I'll message you asap in the morning, try not to worry okay? :hug:

Life is like an echo, it all returns......The good, the bad, the false, the true......So if you give life the best you have, the best will come back to you.

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