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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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esa and return to work credit


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sadone this is correct you have to provide proof of trading ie. invoices if you have purchased stuff for the buisness, recipets etc for work.

 

Suzibear i am sorted i hope lol im going self employed as a nail technician this has taken me 2 years to get this far, and last week i recieved confirmation from my council to work from home doing it, i have chronic back pain and at the moment have no car.

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Just check out that date on the final sick note before you do anything when you make the call

 

i will do mike, will phone them first thing in the morning and get that checked, then ring day after payment to close claim?

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i will do mike, will phone them first thing in the morning and get that checked, then ring day after payment to close claim?

 

you just need to be sure what date your med cert covers you to

then start the full timework next day :)

it must be continous to get HBRO and Job Grant :)

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I want to work at home too due to my mobility problems, but I was worried about the council trying to pin business rates on me. I've seen a few horror stories on the net that worried me.

 

I'd be using an old bedroom too, (the upper floors of my house are in bad state of repair and only really fit for storage anyway) so I was thinking of putting up a table in there.

 

I wonder If that would be okay with them?

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sadone my council just required me to fill a form in with what i would be doing, what hours i would be working, what i would have stored in the room for work use.

 

I then got a visit from my housing officer and he asked me two questions, then said he was waiting for the planning deptment and the roads deptment to get back to him, but didnt think there was any problems.

 

Business rates is payable if you use a room dedicated to work only, so as mine is a bedroom im fine.

 

Best thing to do is check on your council website and see what info you can find out as all councils are different.

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Thanks for that. I have a feeling as It's a room full of my old clutter/movie collections that they may think It's already looking like an art room. I may just stay low until I can figure out how much I'd need to work away from home and how much at home.

 

Why did they need to talk to planning and road? It's not like you were asking to build an extension or something.

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I've read up on the rules and as I was self employed before I claimed esa and I'm intending to go back to what I originally did for 20 years but at a vastly reduced hours that I don't need to present a business plan. I hope thats still correct.

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I will do, once i have spoke to them tomorrow will post up etc, i had no choice but to go selfmeployed i spent 10 yrs as a senior carer and nvq assessor, but because it wrecked my back when i moved to scotland it was impossible to get a job because of it, so i decided the way forward was self employment.

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sadone the questions were, would my business effect how many people came to my flat i said no as it was by appointment only.

 

and would it make a difference with extra cars etc parking and that was no again and the parking issue was why he got sent out by the boss to check it out

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Ok i have finally got through to DWP today ref ESA my 13th week was last friday, i am due a payment this thursday from them, the girl also confirmed this.

 

I asked if i ended my claim today will you pay me up to the sick note runs out, was told no, she said if i am closeing the claim to ring back on thursday morning, and close the claim then as i would loose money by doing it today.

 

So on thursday i end my claim for ESA and will claim reutrn to work credit and tax credits, plus job grant, just hope it doesnt take to long to come through.

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Ok i have finally got through to DWP today ref ESA my 13th week was last friday, i am due a payment this thursday from them, the girl also confirmed this.

 

I asked if i ended my claim today will you pay me up to the sick note runs out, was told no, she said if i am closeing the claim to ring back on thursday morning, and close the claim then as i would loose money by doing it today.

 

So on thursday i end my claim for ESA and will claim reutrn to work credit and tax credits, plus job grant, just hope it doesnt take to long to come through.

 

Please let us know how you get on. :) As I'm so close to having my medical I'm thinking of still sending off the form and then maybe ending my claim before I get any result back. I need to get onto that advisor first too.

 

Also let us know about your experience with Tax credits as although I could claim I'm still very wary of doing so.

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