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First they ignore you, then they laugh at you, then they fight you, then you win. - Mahatma Gandhi
RBS - Claim Started 28-July-06 - Defence recieved 02-Aug-06 - Allocation questionaire sent 04-Aug-06 - Allocation/case management Hearing 20-Oct 06, 12.30pm - £5868.66 "SETTLED IN FULL"
B&Q costs incurred for late delivery - £350 refunded 15/12/06 as interim payment, further £150 to get.
2nd RBS account - £1813 and rising. 1st letter sent 08.12.06
Hey just posting to bump this thread and get an answer... (he's my other half!)
What should Capitain do now??
Should he say hes not accepting this until he knows his charges and remind him the clock is still ticking or what?
Any standard letter templates we could use?
I have to say he is pretty jammy - I am just about to fill in court claims for £75 only with Clydesdale and he gets an offer on his data protection letter - gha!
Dont accept anything yet, you need to get the statements first. If they have another week or so until the SAR deadline, it might be worthwhile giving them a nudge....I did and I think it helped. I sent them this....
ACCOUNT NUMBERS: xxxxxxxxx and xxxxxxxxx (sort code xx-xx-xx)
I handed in the above request at my local branch on Friday 1 September 2006. At that time, I gave 40 days notice to reply and, whilst that time has not yet expired, I have heard/ seen nothing. I trust that this matter is in hand and is being dealt with at the moment.
The latest date for receipt of this information is 11 October 2006 and I thought I should write a brief reminder to ensure that this matter is processed in a timely manner, and to avoid any breach of your obligations under the Data Protection Act.
I look forward to hearing from you in early course
Yours faithfully,
weej
hope this helps:grin:
1/9/06 RBS claim #1
8/11/06 - claim settled
17/11 claim #2 started - incl creditcard
30/11 - CC statements received
31/11 - Prelims issued - RBS paying up, only M/C to go)
If any of my advice/ info has been helpful, please click the scales
Please also remember that any advice is given from my own experience and in good faith as a lay person. If in doubt, please contact a qualified professional
He's called the bank to ask about statements and will also pop in a letter today (he can't get onto the net so I'm posting on his behalf)
One thing we were wondering though...
They sent him a mandate saying that he will accept the £236 as a Full and final solution to his complaint in relation to bank charges, so basically if he accepts it then thats its done and dusted. They say the money will then be credited to his ISA on conclusion of it all.
Why would they credit to his ISA and not his bank account??
not sure why they would do this, but my understanding is that he can get it paid to anywhere (ie to accounts or by cheque), so YOU decide where it goes.
As I said, it sounds a bit like they are trying to pull a "flanker", so hold firm until you get your statements - it wouldnt surprise me if their offer at this stage is any more than 30-40% of what you are due (it could be consideerably less!!!)
Good luck!
j
1/9/06 RBS claim #1
8/11/06 - claim settled
17/11 claim #2 started - incl creditcard
30/11 - CC statements received
31/11 - Prelims issued - RBS paying up, only M/C to go)
If any of my advice/ info has been helpful, please click the scales
Please also remember that any advice is given from my own experience and in good faith as a lay person. If in doubt, please contact a qualified professional
not sure why they would do this, but my understanding is that he can get it paid to anywhere (ie to accounts or by cheque), so YOU decide where it goes.
As I said, it sounds a bit like they are trying to pull a "flanker", so hold firm until you get your statements - it wouldnt surprise me if their offer at this stage is any more than 30-40% of what you are due (it could be consideerably less!!!)
Good luck!
j
Thanks for the info, and also to my lovely girlfried - as due to work commitments i was unable to ask.
I called the bank and awaiting them to give me a call to ensure the statements WILL be sent out.
Although i spoke to Customer Relations, who knew very little other than the fact that i had been offered £236 as a settlement.
This intrigues me to think its more.
Thanks again Weej, i'll update with any progress...
Hi there.. just to update you.. Capitan popped a letter as suggested by weej into the bank.. if nothing comes from that by the 40 day cut off (Tues) he will do the 7 days notice letter.
Just to let you know, I was made my first offer at the weekend, just over 50% of what I'm owed. Good to see the wheels of commerce are still turning.
Keep the faith!
j
1/9/06 RBS claim #1
8/11/06 - claim settled
17/11 claim #2 started - incl creditcard
30/11 - CC statements received
31/11 - Prelims issued - RBS paying up, only M/C to go)
If any of my advice/ info has been helpful, please click the scales
Please also remember that any advice is given from my own experience and in good faith as a lay person. If in doubt, please contact a qualified professional
Information received right on the 40 day deadline!
Totalled it all up and it comes to roughly about £520.
Now here is where my dilemma is - the bank offered me £236 a few weeks ago, should i send the lba or send them the acceptance of partial payment letter?
Personally, I would combine the 2, reading that you will accepttheir offer as part payment, but that should they not settle in full within 14 days then you will file at court.
Thats kinda what I did.
j
1/9/06 RBS claim #1
8/11/06 - claim settled
17/11 claim #2 started - incl creditcard
30/11 - CC statements received
31/11 - Prelims issued - RBS paying up, only M/C to go)
If any of my advice/ info has been helpful, please click the scales
Please also remember that any advice is given from my own experience and in good faith as a lay person. If in doubt, please contact a qualified professional
------------------------- CAPITAL ONE * SETTLED*31st Oct 06 HBOS *SETTLED* 8th Oct 06 WOOLWICH *SETTLED*12thJan2007 Monument (Barclays) *SETTLED*10thMar2007
In fact, sod that! simply start of your letter by acknowledging the offer "further to your letter dated...." and simply paste the standard lba after.
Dont worry about it....anything is ok just now, providing the wording of the LBA is in there and you give them sufficient notice (14 days) before filing.
1/9/06 RBS claim #1
8/11/06 - claim settled
17/11 claim #2 started - incl creditcard
30/11 - CC statements received
31/11 - Prelims issued - RBS paying up, only M/C to go)
If any of my advice/ info has been helpful, please click the scales
Please also remember that any advice is given from my own experience and in good faith as a lay person. If in doubt, please contact a qualified professional
The Capitan vs BOS
The Consumer Forums
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Originally Posted by weej
Re: The Capitan vs BOS