Basic Account Holder
Cagger since : Jul 2007
Posts : 18 (0.01 post per day)
Hotel charged wrong fee but refuses to cancel prepaid booking
I booked a non refundable rate for a hotel room in India.
The booking agreement was that would be charged in Indian Rupees. This did not happen.
I was charged in GBP and it appears they have used dynamic currency conversion and the GBP amount is about £80 higher than expected.
I originally requested just an explanation of this but after 20 emails to the hotel chain was told to deal directly with the hotel.
The hotel claim to have done nothing wrong.
I asked them to cancel the booking as I was unhappy they had overcharged me by unlawfully using DCC without my authorisation.
I no longer wish to stay at this hotel.
I have instigated a chargeback via my credit card company.
I have informed the hotel again and again and asked them to cancel the booking.
They refuse point blank saying its not possible.
I am taking the view that I am not bound by their terms and conditions as they have violated the agreed booking.
I do not want the difference refunded as its akin to someone picking your pocket and if they are caught having the option to just give it back and we carry on as normal.
Am I on strong ground here?
I still need a hotel room for this time and a bit worried about booking another hotel and finding out I have an obligation towards the original booking.
Thanks for reading.