Patricia Pearl - Small Claims Procedure - A Practical Guide|
An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.
£19.99 + £1.50 (P&P)
BAILIFFS - The Law and Your Rights
Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
£13.95 + £2.00 (P&P)
SPSO RSL Complaint Handling Procedure **Correct as at April 2012**
thought this may be of use to other caggers.
SPSO publishes RSL complaint handling procedures;
On 18 April we published our second model complaints handling procedure (CHP) - the registered social landlord (housing) sector CHP. This model CHP is published under section 16B of the SPSO Act 2002 (as amended by the Public Service Reform (Scotland) Act 2010). On 18th April all RSLs were notified that the model CHP now applies to them, as required under section 16c of the Act.
All RSLs are required to adopt the model CHP as soon as possible within the 2012/2013 financial year. Each RSL should provide the Ombudsman with details of how they have complied with the model CHP, or provide clear plans for implementation, by October 12th 2012.
Re: Scottish Public Services Ombudsman Publishes RSL Complaint Handling Procedure
Thanks for this stu. This thread has been stikkied and closed as it is for information only.
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