Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)

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  1. #1
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    Default SPSO RSL Complaint Handling Procedure **Correct as at April 2012**

    Hi

    thought this may be of use to other caggers.

    SPSO publishes RSL complaint handling procedures;

    On 18 April we published our second model complaints handling procedure (CHP) - the registered social landlord (housing) sector CHP. This model CHP is published under section 16B of the SPSO Act 2002 (as amended by the Public Service Reform (Scotland) Act 2010). On 18th April all RSLs were notified that the model CHP now applies to them, as required under section 16c of the Act.

    All RSLs are required to adopt the model CHP as soon as possible within the 2012/2013 financial year. Each RSL should provide the Ombudsmanicon with details of how they have complied with the model CHP, or provide clear plans for implementation, by October 12th 2012.


  2. #2
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    Default Re: Scottish Public Services Ombudsman Publishes RSL Complaint Handling Procedure

    Thanks for this stu. This thread has been stikkied and closed as it is for information only.

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