BBC Radio 4's Money Box
Saturday, 28 April 2012 at 1204 BST On Radio 4 and Online
Two of Britain's biggest banks have failed to give some of their customers their legal right to cancel recurring payments set up to pay for services like gym membership, internet security or payday loans
The admission came after Money Box raised the issue with Lloyds Bank and Santander who both admitted that they had not always complied with the law.
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