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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
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Simarc demanding 6yrs backdated ground rent - HELP!


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hi guys/gals.

 

Need some advice really...

 

I have a property I bought in 2006 - Ground rent was paid by the builder, barratts for the first year.

 

Since then It was my duty to pay the ground rent, this never happened due to it being taken over by simarc,

and them demanding that I pay the first years ground rent

 

- this dispute went on for many many years

- up until August 2011 when they admitted that the payment was made by barratts

(supposedly now it wasn't paid but they decided that they would let it go as they wouldn't get the money from barretts).

 

I have today offered to pay the outstanding balance of ground rent over a 12 month period as this is what I can afford,

the issue is that the ground rent owed (2007, 2008, 2009, 2010, 2011 and 2010) comes to £1080 in total. (yeah an extortionate amount but thats another issue).

 

What they have done is added on Interest in the region of £164.74,

plus arrears file prep at £110,

arrears letter £15,

obtaining office copy entries in relation to arrears £25

plus vat on top £30

 

so a grand total of 1432.87 (which I can't afford at the moment)

 

They are wanting to add this to my mortgage, but not something I really want to do,

I have offered to pay £1100 over a 12 month period but they will not budge and keep saying contact your mortgage lender.

 

Not sure where I stand legally, I've contacted the Leasehold Valuations Tribunal, not sure they can help but I do hope they can.

 

Any guidance at all would be great.

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PENALTY charges here can be reclaimed

they are unlawful

 

letters,

arrears prep file.

office copies.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I haven't paid them as of yet, how can I go about making them understand that they CAN NOT charge me for those items, what is the best course for me to take to get that figure down, and also how can I get them to agree to let me pay over a 12 month period?

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i cant see why not

 

there is no legal presedence

and it was not YOR mistake

 

i think we need help

 

i'll ask

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

hi guys/gals.

 

Need some advice really...

 

I have a property I bought in 2006 - Ground rent was paid by the builder, barratts for the first year.

 

Since then It was my duty to pay the ground rent, this never happened due to it being taken over by simarc,

and them demanding that I pay the first years ground rent

 

- this dispute went on for many many years

- up until August 2011 when they admitted that the payment was made by barratts

(supposedly now it wasn't paid but they decided that they would let it go as they wouldn't get the money from barretts).

 

I have today offered to pay the outstanding balance of ground rent over a 12 month period as this is what I can afford,

the issue is that the ground rent owed (2007, 2008, 2009, 2010, 2011 and 2010) comes to £1080 in total. (yeah an extortionate amount but thats another issue).

 

What they have done is added on Interest in the region of £164.74,

plus arrears file prep at £110,

arrears letter £15,

obtaining office copy entries in relation to arrears £25

plus vat on top £30

 

so a grand total of 1432.87 (which I can't afford at the moment)

 

They are wanting to add this to my mortgage, but not something I really want to do,

I have offered to pay £1100 over a 12 month period but they will not budge and keep saying contact your mortgage lender.

 

Not sure where I stand legally, I've contacted the Leasehold Valuations Tribunal, not sure they can help but I do hope they can.

 

Any guidance at all would be great.

 

Why did you not pay for the years after the first year ?

 

Were you sent a demand each year ?. If you were sent no demand then you had the legal right not to pay, the demand sent must comply with s166 of Commonholf & Leasehold Reform Act 2002..

 

 

166 Requirement to notify long leaseholders that rent is due.

 

 

 

(1)A tenant under a long lease of a dwelling is not liable to make a payment of rent under the lease unless the landlord has given him a notice relating to the payment; and the date on which he is liable to make the payment is that specified in the notice. .

(2)The notice must specify— .

(a)the amount of the payment, .

(b)the date on which the tenant is liable to make it, and .

©if different from that date, the date on which he would have been liable to make it in accordance with the lease, .

and shall contain any such further information as may be prescribed.

(3)The date on which the tenant is liable to make the payment must not be— .

(a)either less than 30 days or more than 60 days after the day on which the notice is given, or .

(b)before that on which he would have been liable to make it in accordance with the lease. .

(4)If the date on which the tenant is liable to make the payment is after that on which he would have been liable to make it in accordance with the lease, any provisions of the lease relating to non-payment or late payment of rent have effect accordingly. .

(5)The notice— .

(a)must be in the prescribed form, and .

(b)may be sent by post. .

(6)If the notice is sent by post, it must be addressed to a tenant at the dwelling unless he has notified the landlord in writing of a different address in England and Wales at which he wishes to be given notices under this section (in which case it must be addressed to him there). .

(7)In this section “rent” does not include— .

(a)a service charge (within the meaning of section 18(1) of the 1985 Act), or .

(b)an administration charge (within the meaning of Part 1 of Schedule 11 to this Act). .

(8)In this section “long lease of a dwelling” does not include— .

(a)a tenancy to which Part 2 of the Landlord and Tenant Act 1954 (c. 56) (business tenancies) applies, .

(b)a tenancy of an agricultural holding within the meaning of the Agricultural Holdings Act 1986 (c. 5) in relation to which that Act applies, or .

©a farm business tenancy within the meaning of the Agricultural Tenancies Act 1995 (c. 8). .

(9)In this section— .

“dwelling” has the same meaning as in the 1985 Act,

“landlord” and “tenant” have the same meanings as in Chapter 1 of this Part,

“long lease” has the meaning given by sections 76 and 77 of this Act, and

“prescribed” means prescribed by regulations made by the appropriate national authority.

 

 

If you received no demand or the demand doesnt comply with the above then you can legally withold payment BUT it is possible for Simarc to later send a single valid demand asking for 6 years worth BUT all you would owe is the ground rent, no added on admin charges or interest.

 

So lets look at the admin charges, for any admin charges to be recoverable there must be a provision in the lease, so go find yours and have a good read through, also for interest to be claimable again the lease must make provision for this, no mention of admin charges or interest and it isnt payable.

 

AND to be payable the admin charges/interest demands must be accompanied by a "Administration Charges - Summary of Rights" , see here > http://www.legislation.gov.uk/uksi/2007/1258/pdfs/uksi_20071258_en.pdf , many freeholders forget this !

 

Now as for the LVT, they DONT have juridstiction over ground rent BUT they do have juridstiction over admin/interest as a result of failing to pay gropund rent, an LVt can conclude whether the admin/interest is payable and if it is, is it a reasonable amount (in my case an LVT concluded charges of £75 and the £130 were too high and reduced them to £25.

 

So you must find your lease and read through and try and understand it !, also look to see if ground rent demands were received by you and complied with S166 and did the demand(s) for extra charges come with the 'admin charges - summary' AND was it the right format & size (font 10) !?

 

Andy

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