Thread: BOS: Manual Intervention!

I wonder as to whether someone could advise on this matter please-A specific event was actioned on a sainsburys visa credit card, it was the lowering of a credit limit that was previously set for some 2 years plus.

A "SAR" was sent to include details of any "Manual Interventions" a reply was received with the copies of statements but the reply with regards to manual interventions was "We are under no statutory obligation to record this information and thus are unable to assist further".

Can someone advise as to this statement please!.

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Originally Posted by v_j_r

I wonder as to whether someone could advise on this matter please-A specific event was actioned on a sainsburys visa credit card, it was the lowering of a credit limit that was previously set for some 2 years plus.

A "S.A.R - (Subject access request)" was sent to include details of any "Manual Interventions" a reply was received with the copies of statements but the reply with regards to manual interventions was "We are under no statutory obligation to record this information and thus are unable to assist further".

Can someone advise as to this statement please!.

VJR, I would imagine it is just lack of understanding, but you have received the statements so go get em........

Manual intervention doesn't actually help us in our claims as it would be a way that the bank could claim that an actual person had to do some sort of "extra" work to process your account. The cost of this could be taken into account when they apply their charges. If they say they have no manual intervention details then they can't tell a judge it cost loads to administer your account. Hope that makes sense lol