Please can someone advise how I can take my complaint further/formalize it regarding the following as I am very unhappy?
I placed an online order with a High Street shop (I have used previously but not for a least a year).
During checkout I was confused that it didn't ask for any card/payment details. As since the last time I shopped on site would have been with my old card.
A few minutes later I received an email confirming my order which stated "These item(s) will be added to your next statement."
Basically the company has opened a credit account for me without my authorization or my requesting one. I am under the impression (possibly incorrectly) that this is illegal.
Just to clarify, I have NEVER applied for or had a credit account with this company and always paid for items at checkout in full.
I have spoken to their customer services who apologised and said they would request account to be closed but could not explain why they open credit accounts in this way.
Thanks in advance for any advice