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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Council Tax over 6 years. Liability order.


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Hi, I am new to this forum and would appreciate any advise that you nice people would like to give.

 

I received a letter from the council this year February claiming that I owe the council about £2000 for council tax not paid at a previous address that I lived in 7 years ago, which as far as I know was paid. Being that it is 7 years ago I cannot prove as I don't keep payment records that long.

 

In my 7 years of living here I have not received any warnings that I owe this money and I always pay my council tax on time, also the council have known my new address and even my contact number, but they have never tried to contact me about this debt.

 

They told me they made a liability order in 2004, which they require a court summons from the magistrate court, but I haven't received any letter about this. I haven't seen this liability order, I have asked them to prove it, but they have just sent me some screen shots of their software. They keep prolonging the deadline as well when I speak to them.

 

I am wondering why it's taken this long for them to suddenly contact me. Any idea where I would stand?

 

Thanks for your help in advance

Andy

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Thanks for the reply.

 

I cannot remember how I paid.

 

It is a very difficult situation.

 

I still cannot believe they made a Liability Order though, I haven't seen any evidence of it.

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I would hazard a guess that they have more than 1 Liability Order as £2k for CT 7 years ago would be akin to living at Buck House. Makes me think they have continued charging after you moved. You must ask them how many LO's they have and what dates they cover.

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I would hazard a guess that they have more than 1 Liability Order as £2k for CT 7 years ago would be akin to living at Buck House. Makes me think they have continued charging after you moved. You must ask them how many LO's they have and what dates they cover.

 

Thanks for your reply.

 

The house is a high council band, that is why it is 2k, also they added charges for late payments (which i didn't receive).

 

There is only one LO that they speak of which they say was applied on the 29th November 2004, again no record was sent to me though.

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Would be interested to see their explanantion for that.

 

PT

 

They say they have sent warnings and bills out, but I didn't receive them. They have sent me screen shots of their system software.

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What address do they claim to have sent them to? If your old one did you advise them you were moving?

 

They weren't clear, they said it could be either.

 

I actually spoke to the current owner who has been there since I left, he said he hasn't received anything from the council(as far as he knows), and I haven't at my current address.

 

I told them that I moved, they even admitted that they I told them that I had moved.

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In that case put them to strict proof they were posted. Although they may have them on their system they have nothing to say they were printed or then posted.

 

That is a very good point, but they can't prove it.

 

They also say "they don't need to prove it".

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That is a very good point, but they can't prove it.

 

They also say "they don't need to prove it".

 

This is true to some extent as they would rely on the provisions of Section 7 Interpretation Act 1987, which effectively says proof of postage is proof of receipt, unless it can be proved it hasn't arrived. But I imagine they should have kept records of the postage??

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This is true to some extent as they would rely on the provisions of Section 7 Interpretation Act 1987, which effectively says proof of postage is proof of receipt, unless it can be proved it hasn't arrived. But I imagine they should have kept records of the postage??

 

They may have I can ask them. But with some of the records they say that they don't keep them for that long.

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They have to have something as otherwise they could just say anything. It may pay you to ask your local Councillor(s) for help any refusal or reluctance and you go to the Leader of the Council and his opposite number.

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They have to have something as otherwise they could just say anything. It may pay you to ask your local Councillor(s) for help any refusal or reluctance and you go to the Leader of the Council and his opposite number.

 

Thanks for the advise, what do you mean by 'opposite number'?

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You geninuely don't remember how you paid your CT? There are only so many ways you can do it. With it being such an important bill, you are asking for trouble here not being able to show you have paid it. Sounds like I am lecturing here, so enough of that. :!:

 

Having said that, overlooking this rather large issue, they don't tend to be this dis-organised over something as serious as CT. I don't see how they haven't sent formal letters or got a bailiff recovery team on the case before now. They are normally on the ball, so to not be able to present you with any proof or formal letters makes me think they might have a hard time proving any of this in court anyway. So hopefully, you'll be OK.

 

Thanks.

 

Yeah I can't remember it was 7 years ago. The funny thing it that when I missed 2 months of paying the CT with my new property they sent me a liability order straight away, so I paid it off imediately, so I don't see how they can let it last as long as 7 years and try and get it from me now!

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  • 3 weeks later...

Just in case anyone is still interested, after some more complaining, eventually the council decided that I did not owe them money and they dropped the "owed" payments.

 

Justice is done.

 

Thanks for your advice, guys.

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