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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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SPML, Capstone, Ascenden - Reclaiming Charges


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Hello Everyone

 

I'm in the process of getting back all unlawful charges put on my loan account with SPML. Received all the info on my account after submitting an SAR, now going to ask for a refund.

 

Can someone please tell me if I need to send them a copy of the list of the charges that I intend to reclaim with the template letter 'Request for Repayment of Charges'?

 

Cheers

Phil

This is only my personal, honest opinion!

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Hi. Yes you need to send them a breakdown of all charges you are reclaiming.

You need the date, time, name of charge and ammount. If you are claiming interest you need to add that too.

Use the right spreadsheet to list everything and send a copy to them.

Shout up if you can't find stuff. Most of it's in the CAG library.

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks, Dx & Freaky

 

I've copied one of the spreadsheets from the library and filled it in. Am I right to add interest at this stage when I'm just asking for a refund of the charges? Also, I thought you could only claim interest once it goes to court? That is what happened and how things were when I re-claimed some bank charges a few years ago........

 

Thanks again for your help.

Phil

This is only my personal, honest opinion!

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Hi Phil,

Good luck with them, I would check all of the information in your SAR mine was only half completed and getting info out of them is nigh on impossible. I have just gone the court route its just been listed so I wish you luck in getting them back.

Lynne

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Thanks, Dx & Freaky

 

I've copied one of the spreadsheets from the library and filled it in. Am I right to add interest at this stage when I'm just asking for a refund of the charges? Also, I thought you could only claim interest once it goes to court? That is what happened and how things were when I re-claimed some bank charges a few years ago........

 

Thanks again for your help.

Phil

 

ideally you should use the fosrunningCI sheet

 

put your motgage APR in D13

and READ the RED NOTES TAB

 

you cant add anything more even at court stage.

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Phil

 

Responding to PM

 

From the list you gave me here are my observations...

 

  1. Unpaid D/D - Yes
  2. Arrears management fee - Probably yes - more info?
  3. Litigation fee - more info?
  4. Legal costs - not if they are the true cost to them
  5. Agents costs - more info - are these for agents visits to you?
  6. Late payment management fee - yes, I would
  7. Litigation management fee - if it can be shown to be a penalty, yes
  8. Referral to solicitor fee - probably yes
  9. Third party fee (solicitors costs) - not if they are the true cost
  10. Early stage arrears management fee - yes
  11. Redemption statement fee - probably not
  12. Alternative payment method fee - more info
  13. Int on arrears - yes by way of the spreadsheet calcs but not an item you would list

 

Basically what you are looking for is anything that can be shown to be a penalty i.e. it does not reflect the true cost or accurate pre-estimate of the actual cost. For example the passing on of a solicitors fee is not a penalty, it is the true cost to them. A fee for a bounced direct debt is highly unlikely to reflect the true cost to them so it is a penalty

 

IMHO

 

ims

 

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Thanks Ims21

 

I wish all financial institutions would just be transparent about the way they charge people. I know it is never going to happen as they are still making lots & lots of profit from them!!!! :mad2:

 

I feel like going after them for every charge the have ever made on my account, and letting them justify their excessive charges & costs in a court of law. Its unlaw & unjust - end of! Thats the grey area as I want to know where every penny has gone for each charge!

 

Am getting my letter ready and list of charges ready for sending first thing Monday morning. Gonna think about it tomorrow and amend my letter to request them to justify them all.

 

Anyway, onwards & upwards.

Good Luck to you all!!!!

Phil :-)

This is only my personal, honest opinion!

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Yeh, with Statutory 8% which I'm happy with. I'll pm you my letter now. See what you think. Any observations or additional comments are much appreciated.

 

Thanks for your help, Ims.

Phil

This is only my personal, honest opinion!

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Request for Repayment of Charges

We are writing to you to request the refundof £****.**of charges which you have levied against us in respect ofour account, plus statutory interest at 8% of £****.**, an amount thatwe would be expected to receive under normal circumstances by a county court orthe Financial Ombudsman. A total of £****.**

 

These charges have been levied against us unlawfully because they are excessiveand therefore unfair.

 

We are sure that you are aware of the recent decisions by the FinancialServices Authority in Deutschebank and also in Redstone. The Financial ServicesAuthority made it very clear that charges should reflect the actual cost ofdealing with difficulties on a mortgage/loan account. It is very clear that yourcharges are calculated to produce a high margin of profit for you.

 

Furthermore your charges are unfair and therefore unlawful under the UnfairTerms in Consumer Contracts Regulations. Although a test case in 2009 decidedthat overdraft charges for personal bank accounts could not be assessed forfairness, this decision from the Supreme Court was limited to charges whichform part of the core revenue of the banks. Your charges are not part of yourcore revenue. They are incidental to your main business and therefore they fallto be assessed for fairness. Thismeans that they must be proportionate and that they must truly reflect youradministrative costs.

 

We are prepared to sue you in the County Court if you will not refund us forthe full amount.

If you are prepared to act quickly and to refund us our money without anytrouble, then we will be prepared to accept the return of our money as detailedabove, with statutory interest added at 8%.

 

Please note that we are not prepared to wait for your normal eight week delay.This is an industry time period which has been agreed with the FSA. We don'tthink that we would be prepared to accept your violations of FSA rules on onehand while you then attempt to rely on some FSA guideline on the other.

 

If we do not hear from you within 14 days of this letter then we will beginproceedings in the County Court and without any further notice.

 

Yours faithfully

This is only my personal, honest opinion!

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Hello Ims

 

I'm sorry if I've sent you pm's that go against forum rules. I am very suspicious of some of the charcters that read these forums (ie. Financial Institutions!) and don't wish to give them a chance to prepare anything against me. I want to hold my cards as close to my chest as possible!!!!!

 

The letter I've posted above is what I've put together. Your opinions are very welcome.

 

One last thing, do I need to send them a 'prelim' letter (14 days) then a 'letter before action' (another 14 days) then go to court as per bank charges claims?

 

Thanks, again.

Phil

This is only my personal, honest opinion!

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Hi

 

I'd remove the line being prepared to go to court. See below as to how to round off the letter re: court action

 

I'd also take out the bit about the FSA 8 week business.....you have said they have 14 days.

 

Round off the letter something along the lines of:

 

You now have 14 days to respond positively and in the absence of this, I will put you on notice with a further 14 days letter before action.

 

Yes a prelim as above, then lba then issue

 

ims

 

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Hi,

 

I've just recently got out of debt, the stress and frustration caused friction, and put the family out of balance. It caused a whole lot of anxiety, so we decided to cut our losses and sell up. We were fortunate, as we were in a position to pay back debts secured against the property. One of which was Ascenden. I borrowed over a 120 month period, this was for home improvements, holiday, car etc... it was for £15000, originally through London Mortage Company, then Capstone and now Ascenden. The Total amount of borrowing was £16600 due to a £1600 brokers fee added to the loan. It all started in March 2007, and I managed to complete the sale of my house in Feb 2012. Now forgive me for being naive here, after paying back over £15000 in repayments, the settelment figure paid was 16250, when I looked at the original agreement the total amount payable at the end of term would have worked out at £33500.

 

1.) What I'm trying to figure out is, why have I paid back nearly the amount payable under the full term? It works out that I had paid back circa £31250.00, Ascenden reckon it was made up of charges. Despite falling into nearly £3000.00 into arrears, by the time I had sold my property I made up the arrears balance to just under £1800.00, in other words the CMI was being paid, and an additional arrangement had been made too.

 

2.) When I asked ascenden in December 2011 for the settlement I almost choked, I asked for a breakdown of charges, but was fobbed off with the echoing sound of 'look at your terms and conditions' as I wanted to know why the settlement figure was so high.

 

3.) I have written in correspondance but I am facing a brick wall.

 

I really honestly feel that I've been done, particularly when I've paid the debt half way through term. Is there any way I claim some if not all of the charges back.

 

Your help would much appreciated.

 

Mark

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Thanks fo rthe tip, i'll do just that. Again being naive, am I able to start another thread as I already have one open? A new starter to these!

 

Yes of course...the thread you have going at the mo is regarding Daniels Silverman and Train 4 Gain or something like that I believe.

 

This is a different issue so we encourage separate threads for each issue you are trying to resolve

 

ims :-D

 

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Hi phil,

I am in the same boat as you and have now received my SAR back.

Can I ask what you did regarding interest?

Did you add this to your spreadsheet?

My mortgage rate varied throughout the term so I'm unsure if I should do a seperate sheet for each different APR, or leave it blank or add the statutory 8%.

Also, what charges are you reclaiming back. Reading through my statements there are about 15 different types of charges added!

I am hoping to get letters sent off to ascendon this monday. Be interesting to see the response.

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Hi

 

Your LBA is the same as your preliminary letter but you add the heading "LETTER BEFORE ACTION".

 

Also add a paragraph at the end to say that if they do not refund your money by x date you will issue proceedings in court without further recourse to them. Send an updated spreadsheet with the interest running right up to now and amend the figures in the LBA to reflect those now showing in the updated spreadsheet.

 

ims

 

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  • 1 month later...
  • 2 years later...

Hello Everyone,

 

So its been a while, we wanted to start our claim against Ascenden for unlawful charges before now, but we've not had the opportunity to do so till now.

 

After repeated failings to resolve our issues, we are now ready to issue a claim and I've started proceedings with 'Moneyclaim Online'.

 

Just a quick question though, can anyone direct me to a suitable template to complete the 'Particulars of Claim'? I've successfully claimed bank charges back before, and have produced one at present, but as these are mortgage charges, I'd like to know if there are any differences to apply to this claim?

 

Thanks in advance!

Phil :-)

This is only my personal, honest opinion!

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Hi Phil, have left a message for others on the site team to advise on this.

 

As each situation is unique then there is no template as such hopefully others who have made a claim will also be looking in with some advice.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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