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    • How does one obtain the permit? The permit team number is only open between the hours of 9am to 3pm. It says on the website, To obtain an additional 2 hours, the driver must pay a tariff of £3.00 + booking fees in person at our Security Hut, is that how you get the permit also, from the security hut? What a rigmaroll that would be but maybe just another step to take to try and catch people out?  
    • Anotheruser0000 bear in mind that not all Judges are equally versed in the PoFA regulations. Fortunately now most of them are but sometimes a Judge from a higher Court sits in who is well experienced  in Law but not PoFA. and so they sometimes go "offkey" because their knowledge can raise a different set of arguments and solutions. It does seem particularly unfair  when the decision is so  bad . it can also be that in some situations the motorist being a lay person is not sufficiently know ledgeable to be able to counter a Judge's decisions in a way that a barrister could.
    • The argument about the date of receipt is now dead because the PCN  does not comply with the wording  of the Protection of Freedoms Act 2012 Schedule 4.  First reason Section 9 [2] [e]  "state that the creditor does not know both the name of the driver and a current address for service for the driver and invite the keeper—(i)to pay the unpaid parking charges;" Second Reason Section 9 [2][a] "specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;" All your PCN does is mark the time you entered and left the car park. It does not include all the myriad things you do in between-driving into the car park, looking for a parking space-perhaps a disabled space or  parent and Child place@ getting the children or disabled person out of the car then going shopping. Coming back; loading the car with shopping [, getting the children or disabled into the car, taking the trolley back to the store; driving to the exit perhaps stopping to let vehicles/pedestrians cross in front of you etc. so subtracting the driving times from before and after parking can make quite a difference from their time to the actual period parking time. So the upshot is now that only the driver is responsible for paying the PCN and the keeper is not liable at all even if the name of the driver is never known by Nexus so well done for not appealing. You obviously want to keep it that way to make it very difficult for them to win in Court if it ever goes that far. Although your question is now moot since  the same objective has been achieved by the non compliant PCN [ie no keeper liability] just  about the only way to dispute the timing of the PCN would be if one kept the envelope and there was a discernible date stamp on it that did not match the date on the PCN. There is a new Act coming out [and it cannot come quickly enough ] and one of the things required is that parking companies will have to prove the date of sending out their PCNs. We are not the only ones who sometimes doubt the veracity of their dates particularly as the later it is sent [unlawfully] the shorter the period motorists have to benefit [?] from the reduced payment. I haven't seen it on your posts but do you know how long you are permitted to park for free?
    • I was so annoyed and frustrated about the fact this case was lost it's been floating around my head all night. Dave962, are you sure that's what the Judge said? .... It doesn't make sense. Did the judge in fact dismiss the case on the grounds that the defendant did not make an appeal within 28 days? Effectively telling the PPC about the error entering the registration number and providing proof of payment at that time? To me, that's an important point.  
    • The United Autoworkers Union took a risk in a Republican - and often anti-union - part of the US.View the full article
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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bad customer service from orange!


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I received a text saying I was incurring charges outside of my agreed account, and to contact them immediately so I did and was told my bill was due on 11 and hadn't been paid and had spent so much on calls this month.

I apologised and said I had set up a direct debit for the bill but was told it was not reset up on there side. I told them I would pay Tuesday but with her very rude attitude said we restricting your services I asked when she said NOW I requested she didn't as I was unawear the bill hadn't been taken and that I had 4 kids and husband who works nights and this is my only contact with him and I had been for a job interview and was told to contact them on Monday. She really didn't care and now I can't do anything on the phone.

 

My last bill was for around £65 including monthly fee.

I have a voicemail of the people I went for the job with but can not listen to it or get in contact with them im so upset by this and how it was handled by customer services.

 

Oh and because orange restricted me I can't contact them on phone no more!!

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I cant wait to leave orange they are useless try 0800 0790440 from a land line meant for new customers has worked for me

 

when they have restricted my phone 150 is barred too, not sure how they expect you to phone them

If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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I'm so annoyed nothing to say gonna restrict or account due till i rang them got no contact with any one now all by internet.

 

The phone is even due to be replaced with them as it broke since day 1 of having it and still nothing

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Just rang and asked and got a very strict no sorry we want money now!! I ended up loading my temper because if I got offered the job it was on my voicemail and i can't retrive it! So i told them i would sue them for it and just got so!! Grrrr

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Find them on twitter, complain there.

 

Read the "orange complaints code of practice" HERE and follow that. Try to push for a DEADLOCK letter.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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Just took me 15 mins to speak to a service leader, when asked for a manager got told none working today.

 

Then asked why they can't give me till Tuesday to pay and they say sorry you should have money available to sort out usage and just asked to take it further and got no we want do anything sorry so you followed the complaints code we want do anything.

 

What is a deadlock letter I've had enough now

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Read section 3 of the orange "complaints code of practice" that I posted above

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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  • 9 months later...

Foreign based Call Centres CANNOT offer good Customer Service: Difficult to understand - they did not understand me either. Take ages repeating and repeating the same old stuff, and when they reflect back what they think I said or need, get it wrong every time. Complete waste of effort and time - so frustrating! Have closed account as a result and would NEVER use them again.:-x

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Orange is owned by a French firm called France Telecom. Their CEO is called Stephane Richard. While you poor customers are having to put up with this kind of treatment, he has a personal fortune of £30 million. He's an entrepreneur, a "creator of wealth". Where would we be without people like him?

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