I received a text saying I was incurring charges outside of my agreed account, and to contact them immediately so I did and was told my bill was due on 11 and hadn't been paid and had spent so much on calls this month.
I apologised and said I had set up a direct debit for the bill but was told it was not reset up on there side. I told them I would pay Tuesday but with her very rude attitude said we restricting your services I asked when she said NOW I requested she didn't as I was unawear the bill hadn't been taken and that I had 4 kids and husband who works nights and this is my only contact with him and I had been for a job interview and was told to contact them on Monday. She really didn't care and now I can't do anything on the phone.
My last bill was for around £65 including monthly fee.
I have a voicemail of the people I went for the job with but can not listen to it or get in contact with them im so upset by this and how it was handled by customer services.
Oh and because orange restricted me I can't contact them on phone no more!!