Thread: Help Needed - Please Respond Asap

Hi Guys,

I recently got a new contract with orange through dialaphone - i firstly called dialaphone up and asked what i would get, their rep said i would receive 500 Xnet mins anytime and unlimited texts. Because i was at work at the time i said i would complete the application on their website.

On there i did notice it said 500 mins and 500 texts however i assumed it would be something they would rectify at their end to provide me with the unlimited texts.

Then on some paperwork that came through it also said 500 mins & 500 texts, started to panic and gave them a call - they stated that i was given the wrong information and that i wouldnt receive unlimited texts, i told them that the only reason i was changing from O2 and taking this contract was because i would get unlimited texts.. so i argued for about 30 minutes being passed to three other departments until a reasonably nice lady said she understood where i was coming from but she could only suggest i contact Orange directly.....

So i gave Orange a call and asked them to confirm to me what tariff i was on and what comes with it, the guy said you are on the Dolphin 35 18 month contract and you receive 550 Xnet mins anytime and unlimited texts.

Im still a little dubious though - so im going to wait to see what my bill details when it comes in...

Surely if im not on the tariff they offered then i should be allowed to change it onto that one or cancel?!

What should be my stance in putting up a fight as i feel ive been given misleading information which has tied me into an 18 month contract!!

Please help guys!

Cheers,

Nathan

Similar Threads:

• help needed asap
• Advice Needed Asap Please
• MoneyClaim advice needed ASAP :-)
• HSBC address needed asap!!

According to the orange website, the Dolphin 35 gives you 550 anytime x network minutes and unlimited texts.

Orange - the Orange shop

didnt sign anything at all - was over the net, just over 2 weeks ago.

Surely if orange & dialaphone originally confirmed i will get the 550 Xnet mins and unlimited txts i should really get that via trading standards law, no??

Cheers,

Nathe

Cool.

I'll give that a go!

I have actually sent them an email about 30 mins ago but will give them a call too!

Cheers

Woo Hoo - Result!!!

Just got an email this morning from orange after I sent one explaining my situation and that I only moved to take advantage of this offer!!

"Dear Nathan,

Thank you for your mail

I can confirm that you will receive 550 cross net minutes & unlimited text messages on your current plan and that you have received incorrect information regarding this matter.

Please accept our apologies for any inconvenience caused.

Kind Regards,

******

Orange Customer Services"


Yay - Orange, you are fab!!