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    • Yes, but the process starts here... https://ico.org.uk/make-a-complaint/data-protection-complaints/what-to-expect/ This involves making a complaint to GS first before approaching ICO. However, at the time of the complaint, I beleive we'd advise the complainant to ask for some compensation and take it from there. @FTMDave?? No, I meant this forum, The Consumer Action Group, where you're posting right now.😄 (We're in the slow process of rebranding as The National Consumer Service.)
    • And yes, they state their client is EON and that they can return the debt to EON who can either register a default or take me to court. 
    • Thank you. The npower debt was from 2019/2020 until EON took over the account late 2021.   npower had set a DCA on me even though I owed them nothing. I spoke to a customer service agent, following up by email, who confirmed I was in credit . I made a complaint to head office who sent a barrage of emails, changing the amounts each time. According to them, I owed £279.   The debt grew to what it is now as first npower and then EON subsequently failed to put a payment arrangement and direct debit in place to pay off this supposed sum and my ongoing bills.   I was very ill with Covid, struggling in lockdown with a disabled child and informed them of all this.   EON stopped their legal action when I took them to the ombudsman as this was part of my complaint and requested remedy but I have not received a notice of discontinuance.    I would like to set up my own dd to pay them off but am concerned they could still take legal action. I am on a low income and can’t afford to pay them more than a token amount each month.   
    • Thank you guys! @lookinforinfo thank you for the case, it seem to similar with my case which is gold. @Nicky Boy shouldn't be ICO?   Personal data breaches: a guide ICO.ORG.UK   For CAG I found this  The Confidentiality Advisory Group (CAG) is an independent body which provides expert advice on the use of confidential patient information. This includes providing advice to us, the Health Research Authority (HRA) for research uses. It also provides advice to the Secretary of State for Health for non-research uses.
    • HB - yes I agree it is about their paperwork and advice.  I need to be clear in my head what my complaint is.  And what a result looks like for me? (They should never have placed me with the shark with whom I've had all sorts of issues - but I don't think that's my complaint focus -v-  broker) 
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hrmc / dla and motability


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hello there

my dad has a motorbility car using the higher rate mobility component of the dla, due to various medical problems

 

he has last week gone into hospital after having quite a bad stroke

 

currently, I am using his car to take family members to visit him in hospital, after an enquiry to check this was ok - motorbility say "Provided your dad is deriving material and/or practical benefit from the car and has access to it when required, he does not necessarily have to be present every time the car is used. For example if you do not have your own transport and you are using your dad's car to visit your dad or you are taking family members to visit your dad on a regular basis, he is receiving benefit from his car" mean that yes its ok for this use, I do have my own transport btw.

 

but in some of the leaflets about stroke we have seen, it says dla will stop after 28 days - will the payments for the mobility car also stop? / car have to go back? I can foresee he will be in hospital for a while.

 

thanks for looking

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Hi

 

My mother sadly no longer here had a motability car and when she was in hospital we had the same concerns about the car and they could not be more helpul at that time and as my father drove they just immediatley added him to the insurance and classed him as an additional driver but we made sure everything was in writing to basically be on the safe side if anything happened with the car.

 

I think you need to contact Motability and get it in writing that you are allowed to drive that car.

 

* They insure via RSA and RSA do need to know if there are any additional drivers of the vehicle for insurance purposes. So you would need this in writing from Motability that you do not require to inform RSA that you are an additional driver of the motabvility vehicle.

 

* They do have a policy on additional drivers but in hospital circumstances its always best to be open and inform them of the circumstances they will do there best to help you but please ensure you ask for it in writing to keep you on the safe side especially with the insurance.

 

Here is a link to Motabilitys Website: www.motability.co.uk

 

On there website at the top Click Car Scheme

Look down the left side for Customer Zone and Click

Near Middle of Screen Click Nominated Drivers

 

That Info may be useful

Edited by stu007

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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the insurance part is sorted, I have been a named driver on the policy for two years

 

its the dla stopping and possible loss of the car should he stay in hospital that is of concern - mainly to my mum at this stage, am sure that when he comes out of hospital we will need that car more than ever

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The answer as per this link to the NHS advice site is that no, Motability will continue even if the hospital stay lasts longer than 28 days.

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  • 4 years later...

My Dad who had a stroke in 2011 has a wheelchair car that requires me to drive, to get him about,

 

 

he has moved into a care home and I have a letter from the council saying his DLA must now stop

- I thought Motability was part of it

- will he lose his car?

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Hi,

This is from the Nidirect.gov website.

My understanding is that from what you say above, the Mobility Component should not be affected unless the Local Trust is helping pay for it.

You really need to clarify the funding arrangements, in order to be sure. I would also speak directly to the DWP and not just take the Councils word.

 

Residential care and nursing homes and benefits

 

A permanent or temporary stay in a residential care or nursing home can affect your benefits. Below are a list of benefits and how they may be affected if your stay is permanent or temporary.

Benefits and home fees

 

If you are receiving benefits and your circumstances change, you need to tell the Social Security Agency. You will probably have to contribute most benefits you get towards your home fees.

 

Moving into a home should not affect the mobility component of your Disability Living Allowance (DLA). It will also be disregarded when your local Trust is calculating how much you should contribute towards the cost of your care.

 

If your local Trust is funding your residential care or nursing home fees, both the care component and the mobility component of your DLA may be affected. You should contact the office that normally pays your DLA for further information.

REMEMBER! Hunger is the enemy - NOT the hungry!

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Should you happen to loose the DLA MOTO component then they normally take the car back 28 days after the DLA stops.

 

I must add that the Motobility Car people are thoughtful people and when we had to give up our Moto car they allowed us to keep the car another 2 weeks after the return time was up as my wife's Mother died shortly after my wife lost her DLA award. They did this so we could still have use of a car for the funeral.

 

I was told by the person who came to collect the car that they take the cars straight to auction now, So I guess that's why there's so many 3 year old cars on the forecourts of garages now. I was also told that there's is the chance to actually buy the car from them (not sure if this is true)

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Have Motability been informed they are in a Care Home as you may need to inform them, see this link: http://www.motability.co.uk/cars-and-wavs/customer-area/your-agreement-named-car-drivers

 

If none of the named drivers live at the disabled customer’s address, or the disabled customer lives in a care home where a number of drivers have access to the car, we may consider fitting a location tracker. This is to ensure the customer is gaining direct benefit from the car. We will always speak to the customer to discuss this in advance of a tracker being fitted.

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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