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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Use of Police by Bailiffs/HCEO Companies


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I believe that use of the police by enforcement agents should be closely regulated. The Police are being used as a tool to intimidate debtors into paying rather than to prevent a "Breach of the Peace". I think they are being called routinely even when there hasn't been a prior heated "discussion" and the debtor has no previous history. The Police are being used to generate profits for these corrupt companies.

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I believe that use of the police by enforcement agents should be closely regulated. The Police are being used as a tool to intimidate debtors into paying rather than to prevent a "Breach of the Peace". I think they are being called routinely even when there hasn't been a prior heated "discussion" and the debtor has no previous history. The Police are being used to generate profits for these corrupt companies.

 

The problem that needs to be addressed is that the police are unaware, or inadequately trained of the law in this area, and are under the mistaken impression that they are mainly on the same side as the bailiff, so side with him, even in the face of the bailiffs often blatant misuse of his powers, for which HE should actually be the one arrested.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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The problem is that police officers receive little or no training in how to deal with bailiffs, even though national guidelines are in existence. Another problem is that ACPO regard bailiff matter as "civil matters". Whether this has got something to do with their relationship with the trade associations bailiff and HCEO companies belong to needs to be investigated. The News International scandal has highlighted the dangers of inappropriate relationships between the police and commercial interests.

 

Any training police are given in dealing with bailiffs should include insisting on seeing the court warrant and the bailiff or HCEO's certificate. Any claims by bailiffs that police officers are required to help them gain entry to a debtor's home should be dealt with as a potential attempt to incite disaffection and be dealt with as such. Where a bailiff has made threats, either by letter, or by telephone or in person, these should be dealt with under relevant legislation, i.e. Malicious Communications Act 1988, Public Order Act 1986, Communications Act 2003. Although, under normal circumstances, arrest is the very last resort, in cases such as these, it should be a case of one and only warning before arrest. Where a debtor is classed as vulnerable, this should be regarded as aggravating factors in deciding whether or not to arrest a bailiff after giving them a warning or arresting them without a warning.

 

The police have been mislead by the civil enforcement iindustry and there will be a payback or, more accurately, a backlash and when it comes, bailiff and HCEO companies will not be prepared for it. I can see police officers coming down hard on bailiffs and HCEOs who cross the line.

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The problem is that police officers receive little or no training in how to deal with bailiffs, even though national guidelines are in existence. Another problem is that ACPO regard bailiff matter as "civil matters". Whether this has got something to do with their relationship with the trade associations bailiff and HCEO companies belong to needs to be investigated. The News International scandal has highlighted the dangers of inappropriate relationships between the police and commercial interests.

 

Any training police are given in dealing with bailiffs should include insisting on seeing the court warrant and the bailiff or HCEO's certificate. Any claims by bailiffs that police officers are required to help them gain entry to a debtor's home should be dealt with as a potential attempt to incite disaffection and be dealt with as such. Where a bailiff has made threats, either by letter, or by telephone or in person, these should be dealt with under relevant legislation, i.e. Malicious Communications Act 1988, Public Order Act 1986, Communications Act 2003. Although, under normal circumstances, arrest is the very last resort, in cases such as these, it should be a case of one and only warning before arrest. Where a debtor is classed as vulnerable, this should be regarded as aggravating factors in deciding whether or not to arrest a bailiff after giving them a warning or arresting them without a warning.

 

The police have been mislead by the civil enforcement iindustry and there will be a payback or, more accurately, a backlash and when it comes, bailiff and HCEO companies will not be prepared for it. I can see police officers coming down hard on bailiffs and HCEOs who cross the line.

 

ACPO should itself be investigated, as it is a for profit company, as most police forces now are as they are all registered as corporations on Dunn & Bradstreet, Far from being a union for Chief police officers as it is portrayed, it has a malign and corrosive influence to the detriment of police impartiality. and helps to politicise the police to the detriment of the public.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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.........Any training police are given in dealing with bailiffs should include insisting on seeing the court warrant and the bailiff or HCEO's certificate.........

 

+1

 

As I've said before, HCEO's are sending allsorts to enforce, the registered HCEO should be present in person. It's very wrong that HCEO companies are sending "security" industry people to enforce, There are a fair number with criminal connections and the debtor may find himself being extorted or burgled shortly after being visited.

Edited by Deadwood
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ACPO should itself be investigated, as it is a for profit company, as most police forces now are as they are all registered as corporations on Dunn & Bradstreet, Far from being a union for Chief police officers as it is portrayed, it has a malign and corrosive influence to the detriment of police impartiality. and helps to politicise the police to the detriment of the public.

 

I totally agree with you. In the light of the News International scandal, I can see ACPO's relationships with the trade associations in the civil enforcement and private security industries putting put under the microscope. You are absolutely right about the corrosive influence on police impartiality - ACPO are the ones promoting the "It's a civil matter" line with regard to bailiff misconduct. You are also right about the politicisation of the police -that's why officers are leaving in droves. Morale is at rock-bottom.

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I totally agree with you. In the light of the News International scandal, I can see ACPO's relationships with the trade associations in the civil enforcement and private security industries putting put under the microscope. You are absolutely right about the corrosive influence on police impartiality - ACPO are the ones promoting the "It's a civil matter" line with regard to bailiff misconduct. You are also right about the politicisation of the police -that's why officers are leaving in droves. Morale is at rock-bottom.

That is a great pity, as a lot of the common sense , and inherent fairness that was typical of the police of old, where a quiet word, and a ticking off did more good than a prosecution, has been lost to a new cadre of apparatchiks who chase targets to the detriment of the public they purport to serve.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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There is a provision in the Courts Act 2003 directing the Police to assist HCEO's, well I didn't know that.

 

http://www.legislation.gov.uk/ukpga/2003/39/schedule/7/paragraph/5#schedule-7-paragraph-4-4

 

This reinforces my comments about the High Court being the Queen's Court and The Police being sworn to the Crown.

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Only for fairly specific purposes according to paragraph 3, by the looks of it.

"Modern 'currency' is known as 'fiat money': it is artificially created, has no value in itself and the basis for use in exchange is typically a government edict." Paul Morran, Information Rights Unit of Her Majesty's Treasury.

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Zaniwhoop - I am looking into what assistance the police are actually allowed to provide to HCEOs. Once I have established exactly what assistance the police are required to provide, I will post it up.

 

Deadwood - I will look into what you have posted about the situation of HCEOs using what appears to be crims and post up my findings.

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