Jump to content


  • Tweets

  • Posts

    • I'm not sure we were on standard tariffs - I've uploaded as many proofs as I can for the ombudsman - ovo called last night uping the compensation to 100 from 50 pounds for the slip in customer service however they won't acknowledge the the problem them not acknowledging a fault has caused nor are they willing to remedy anything as they won't accept the meter or formula was wrong.   I'd appreciate more details on the economy 7 approach and I'll update the ombudsman with any information you can share. 
    • To re-iterate and highlight my urgent question on this one: The N24 from the court did not include any instructions to submit paperwork 28 days before the date, unlike the N157 received for other smaller claims. Do I have to submit a WS for this court date? Link has!...
    • No, reading the guidance online it says to wait for a letter from the court. Should I wait or submit the directions? BTW, I assume that the directions are a longer version of the particular of claim accompanied by evidence, correct?
    • Thanks for opening, it's been another rough year for my family and I've procastinated a little.. Due to the age of my defaults on this and other accounts (circa 2021), I really need to avoid a CCJ as that will be another 6 years of credit issues. Mediation failed as I played the 'not enough info to make a decision' however during the call for some reason they did offer settlement at 80%, I refused. this has been allocated to small claims track, court date is June 3 and I've received their WS. I'm starting on my WS. They do appear to have provided everything required of them (even if docs could be reconstructions). Not really sure what my argument is anymore but I do want to attend court and see this through. Should a judgement be made against me then I will clear the balance within 30 days and have the CCJ removed - this is still possible isn't it? I'm going to be reading up today and tomorrow and hope you can provide me some guidance in the meantime. Wonder what your advice would be given the documents they have provided? I am now in a position to clear the debt either by lump sum or a few large installments - Is this something i should look into at this late stage? Thanks as always in advance
    • I have now received my SAR. It includes a great deal of information! Is there a time limit on how long account information is kept and/or can be provided to debtors? I have received many account statements which were not previously sent to me. I remember that the creditor should provide explanations of any acronyms and abbreviations that maybe used in the documents. Is this still the case? Also what, if any, are the regulations in regard to adding fees to a debt? Can fees be added to a debt after the court has approved a charge on a property. Perhaps due to the numerous owners of the debt, many payments I made were not properly recorded on the account, some were entered over a year after the payment was made! Following the Legal Charge, I paid every month until my payments were refused. I am trying to compute the over payments, but the addition of fees etc. is confusing me. Any comments and/or help would be appreciated.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

0800 calls from mobiles to be free


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4380 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Ofcom is to ban mobile phone firms from charging customers who call 0800 numbers.

 

Currently, mobile users pay up to 40p a minute to dial the numbers, which are free to call from a landline and are used by many public bodies, including councils and the NHS.

 

The regulator is due to ban the practice within weeks and introduce rules to clarify other charges for so-called non-geographic numbers beginning with 08 or 09.

 

Such changes will help reveal the true cost of taking part in phone votes for reality TV shows such as Britain’s Got Talent.

 

Phone companies will be required to inform customers of the standard cost of calling an 09 premium number, while TV companies running the polls will have to show additional charges on-screen.

 

Ofcom is also planning to clear up the confusion surrounding the cost of using 118 directory enquiry services.

Link to post
Share on other sites

Calls to 0800 are already free on the Giff Gaff network and can be used to access routing services such as 18866, 1899 and 18185 etc to get landline calls for 1p plus a 5p connection. The same routing rates via 0800 apply for international destinations Giff Gaff charge at £1 per minute,

Link to post
Share on other sites

  • 1 month later...
Calls to 0800 are already free on the Giff Gaff network and can be used to access routing services such as 18866, 1899 and 18185 etc to get landline calls for 1p plus a 5p connection. The same routing rates via 0800 apply for international destinations Giff Gaff charge at £1 per minute,

 

Thats all very well for the number savvy amongst us but not for those in a rush or otherwise easily confused. 0800 numbers should be free without having to faff around rerouting. Well done Ofcom I say. ...Eventually!

Link to post
Share on other sites

Obviously they should be free - and years ago in the UK one-2-one (now T mobile) and Orange never charged for them, but this changed about eight years ago.

 

Although its been announced 0800s will be free - I would not hold my breath waiting for anything like that to happen, so will stick with GG until then.

 

Lastly - I don't thing it's "Well done Ofcom" at all - as they sat and did nothing when the charges were introduced. So its more like... "Nice to see you get off your backsides eventually!"

Link to post
Share on other sites

Before anyone gets too excited, don't forget that the plans were first outlined at the end of 2010.

Ofcom expects to have the rules firmed up in early 2013 and implemented 18 months later, so any changes are still over two years away.

Link to post
Share on other sites

So until then does anyone want a GG sim?

 

I'll donate the fiver I get upon activation to the forum, and your first top up gets you an extra fiver too.

 

Or even if CAG set up a page themselves to get the fiver paid directly?

 

Main problems with GG from their forum have been porting numbers, and occasional slow top ups, but on average they are at least equal to any UK mobile company I have used.

 

UK Calls are 10p per min - 6p texts. Weirdly 8p to EU landlines and 16p to EU mobiles and 10p texts.

 

0800/0808/0500 free - other 08 numbers are 12p I think.

 

Your first £10 top up would get you £15 credit which swaps to a month long package with 400 min, unlimited texts, and unlimited non tethering data.

 

They run on the O2 network, so you need an O2 or unlocked mobile.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...