Dear Mr xxxxx,
Thank you for your letter of 15th July 2006 and I apologise for any dissatisfaction caused by the application of charges to your account.
We believe taht our charges are fair, reasonable and transparent. We consider that the amounts debited to your account have been applied strictly in accordance with your agreement with us and our published tariff which we are satisfied complies with all applicable laws and regulations. We are also comitted to ensuring the transparency of the information that we give to our customers about the operation of our products.
We have considered the Office of Fair Trading's statements of 5th April 2006 and do not accept its findings in relation to the setting of credit card fees. We are concerned that the Office of Fair Trading has publicly called into question the setting of charges applied to other products, including current accounts. The Office of Fair Trading has restricted its investigation to Credit Crads and made no attempt to consult with the
RBS
group or the industry in relation to other entirely different products. Consequently, against that background, we must differ with the views you have expressed and will not be refunding any of the bank charges applied to your bank account.
When your account was transferred to out Credit Management Services, a full review of the charges and operation of the account would have been undertaken and no charges were found to have been applied when they were not properly due. They have all been associated with a lack of covering funds in the account at the times items were present for payment. Accordingly, the charges taht have been applied to your account must stand.
I am disappointed to note that you are contemplating legal action against the bank. Whilst I hope you will feel able to reconsider, should you decide to go ahead, please ensure that any proceedings are served on our Registered Office Address, which appears at the foot of this letter.
I suspect that this is unlikely to be the answer you might have hoped to receive but nonetheless thank you for taking the time and trouble to contact us,
Yours sincerely,
*******
Customer Relations
Richard vs Natwest. I will OWN them :P
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