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    • They have defended the claim by saying that the job was of unsatisfactory standard and they had to call another carpenter to remedy. My husband has text messages about them losing the keys a second time and also an email. What do they hope to achieve??? Most importantly,  as far as I have seen online, now I need to wait for paperwork from the court, correct?
    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Advice for parents, teachers and website owners from the Child Exploitation and Online Protection (CEOP) Centre


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Child Exploitation and Online Protection (CEOP) Centre

 

http://www.ceop.police.uk/safety-centre/

 

CEOP have created a series of suggestions for organisations creating new websites or platforms:

 

CEOP would advise organisations to create a clear set of guidelines and policies for their website that is tailored to their individual requirements. Whilst we cannot provide this service to organisations on anindividual basis we would recommend some resources and websites that should help you create these policies, and we can advise on some of the key issues.

 

Initially, it is important to highlight that no website can be judged to be absolutely safe. The speed and reach of information and the ease of communication through the internet can lead to risks for young people- through their own conduct (e.g. bullying), inappropriate or offensive content or through the risks associated with adults contacting young people. However, there are certain areas you can focus on that can encourage good online behaviour on your website or service.

 

 

Terms and Conditions

 

If your organisation does not already have Terms and Conditions of service (for young people and staff) to sign up to it is important these are created. These are helpful as they provide a clear agreement aboutbehaviour for both groups when using the service as well as providing protection for both staff and young people.

 

The Terms and Conditions can include information on Acceptable Use Policies (AUPs) for those inside the organisation. You may wish to use existing AUPs as the basis for your Terms and Conditions.

 

Some good practice examples of AUPs are available here:- http://www.swgfl.org.uk/Staying-Safe/Content/News-Articles/Creating-an-e-safety-policy--Where-do-you-start-

 

We have also attached an older Becta document on AUPs.

 

Staff should have guidelines about how they can contact pupils or young people via the website or any social networking sites they may use. AUPs may also cover managing profiles and personal information for staffon social networks.

 

Child Protection Policy

 

Your organisation should have a child protection policy in place. These policies should also cover online behaviours. The NSPCC has information for organisations on creating child protection policies – for moreinformation on child protection please visit the NSPCC Inform pages on their website.

 

It is important to ensure that the same child protection principles that apply offline apply in your online contract with children and young people. For advice and information on policy, procedures and codes ofbehaviour please visit the Safe Network.

 

If you plan on having a website that will collect personal information of users, the Information Commissioner’s Office has useful informationon handling personal data and on broad data protection issues.

 

 

Issues to Consider

 

Monitor

 

When establishing your website or platform it is important to be clear what the site is for. You should consider how you can monitor content, comments and behaviour on the website or platform to ensure it fitswith your intentions for the site.

 

If you are using or creating a website where users can interact with each other e.g. a public chat room or forum, then having moderators that are active and visible on the site can act as a deterrent from inappropriatebehaviour. You should consider how you can safeguard your organisation’s responsibilities for the website by making it clear to users the times that the site will be monitored and where they can report outside of these times.

 

Moderators should be able to give general advice or guidance to users. They should also be aware of your child protection policies, and how to report or refer any issues internally to your organisation or to therelevant authorities. You should conduct appropriate background checks on your moderators through the Criminal Records Bureau or local equivalents.

 

Where content can be posted in a public space another thing to consider is if this content is pre or post moderated. There may be additional moderating or filtering software your organisation can use that willhelp you moderate and restrict inappropriate language and content.

 

The UK Council for Child Internet Safety released a guidance document on moderation in 2010 which I have attached for you here.

 

Verification

 

It is important to consider who your target audience is and how you intend your website or service to be used. You may wish to consider how you can ensure that the website is being used for its intended purposeand put procedures in place to prevent access to the site from those outside of your target group.

 

If the service is private or intended to be used by specific groups of young people you may wish to restrict access to the website by including a registration and verification process.

 

Culture of challenge

 

We feel that it is important that websites create an environment where young people can report content or inappropriate behaviour and are even encouraged to do so. Your website or service can reduce the risk ofpeople using the site to make inappropriate contact by having clear reporting functions for users.

 

As a part of the AUP or any Terms of Service on your website it should be made clear to users that inappropriate behaviour will not be tolerated. Your organisation should have a process for removing or banningthose that break these conditions, preferably with the ability to prevent them from trying to re-access the service.

 

Reporting

 

In the layout for your website or service you should consider how easy it is for young people or users to report to the site or moderators.

 

We recommend that you add the ClickCEOP reporting button to your site. This will enable users to report any concerns about inappropriate contact directly to us at CEOP. To add the ClickCEOP report button to yourwebsite or service register your details at www.thinkuknow.co.uk/assetslibrary.

 

The Click CEOP button provides a platform for reporting inappropriate sexual contact, however the Click CEOP pages also have information for young people, parents and carers and cover a range of topics.

 

Chat

 

CEOP would not recommend that young people use websites with a video chat feature, particularly where the site is open to public access.

 

One to one video chat is increasingly becoming a key element of social networking, as seen in the use of services such as Skype. These services are notably difficult to police and it is often not possible to moderatecontent.

 

CEOP is also aware of how randomised video chat websites can be extremely problematic and of major concern to parents, schools and educators. These are sites where users are connected at random to chat with anyoneelse who is on the service at the time.

 

As a result of randomised interactions with little or no social guidelines or supervision, the behaviour of users on these sites can become uninhibited or offensive as their online actions appear to be untraceableand without consequence.

 

People (young and old) that use these websites are susceptible to inappropriate chat and offensive behaviour which could lead to bullying or grooming behaviour. For example, CEOP are aware that offenders are ableto record the video of others using video chat websites, and by streaming these recorded videos they imitate others and mislead the person they are in a conversation with.

 

Visible advice and guidance

 

You should include space on your website or service dedicated to giving information and advice on online safety. You would be welcome to provide links to the Thinkuknowor CEOP websites. Other helpful websites to consider linking to would be the NSPCC’s Childlineservice or the Cybermentors websites.

 

We hope this information is helpful. If you have any queries please contact us.

 

 

Children & Young People’s Team

Child Exploitation and Online Protection (CEOP) Centre

 

 

The CEOP Centre offers ...

Advice for parents and young people ...

Services for child protection professionals ...

A chance to get involved and protect children ...

 

 

For further information about CEOP's Education programme please visit:

www.thinkuknow.co.uk/teachers

For further information on the work of the CEOP Centre ...

www.ceop.police.uk

For specific advice to stay safe online ...

www.thinkuknow.co.uk

For details on the international work of the CEOP Centre ...

www.virtualglobaltaskforce.com

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Please don't rush, take time to read these:-

 

 

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Advice & opinions given by me are personal, are not endorsed by the Consumer Action Group or the Bank Action Group. Should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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