Thread: Automated Charges, letter recieved from BOS

Got a letter asking for permission to take £5 from my account to forward the copies i requested. There is a line at the bottom ' The only manual intervention around charges woould be when a refund is amade.' So are they now not trying to argue the manual intervention point as to the extorinate fees they charge?

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Originally Posted by edinburgheire

' The only manual intervention around charges woould be when a refund is amade.'

This would seem to me to be an admission from the bank that there is no manual intervention in charges themselves and also therefore confirmation the charging process is automated. I think you just found your "smoking gun"

Is the letter from the branch manager? Can't imagine any other department admitting this

Got exact same statement from Bank of Scotland and Halifax. Made me smile cos they've got no way to explain charges now.

The letter was from there customer services department, I was quite pleased to seee it as the ususal manual intervention nonsense for them trying to justify there fees cant be used noiw.. i wonder other than the terms and conditions crap, what they will try to say to not pay out...

any way you can scan the letter and get it up here somewhere? This would be great evidence for someone if they did end up in court to get charges back

I got same message, same grin on my face .

Originally Posted by thegoodsamaritan

any way you can scan the letter and get it up here somewhere? This would be great evidence for someone if they did end up in court to get charges back

ok i wll scan it on, maybe not til tomorow..