Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)

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  1. #1
    Basic Account Holder joelondon28 Novitiate

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    Default Mr Lender - Harrassment

    Hi,

    Just wondering if you could give me some advice - I took out a payday loanicon with Mr Lender, couldn't afford to pay it back so arranged a payment plan via email.

    Despite a lot of phone callsicon, I told them I only wanted to discuss this over email (something they didn't really adhere to)

    Despite making two payments (not missed one since it was arranged) each month they call/email me.

    I almost could put up with this but yesterday I received a text from them saying "your workplace is getting fed up with the amount of phonecalls you're getting"

    This I thought was outrageous - and I want to complain to the OFT? Could someone let me know if this is the best person to complain to ?


  2. #2
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    Default Re: Mr Lender - Harrassment

    Local trading standard may get a visible
    response as the OFT will file a complaint
    for future reference.

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  3. #3
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    Default Re: Mr Lender - Harrassment

    really thats totally against all guideline to phone your place of work
    report them to the OFT NOW



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  4. #4
    Basic Account Holder Bombaymix Informative Bombaymix Informative Bombaymix Informative

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    Default Re: Mr Lender - Harrassment

    ******s!!! Definately keep that message and report it


  5. #5
    Basic Account Holder quackquack

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    Default Re: Mr Lender - Harrassment

    Please report them asap


  6. #6
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    Default Re: Mr Lender - Harrassment

    You ** MUST ** also take a complaint up with the fosicon.


  7. #7
    Basic Account Holder 26072004 Novitiate

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    Default Re: Mr Lender - Harrassment

    Can the fosicon really help with this one??

    I have a FOS leaflet and they seem to only deal with complaints where you query figures/costs.

    Their leaflet is very clear they can not fine or punish a business and do not monitor a business to ensure they follow their rules.

    I fear the OFT is the only place for this complaint.


  8. #8
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    Default Re: Mr Lender - Harrassment

    Quote Originally Posted by 26072004 View Post
    Can the fosicon really help with this one??

    I have a FOS leaflet and they seem to only deal with complaints where you query figures/costs.
    I've never come across that before, do you have a link to the leaflet?

    I fear the OFT is the only place for this complaint.
    The OFT only take on group complaints, although individuals can raise issues with them still.

    Trading Standards could be another option.


  9. #9
    Basic Account Holder 26072004 Novitiate

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    Default Re: Mr Lender - Harrassment

    My leaflet is dated 2009 (not sure if this is out of date) but this on on their website

    http://www.financial-ombudsman.org.u..._your_case.pdf

    The 1st line does state
    Our job at the Financial Ombudsmanicon Service is to help settle disputes between consumers and financial businesses – without taking sides.

    On this occasion its not really a dispute its a complaint against the company in question for breaking OFT regs regarding harrasment.




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