Thread: Natz VS Barclaycard - Rejection on settlement letter, Please advice...

I am rejecting to Barclaycard offer of settlement which is less than half of what I am claiming. Will only accept the £180 offered as part settlement. Can someone please have a look at my respond before I send it off to them. I have doctored the template to suit my situation. Any suggestion and advice will be greatly appreciated.




Response to settlement offer

Dear Madam,


ACCOUNT NUMBER : xxxxxxxxxx


I thank you for your letter of 25th September 2006 ( Your Reference: xxxxxxx ). However, whilst I appreciate your swift reply your offer to partially refund the amount owed is unsatisfactory. I respectfully decline your offer of settlement and request, once again, that you return to me all charges imposed on this account, totalling £363.73

I will accept the sum of £168.00 offered only as part settlement and on the clear understanding that I will pursue the remainder of £195.73, with a county court claim if necessary. I look forward to the receipt of the above amount in part settlement and I would prefer payment via cheque made payable to xxxxxxx

You state that the OFT recommended a fee of £12.00. This is incorrect, I suggest that you study the report in more detail,
Below is an extract from an OFT Press Release reference number 68/06 dated 5th April 2006:
"Where credit card default charges are set at more than £12, the OFT will presume that they are unfair, and is likely to challenge the charge unless there are limited, exceptional business factors in play. A default charge is not fair simply because it is below £12."

The press release also goes on to say:
“A default charge should only be used to recover certain limited administrative costs.”
Perhaps you will study the press release and maybe take advice from your legal department. The press release is available online at Current credit card default charges unfair .

If you do not comply fully and unconditionally within 14 days then I shall begin a claim against you for the full amount £363.73 plus 8% interest plus my costs and without further notice.




Yours faithfully,

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Posted the rejection letter above and received reply that Barclaycard is sticking to their offer of £168. I accepted it as part settlement and will persue the remainder.

Got my statement today and the £168 has been cerdited to my account even though I told them I would prefer to be paid by cheque. Should I write to Barclay and insist to be paid by cheque?

They also reduced my credit limit after they credited the £168 saying that the decision has been based on my overall account usage and the way I manage my account. (Ratbags! Apart from once or twice going a little bit over my credit limit, I paid regularly and I was never in default.)

They are getting back at me for asking my charges back. But I am still submitting a claim tonight for the remainder plus interest via moneyclaim... Saying that, to be honest, I am a bit nervous. Have not got the slightest idea what to put on the claim.. Any suggestions/tips/advices will be greatly appreciated.

Also, do I claim Barclaycard or Barclays Bank PLC ?