Thread: Welcome say I owe late charges for payments covered by Insurance Company

In 2007 I purchased a car from Welcome with a repayment of £345.25 each month.

During the 4 years I only missed one payment quite early on and this was repaid the following month along with the missed payment charge.

In 2009 I was made redundant and was also recovering from a back operation which I had a couple of years earlier but never had the chance to fully rest for my back to heal properly.

As I was paying for PPI within my repayment to Welcome I utlised this as I was not in a position to work between 2009 and 2010 so the payments we made by the insurance company.

Fast forward to May 2011 my car broke down and I called the breakdown service which was also included in the warranty.
I was informed by them that my warranty had come to an end some weeks before
at which point I queried how this could be when I was still paying Welcome, I was advised to call them.

When I called Welcome I was told that I had one final payment outstanding to the tune of £345.25 which was due in June.
I informed them that I would not be making this payment until they could explain to me how I owed this if my warranty had expired - the warranty was included in the agreement.

I received a letter from Welcome indicating that they had refunded me £150 approx as a goodwill gesture.
They say that I still owe them £162 which is the amount of money they claim are for late payment charges.
The late payment charges that they are saying are owed is because the insurance company did not make payment on the days that I used to pay my installments.

I informed Nicole (she is the one who kept calling me) that it was out of my hands and I could not control what days the insurance company made the payment
- the company was used by Welcome and not by me
- I fulfilled my part and that was to issue my sick certificates and sign the declaration form and return to the insurers.

Welcome have until recently called me continuously on my mobile sometimes as late as 7pm asking of my intention to repayment these late payment fees.
I have continuously informed them that I will not be paying it.
Had the car not broken down I would have been none the wiser
and would have made the payment thinking that I had miscalculated my payment dates
not knowing in hindsight that I was paying for something that I could not be held accountable for.

I have written to the FO twice but have yet to receive a reply.
Does anyone know if I am able to claim anything back from Welcome.

I paid extra for PPI yet still they never froze my account so that late payment charges were not applied to it
- I did not even know about this until the insurers enquired of me why Welcome had not frozen it.

Can I take court action against Welcome?
They have posted me a default letter but in it it states the amount of the agreement and the amount paid which are the same figures,
it also states the £162 but does not state what it is for

how can they issue a default letter and show me to have defaulted when the agreement figure and the amount paid figure are one and the same?

They have also told me that they will be passing my case onto debt collectors to which I told them I don't actually give a toss as the car is paid for and they can't take it
- am I correct in this?

Also the car is not in the same name as that on the agreement.

Welcome have tried to spoof me of my money,
they say they deducted some for goodwill and the way I see it is because they realised that they were in effect charging me a full months money when I didn't owe it.

They received payment from the insurance company for a whole year and never in that time did they contact me with regard to any late payment
and now that the agreement was at an end they are trying to take more money out of me which I refuse to pay on the point of principle and morals
- I have told them to take me to court as I am pretty sure I would have a good case.

Has anyone had similar encounters to this. Sorry for going on so long but they have really got on my last nerves.

Oooh great thanks sooo much. As for the statements I have only ever received three of them and they have said that I will have to pay for copies which, initially I refused to do however I will write to them asking for copies and pay what they want by postal order. What is SAR? As for claiming the PPI can I still do that even though payments re made through the insurers when I was not able to work as the PPI was to cover payment in events of sickness/loss of job which both applied to me at the time.

I am soo grateful to you for your help but yes this is the route that I will definitely be taking.

Originally Posted by dx100uk

the SAR will give you EVERYTHING they hold on your for £10 - ALL the statements etc etc

as for the PPI payments
just add those up and remove them from the SOC total.

we'll deal with that when we get the SAR return

just inc i line that says:
this is to unclude copies of any/all agreements with your company.
include details of old addresses then and since too

dx

Thanks for the help you have given me. Who do I actually apply to for the SAR is it the head office of Welcome or the bank? At the time of making payments I was with Natwest but that account was closed in 2009 so I'm not too sure who I am meant to write to for the SAR. Your further help is most appreciated.

Many thanks for your help...I will keep you posted...

Originally Posted by dx100uk

the SAR will give you EVERYTHING they hold on your for £10 - ALL the statements etc etc

as for the PPI payments
just add those up and remove them from the SOC total.

we'll deal with that when we get the SAR return

just inc i line that says:
this is to unclude copies of any/all agreements with your company.
include details of old addresses then and since too

dx

Good evening and thanks for all the assistance you have given me to date. The latest position is that I have received a bundle of papers from Welcome's head office however they did not enclose any statements in that so I have written to them asking that they send me them.

One question that I do have is what is the SOC? After I do receive the statements what is the next step that I have to do?

Your further assistance is greatly appreciated.

Many thanks to date.

Originally Posted by dx100uk

you fill out the SOC [schedule of charges]

with all the PPI payments

read the notes
http://www.consumeractiongroup.co.uk...laims-Dec-2011

also read a few of the other thread concerning PPI reclaims

dx

Sorry if it seems I'm coming across dumb
- I clicked on the link in respect to a single premium policy but it asks for the monthly payment of PPI.

I have looked at the agreement and it gives a figure of £9,300 for the car and £3,607.. credit for the insurances marked as N.
It further states that total amount payament for the insurances is £4,632 which is the £3,607.29 (N) added to £1,024.71(W) which is the charge for credit of insurances
- all of these figures come under the heading of Key Financial Information.

There is then a section titled Other Financial Information where it states £2,217.29 PPI in one section and another section it says total cash price of insurances
G to L inclusive amunts to £3,607.29 and these are for mechanical breakdown insurance £650,
Emergency Recovery £390 and Shortfall Extra Insurance £350.

So my question is do I list all the payments for the insurances or do I just list down the payment for the PPI?

Your help is greatly appreciated.

Many thanks in advance.

Originally Posted by dx100uk

ALL.

read the RED notes tab on the SOC.

you need to find out what % of your PCM was for ins.

to do this:

total cash price all insurancs / total cash price of loan * 100

that will give you a % figure

then apply that to you PCM

so fd the answer is 19% , then calculate what 19% of your PCM was.

use that figure in the SOC

dx

Really really sorry to ask but what do you mean by PCM?
I have honestly read through the notes but don't understand what you mean by PCM or FD.

I have completed the form with all the figures for the insurances which gave a monthly figure of PPI of £8239.29,
total cash price for goods of £9,340.00 and 8% simple interest of £21,255.47 and a final total of £38,834.76
- what am I to do with these figures?

Am I to add in the finance charges for goods, charge for credit for goods and total charge for credit?

Really sorry to be such a pain but I am really not experienced in this sort of figure work and very much appreciate your assistance.

Finally managed to do it...hopefully it will meet with your approval

Many thanks for your help to date. I have checked and double checked for the missing page but have not been able to find it however will have to look when I get to work as that is where I scanned the docs. So apart from the outstanding page(s) what is the next step in regards to the spreadsheets and fos complaints form? Are you able to let me know which figures I should be using on the sheets please. Your continued assistance is greatly appreciated.

Originally Posted by dx100uk

again there were a couple of account number and your name twice too.


all done
i have broken the files into 3 smaller pdf's.

on the call logs, there appears? to be a page[s] missing
date range 25/01/2010 <> 11-04-2012
have you got them please..

i also note in several places they phoned your works
that is AGAINST all guidelines.

AND

they actively asked you to go borrow money off family and friends. nasughty
[22/7/9..]

like the comment about HPCI charge too- not correct.

looks like they owe you more than you owe them.

always the way.

2 spreadsheets needed now and the fos complaint form too.

dx

I may be wrong here, but why is the OP being advised to reclaim the PPI?

OP stated in first post that he claimed on it and it paid out for him, thats why the payments were late.

Hard to say that the PPI was no good for the purpose when it was used.

Jogs