I have searched but I can't find a thread dealing with this.

A friend stepped on a broken pavement slab which sprang up and hit her on the back of her ankle, as a result she is in plaster from the knee down, is on crutches and will be off work for 12 weeks.

How does she claim compensation from her local authority? (She's in England) Is there a template letter here?

She has taken pictures of the injury and also of her now plastered leg. Will she need an accompanying letter from her doctor?

If there isn't a template letter can anyone help with what she should say? I'm in Scotland and our Council procedures are very different in most cases so I can't really help.

I have searched but I can't find a thread dealing with this.

 

A friend stepped on a broken pavement slab which sprang up and hit her on the back of her ankle, as a result she is in plaster from the knee down, is on crutches and will be off work for 12 weeks.

 

How does she claim compensation from her local authority? (She's in England) Is there a template letter here?

She has taken pictures of the injury and also of her now plastered leg. Will she need an accompanying letter from her doctor?

 

If there isn't a template letter can anyone help with what she should say? I'm in Scotland and our Council procedures are very different in most cases so I can't really help.

She should make contact first with the council and/or possibly a specialist solicitor, perhaps one of the better No Win No fee types.

My Google Fu has failed to find a citation, but I do recall a documentry a while ago regarding people suing local and public authorities for this sort of thing - Some of the councils have it seems found and used a loophole - it was along the lines of, if they can prove an officer carried out an inspection within a few weeks of the accident, and the paving was at that time, fine, or the damage was there, but they booked it for repair, even if they have no carried out the repair, or have not marked the unsafe slab with tape/and or a warning notice, then they have not failed in their "duty of care". And yes, I was surprised at that one too!

So she needs to be careful, and contact the council first.

Thank you for your reply, it's very helpful. She has contacted them by phone, and is in the process of gathering pictures and letters from the hospital to send them, but from what you've said perhaps she should hang on to those until after a reply to her first notification letter.

Thanks again.

as she also taken pictures of the pavement ,she needs some one

to stand on the slab and take the photo

She has, but I don't know if there's one with someone standing on it. I'll mention that.

Thank you.