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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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How Can I Sue DWP?


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I want to sue the DWP for incorrectly prosecuting me and for the loss of my job. I have outlined my situation below.....has anyone done this or know how to go about it?

I am just getting over a rotten experience with the DWP. I have a disabled daughter and I claim careers allowance for her. initially I could not work but was able to return to work part time when she was 2 and a half years old. When returning to work I contacted tax credits to advise of my return to work and to advise my new salary. I advised them that I was claiming careers allowance.

 

Some benefits stopped but careers was still paid so I assumed I was under the working allowance threshold. Two years later I was prosecuted and taken to court because the call to tax credits was the wrong phone no to advise careers and careers had continued paying me when I was no longer eligible.

I paid the overdue back in full immediately. I argued in court that the tax credits is the phone no to call for most other benefits including DLA and that their brochures encourages you tall call tax credits. So I thought that I was calling the correct phone no and that I had let the rights agencies know I was back at work. I also argued that my NI no was given by myself and I was under no illusion that this would indicate to all benefits that I was working. I won my case after only minutes of the magistrates deliberation. The prosecutor also admitted that this should never have come to court.

 

However, previous to the court date, the DWP contacted my workplace of 25yrs to advise I was being prosecuted for fraud. I was suspended. I argued that I should not have been suspended as I was not prosecuted for company fraud, I was pleading not guilty and that it was a personal matter separate from my workplace. However due to this suspension for fraud, my reputation at work was damaged and I could no longer work effectively and handed in my notice.

 

Can anyone tell me if they think I have a case to sue the DWP for wrongly deciding to prosecute and for compensation for the loss of my job, compensation for stress etc.?

 

 

 

Thanks for any help out there!

 

 

 

Miss Iamangry

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  • 2 months later...

Hello

 

Honestly, I don't know. And that's not to say that I don't think you have a right to sue them, because I very strongly think you do. But I am not legal-minded. My advice would be to seek proper legal advice.

 

Best of luck, what a dreadful experience!

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I'm struggling to understand exactly how this prosecution was wrongful (not because I don't believe and support you, but because there are a couple of points that catch my attention).

 

You should never rely on Tax Credits to pass on any relevant information to DCS (Disability & Carers Service). This is because Tax Credits are administered by HMRC, whereas DCS benefits are administered by the DWP. HMRC and the DWP have little more than a passing relationship when it comes to the administration of their respective affairs and benefits. They don't share absolutely everything with each other, never have, and probably never will. In a sense, it'd be like contacting British Gas to tell them you've moved homes for the purposes of your gas bill, and expecting them to pass on the info to NPower for the purposes of your electricity bill...

 

I argued in court that the tax credits is the phone no to call for most other benefits including DLA and that their brochures encourages you tall call tax credits.

 

Whilst I'm very glad you successfully argued your case, the above is incorrect, and if you'll excuse me, a little bizarre too. Dig out any letter from any DWP benefit you have/have had, and you'll find contact details for the purposes of reporting changes in circumstances. These contact details will not be for HMRC/Tax Credits.

 

However, you may be onto something with this:

 

However, previous to the court date, the DWP contacted my workplace of 25yrs to advise I was being prosecuted for fraud.

 

This is potentially quite naughty, but it depends on the exact circumstances. In cases of benefit fraud, it is common for the authorities to contact employers (for instance, to establish how much you earn(ed), how long you've worked there, etc.). There is nothing wrong with the DWP doing this, but as far as I'm aware (and I do not speak as a legal professional), they're not necessarily supposed to reveal the exact details of your case to your employer. They should collect the facts, and that's it. If the DWP has simply collected facts from your employer, they're not at fault. If they've specifically informed your employer that you were subject to a benefit fraud investigation, they may be in the wrong. If your employer simply guessed/surmised that it was to do with benefit fraud, then the DWP is not necessarily at fault.

 

My advice would be to consult with a solicitor to see if there's a case, and on what grounds. You need to be clear about the facts, though.

 

All the best of luck.

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I'm struggling to understand exactly how this prosecution was wrongful (not because I don't believe and support you, but because there are a couple of points that catch my attention).

 

You should never rely on Tax Credits to pass on any relevant information to DCS (Disability & Carers Service). This is because Tax Credits are administered by HMRC, whereas DCS benefits are administered by the DWP. HMRC and the DWP have little more than a passing relationship when it comes to the administration of their respective affairs and benefits. They don't share absolutely everything with each other, never have, and probably never will. In a sense, it'd be like contacting British Gas to tell them you've moved homes for the purposes of your gas bill, and expecting them to pass on the info to NPower for the purposes of your electricity bill...

 

That's not strictly true, whenever I've had a change in circumstances with any benefit I have called Tax Credits to let them know and they have told me that there is no need as DWP will inform them of any changes. I have always rung to be on the safe side, but I can see where confusion and the assumption that all information is shared would originate.

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That's not strictly true, whenever I've had a change in circumstances with any benefit I have called Tax Credits to let them know and they have told me that there is no need as DWP will inform them of any changes. I have always rung to be on the safe side, but I can see where confusion and the assumption that all information is shared would originate.

 

Yes, I see your point, and also very much understand where the confusion comes from (especially since all depts. have your NINO, too, as OP points out). The fact is that in reality, the system doesn't run so smoothly, and should not be relied upon...hence why DWP benefit letters will always contain DWP-specific contact details for the purposes of reporting any changes.

 

OP states that they were encouraged to contact TC to report of changes to DWP benefits, via brochures and such. In my experience, such brochures don't do this, but again it's easy to see how and why mistakes can easily arise, especially in the current situation where many "benefit" claimants are expected to maintain relationships with at least three different gov. departments - HMRC, DWP and their local council.

 

It's always sad to see these innocent mistakes effectively twisted against claimants and used to push forward flimsy prosecutions...if I were a magistrate in this case, I'd wonder why - if the OP was so 'fraudulent' - they went through the trouble of contacting HMRC, but not the DWP!

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You're right, it's always best to inform the different departments, and you're also right that they will argue that they would never advise to call TC. But it's still worth taking legal advice. Afterall, the OP did pay the money back before it went to court and she did own up to the fact that she got confused. It is sad, that one mistake could have cost her job. I mean if she wanted to work illegally and claim benefits there are far less risky ways to do that.

 

As you have said, the magistrate probably did consider that OP took the time to contact HMRC and obviously some information trickled through as her other benefits stopped. I think that may be where her legal argument lies (but likewise, I am not trained), in that the information *was* passed on to the other department but the error was theirs, and to cover that up they've persecuted her and cost her her livlihood. I'm in agreement that it is very sad indeed.

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  • 1 month later...

I have found that every time I have put in a change of circumstances (change of address etc) they have always told me that they are all interconnected and will pass the info on! I being very cautious in nature have always informed them all anyway - better safe than sorry - and I'm glad I have now after seeing this. If you do it yourself the call is logged and there is no chance for human error!

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Innocent until proven guilty.

 

Had your work been concerned they should have suspended you.

 

How long had you been back at work?

 

I think your best initial action is to speak to your MP mentioning you are now presumably being paid public money by the DWP, after calls made by DWP ended your being a hard working mother.

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