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    • Hi all, I purchased a car in January from Big Motoring World Leeds. At the time of sale I was shown a tab on the salespersons computer marked 'service history' and I was able to take comfort knowing that the car had been serviced on 3 occasions as the date, mileage and company was there on screen. Being a 3 and a bit year old car that, in my mind, constituted full service history 🤷‍♂️ Anyway, collected the car a week later. Once home I settled down to through the book pack etc. Opened the service history booklet and it was completely blank. In addition there were no invoices detailing that any services had been done. I duly contacted BMW and asked them to supply me with proof of service history. They responded saying that on their 'vehicle documentation checklist' I had ticked and then signed to the fact that I had seen the service history and that I was happy with it. I dug out this checklist and what it actually states is 'seen service history online' which I had in the showroom. BMW seem to think that this satisfies their responsibility in providing service history. The reality is that I don't have any proof that the vehicle has ever been serviced! For my own peace of mind I ended up paying for a service that satisfied the manufacturers maintenance schedule to the tune of £330. I even complained to the finance company that the vehicle contravenes the Sale of Goods act 2015 as l, in effect, ot is not as described. Amazingly they weren't interested and instead I just got an email stating that it's not illegal to sell a vehicle without service history and that servicing costs were part and parcel of vehicle ownership. I've since complained to the ombudsman and am awaiting to see if they can help. I have no issue with the car but the treatment and customer service has been the worst I've ever experienced. I don't really know what to do next as I really do feel aggrieved that I've had to pay to service a car that should have already been serviced. Can anyone point me in the right direction please? 🙏
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
    • Hi again all, below is another email they sent me, I just don't want to get in trouble or things to get worse with this crowd but I am taking your advice here. Anyway advice would be appreciated.   I am contacting you again after having tried to contact you both by email on 03/04/2024 and 10/04/2024, and by telephone on 10/04/2024 and 17/04/2024 to discuss the matter in relation to the regularization of the SOLIDWORKS case against xxx our company.   This is an urgent legal matter. Please contact me at your earliest convenience - +44 2921 920 296.    If we do not recieve a response before 24/04/2024, we will assume that you are not willing to settle this dispute amicably. The case will then be referred back to our client with whom, ultimately, the final decision lies on the enforcement of their intellectual property rights.    Yours sincerel y, Rhys
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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SWIFT ADVANCES - Excessive Charges


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Ha ha Just had to tell you this.:-D

 

I asked what Eastern Counselling meant (I knew full well it was their own "debt counselling dept" just checking). The girl stated it was because I lived in the Eastern Area. Couldn't stop laughing, got them well trained!! Maybe she meant East as in Asia or China. Will somebody in the west of GB pls ask the same question. Maybe their answer will be because you live in the West but might be moving to the East lol lol

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As I said we need to get a group of us together and form sowe can use presure on FSA OFT & MP's Also the media etc. Maybe evenn a class action!

 

I think the name Swift (they say fast etc) should be for the birds then we cld change it to magpies (thief) or cuckoo (always in soeone else's nest!)

 

I am going to set up an e-mail address callled [email protected] tomorrow (can't use myo wn as I used this for payments) and get the group under way.

 

Pam

 

Be warned any swifties watching we will know who you are as we will require definite proof and I know how to get it thanks to my friendly policeman friend!!!

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Hi

 

Just to let everyone know that I have set up the email address, [email protected] The aim is to set up groups in each area ie Birmingham, Leeds etc. Then when we need to take action these smaller groups can merge into one big bloody fighting force. Swifties think they deal with the "little man" and that we can't do or afford much that is how they think we're over a barrel. Lets see them when we number a vast group say of 100 or so! The object of this will be

 

a) to find out how many there are of us

b) set up a meeting at NO 10 with a finance Minister etc. Groups get much more notice than say 1 or 2 persons.

c) Present a casefile to the FO, the ICO & FSA with details of all our cases etc

d0 Support each other (which this website already does admirably)

d) Start up a petition

e) Trying to engage media/radio etc to listen to views and help present articles relating to Swift Advances

f) Try to stop them conning other people

 

Obviously we def don't want any Swifties joing our group so tomorrow morning I am going to draft up some terms & conditions we will all agree to abide with and also ways that will be needed to prove your identity - Swifties our terms & conditions will route you out so don't even go there!!!

 

If anyone is willing to be an area co-ordinator - no you don't get paid before you ask....but you might end up getting your charges back!!! There is very very little work to do you will just need to keep copy of members in your area and pass on details of any big meetings etc.

 

I will be the co-ordinator for my area and will also work on geting media coverage etc.

 

This is an open group so anyone can suggest ideas help canvass, go to meetings etc There are no bosses here we will all work as one entity to get our cases heard. You can still use yr nickname on emails etc but you will have to disclose whereabouts you are i.e. Sheffield, London etc. but you can read about that tmorrow.

 

AND if you write to swift at any time please write on the bottom

 

cc Beat theSwifties Group

 

 

:whoo:

Off to bed tonight to dream of Swifties leaving their offices and putting padlock on for the final time!

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Has anyone got any idea which bank Swift group use to accept payments. I paid by Visa card but can't remember who their bankers were when I used a Direct Debit. Why I want to know is that I have just got the business/corporate charges for the banks. For example Barclays Corporate charge their buisness customer's £2 for a returned cheque yet Swift charge the customer £35. Mmm seems like that's £33 too much!!!

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Hi John

 

I thought they did but not 100% sure as I cancelled m D/D & paid them using Visa. Just writing to Barclays Buisness Centre to confirm their charges.Barclays have told me that because a D?D is automated they do not have to intervene hence the small charge. They do charge a small amount for a cheque tho as they have to send it back physically. Mmmm wondered how Swifts justify their charges re returned D/D.

 

Pam

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Just a quickie

 

Been in touch with the Treasury Dept and spoke to them re our claims etc. They are willing to look at any documents/arguments etc re 2nd charge mortgages/Loans etc so I am now drafting a letter etc. I will enclose all relevant papers from FSA, FOS etc. It'll weigh a ton I expect. If any person who wishes to add their letter etc, documents etc pls email me at [email protected]. As I said the more of us who complain etc the better chance of us winning.

Pam

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As you can see I'm still up at 02.39 drafting how the dossier will be presented!! Got to make it count. Hoping you'll all support this and send me any info/documents/petitions etc you want included. It's going to the Right Hon Greg Clark at the Teasury. Also will forward it to the FSa & any other department I can think of including HMRC!

Pam

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  • 2 months later...

Hi guys

 

I have recieved my SAR from Swift Advances. There is PPI on there which i DONOT recall them telling me about. Its over £7k! I initially went through a broker to get the loan with swift. Who do i chase to get the PPI back? Any help will be much appreciated Please?

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Hi Guys

 

I have tried to email [email protected]. uk and keep getting a failure notice. Is anyone else getting this problem?

Hi Hunter, It is the Broker that you need to contact regarding a ppi complaint, If you find that the broker no longer is trading then you will need to contact the Financial Services Compensation Service (FSCS) and fill in the necessary form and have them look into you Ppi complaint. As far as i know the "Beattheswifties" group did not take off.Hope this helps.

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  • 1 year later...

Is their a template letter that I can send to swift advances to challenge unfair charges and interest charges and get them paid back to me my charges are currently at £1797.00 and £7545.23 in interest charges or do I have to get a sar

 

I took a loan out with swift advances for £8000.00 in 2007 according to swift advances I have only paid off £254.00 of the loan in 7yrs I find this astonishing I wish I had never heard of them

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  • 5 months later...
  • 1 month later...
  • 2 weeks later...

They have a rabbit of supplying redacted SARs.....check your paperwork carefully and especially the oil part....on mine there is no paper trail...broker gone bust...alleged ins co have no records at all...even in the actuary sheet no trace of anyone having been paid....

 

I instigated court action for charges and had to give up, cannot match their legal team.

If you kick a Tiger in the Ass youbetter have a plan to deal with its teeth :madgrin:

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  • 2 weeks later...
  • 3 months later...
  • 1 month later...

The Devil is always a tough beast to beat. There were probably successes before the brokers jumped ship as Swift's reason for not taking responsibility is the loans were not sold by them to the customers, but by brokers. They never say what a wonderful product we sold you, and brush away any critisism and helping people out of the mess they have created, because they can. It's not a wonderful product it's a scandal and they say they don't sell it. The battles continue.

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