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    • Hi all, We bought a part to fix our washing machine approx 13 months ago direct from the manufacturer of the washing machine via phone. This part then failed 13 months later, as confirmed by their own engineer, who was sent by the manufacturer (who is also the retailer for the part) FoC. The engineer actually installed a replacement part, the machine came back to life, but they then removed the part used for testing (and ours reinstalled) as "we would be charged for it". The retailer are refusing to replace the part, stating that they only warranty parts for 90 days. When I stated that I believed the Consumer Rights Act gives me longer than that, they insinuated that it did not, and this was repeated by many representatives. AIUI for goods bought more than 6 months ago, I need to get an engineers report to confirm the part has failed? Or that it has failed due to manufacturing issues? Or would the companies own engineers report suffice? Also, does anyone have any other decent contact details for Hotpoint (or the Whirlpool group)? Thanks, GH
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    • love the extra £1000 charge for confidentialy there BF   Also OP even if they don't offer OOC it doesn't mean your claim isn't good. I had 3 against EVRi that were heard over the last 3 weeks. They sent me emails asking me to discontinue as I wouldn't win. Went infront of a judge and won all 3.    Just remember the law is on your side. The judges will be aware of this.   Where you can its important to try to point out at the hearing the specific part of the contract they breached. I found this was very helpful and the Judge made reference to it when they gave their judgements and it seemed this was pretty important as once you have identified a specific breach the matter turns straight to liability. From there its a case of pointing out the unlawfullness of their insurance and then that should be it.
    • I know dx and thanks again for yours and others help. I was 99.999% certain last payment was over six years ago if not longer.  👍
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under investigation for housing benefit fraud


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Hello, I am hoping someone can explain things to me.

 

Me and my partner separated back in 2006. He moved into a flat which he lived in untill nov 2010. During those years he has had unlimited access to his son, visiting quite regularly.

 

A few days ago i had a visit from an investigations officer from the housing benefit, who informed me someone had phoned the hot line stating he was living here, which at the time i was upset obviously, but not too concerned as he wasnt living here, they told me they just need his address as they couldnt find him, only at his previous address he had left Nov 2010, then they can close the case. That was easy enough, i just needed to give him a ring and get his girlfriends full address who he is currently residing with.

 

I phoned him to get this info, he came round, and announced to me his ex-girlfriend had threatened to do this as she wasnt happy about him visiting us, which he had failed to tell me before, at least i would not have had such a shock!!

 

He gave me the address, and casually told me he has been staying with her for a few months, as he is searching for another flat, but his name wasnt on any bills or anything, so obviously there is no evidence of him living there, i was horrified!!!!

 

My question is what happens now? when i give them his address, will they be happy with this address. I have now gone from being not so worried to feeling very sick worried.......i have never done anything wrong in my life through fear of consequences, and here i am dealing with all this after 6 years of separation.

 

He informs me his driving licence, bank address, everything is all still registered at his previous address, he wasnt going to bother changing anything until he got another flat which was obviously put on hold when he was living with his girlfriends.

 

Please, what can I do now I am so scared.

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If all his records are registered at his previous address and not to your address, he cannot be presumed to be living with you.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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his bank, licence etc are at an address that he lived at 12 months ago. I can give them an address, but he has no paperwork to prove he lives there, which means i have no proof. I have been here bringing up his son since he left 6 years ago, and he has been living the free life.

 

I am so desparate to know what will happen now i have no proof, worst case senario, so i at least know what to expect.

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At the moment, the onus is not on you, regardless of what they may say. It's not for you to prove he doesn't live with you - it's for them to prove that he does.

 

If they are determined to lauch a full blown investigation then they will use their authorised officers to trace his data. Authorised officers can access his bank records, DVLA records, employment records, credit applications all without his knowledge or consent. If they choose to do this, and he has everything registered to another address then they will see that for themselves.

 

If they are able to provide evidence of him living with you, it is only then that the onus shifts onto you, to prove different.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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All there is is an old joint account that he uses. He used this account after we spit up then opened a new account at his new address, his new account was an electron account, which at that time a few retailers didnt except electron cards so he would use the old joint account as it was visa debit and he still does.

 

We both do everything online, so do not receive statements, and after checking this morning that joint account is still registered at my address, but i do not use it, that is the only link.

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All there is is an old joint account that he uses. He used this account after we spit up then opened a new account at his new address, his new account was an electron account, which at that time a few retailers didnt except electron cards so he would use the old joint account as it was visa debit and he still does.

 

We both do everything online, so do not receive statements, and after checking this morning that joint account is still registered at my address, but i do not use it, that is the only link.

 

I had a joint account with my kids dad for about 9 years after we split, registered at my address, also was rarely used. But occasionally was. I wouldn't worry too much about that one. Your case sounds pretty cut n dried to me & hopefully will be straightened out by the sounds of it.

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thx for your advice all.....i will give them his address on monday even though doesnt look like he is registered there, and hopefully that will be the end of it, do you think it will be? and will they tell me so i can finally get some sleep and eat? i am not coping very well i cant handle the fact i have done nothing wrong and im going through this.

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Put it this way, they would need a lot more than that to prosecute you. And if they have been watching your home they won't have any evidence there. Easy to say, but I shouldn't worry too much. They can't get enough evidence of something that isn't happening, to take you to court.

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I phoned them on monday, gave them his address, she said she would look into it and call me back if the case is closed. Its now Wed night and not heard anything.

 

In the meantime, my ex and his girlfriend are arguing and she is threatening to throw him out, and he is blaming me. I really want to get off benefits cause i cant cope with all this and i am now seriously thinking about letting him move in here so i can break from benefits, at least until i can find a full time job to support me and my son without benefits.

 

I dont know whether i am coming or going, my job is suffering, i am loosing weight, i dont feel well and wishing my family were close by as i so desperately need their support.

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I phoned them on monday, gave them his address, she said she would look into it and call me back if the case is closed. Its now Wed night and not heard anything.

 

In the meantime, my ex and his girlfriend are arguing and she is threatening to throw him out, and he is blaming me. I really want to get off benefits cause i cant cope with all this and i am now seriously thinking about letting him move in here so i can break from benefits, at least until i can find a full time job to support me and my son without benefits.

 

I dont know whether i am coming or going, my job is suffering, i am loosing weight, i dont feel well and wishing my family were close by as i so desperately need their support.

 

I totally know how you feel about that. I gave up housing benefit when they turned me over last year, I upped my hours at work & lived on beans on toast for a few months until I got my finances sorted, so I could pay all the rent myself. With CSA payments & tax credits, it was possible. Depends how many expenses you have really though I guess, as to if you could manage.

Would he move in with you though? If this is upsetting his girlfriend, is it likely that he would move in with you & know he'll have no chance of making it work with her again? I don't personally think they have much on you, if he doesn't live there, stick to your guns.

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Christy, you'll get good advice and support here. Honestly, if I were you, I'd go and find something that you know relaxes you and do it for an hour or two, to try and take your mind off this for a while. Don't make any long-term decisions while you're this stressed, either! Give them another call tomorrow by all means, but take tonight off from worrying about it.

 

Seriously...go and take a warm bath, have nice cup of tea and settle down with a good book for the evening (I'm assuming you don't find paint-balling or jujitsu relaxing here!) . :-)

"Then they came for me--and there was no one left to speak for me". Martin Niemöller

 

"A vital ingredient of success is not knowing that what you're attempting can't be done. A person ignorant of the possibility of failure can be a half-brick in the path of the bicycle of history". - Terry Pratchett

 

If I've been helpful, please click my star. :oops:

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Thank you so much for your kind words it so nice to have you all to talk to.

 

I am not sure whether he would move in with me without discussing it with him, and from what he is telling me his relationship is over. I could not afford to survive without financial help at the moment I only work part-time as it is all I have been able to find after searching for jobs for nearly 2 years, if i could i would believe me. I have rheumatoid arthritis and it has taken a number of years for the specialists to find drugs that work for me, so i didnt work for several years after the birth of my son (it was the pregnancy that bought it on). Before i had my son i had a very good job which i was to return to after his birth but things took a turn for the worst when i found within months of having him i could barely change his nappy, feed him, pick him up as well as walk, drive, do my hair or even feed myself! and had to rely solely on his dad and family to help, when my son was 5 we separated, and i had to turn to benefits for help.

 

At present my only way out of benefits is to have him move in with me, and boy do i want out, i never ever ever want to go through this again, if i could i would give it all up and go and live with my sister, but i have a job here, and it took so long to get it, and has made me feel alive again, until now.

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Just an update....jadey u are right, he wants to try to patch things up with his girlfriend, but has stated that if at any time my benefits are suspended he will try and cover what i loose or move in for our sons sake as he has to put him first.

 

I spoke to the investigating officer this morning asking if there had been any progress, she said she just needs to verify he is there with the council tax payer at his address and then she will write to me informing me the case is closed. Can she just say that, and not lead me into a false sense of security? as if this is the case everything should be ok?

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thx jadey, i really hope so, i dont trust her, when she first sent me the letter to say she was coming round i phoned her to ask what it was concerning, she told me it was nothing to worry about, so it put my mind at rest, then when she came and told me i nearly fell off the sofa, i was horrified. This is why i was so unsure whether she was telling the truth, and if she was allowed to say that if it wasnt true.

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I'm not sure they are the decision makers, the one that came to mine certainly wasn't, but of course they'll have some influence, as you're never likely to meet that person. And yes, for some reason they are very snake like, don't like giving it away why they're visiting, or going to interview you, & I can understand that at times that's for the best, but lets be honest, if someone is up to no good, at that piont if they are going to try hiding evidence they will, & by the time they actually invite you for an IUC, they have, or think they have enough evidence against you anyway.

I personally think it's to unerve people, well, no, everyone knows it actually is lol

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it does seem strange that all she needs to do is get confirmation from the tax payer he lives there, probably a letter or phone call, and its been a week and she said she hasnt even sent it out yet. It would take 5 mins for a call or to type a letter?

 

They are not going to leave it there r they?

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