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Preliminary letter to HSBC (Leeds) sent 29th August 2006. Claiming :
penalty charges applied April 1999 to March 2000 (before 6 year period) £187.50
penalty charges applied between May 2001 and August 2006 £1,724
bank interest on penalties £324.50
TOTAL £2,048.50
(Have just realised that the spreadsheet didn't add in the £187.50 earlier charges so I'm going to add that into my next letter)
same penalty charges
additional bank interest on penalties since prelim letter £10.75
total £2,059.25
(again I didn't spot the discrepancy re the earlier charges but will add on now.)
Today I received the following charming letter:
Dear [bong]
Thank you for your letter dated 29th August requesting a refund of all your bank charges going back six years.
We note in your request some of the charges have been estimated [this was the spreadsheet total for charges earlier than the six years, but he hasn't spotted either that the spreadsheet had omitted them from the total], in order that we can consider your request for six years charges please provide a full itemised Breakdown of these charges to include date, description of the charge and the amount applied. Please also include any proposed new charges that you will have received a pre notification advice for.
We are unable to assist you with analysis of your accounts.[well who asked you to anyway?] This is not something that the Bank is obliged to do under legislation, including the Data Protection Act. [keep your hair on!] We are, of course, willing to supply copy statements where these are available. Please advise us if you would like to receive copy statements.
Thank you again for taking the time to write.
Y/S
HSBC
Well I wasn't expecting such a friendly letter which has also served to prompt me to add in my earlier charges. thanks hsbc. will post my reply on this thread.
This looks interesting - I know how much I was charged OVER 6 years ago, but I wasn't going to ask for it straight off. If they are asking you for your list of charges and you include the earlier stuff, then it will be interesting to see how they respond
Is 'Bong' a reference to 'for whom the bell tolls', or is it more interesting than that?
Yes I decided to go for all the charges simply because I had the bank statements already and thought I would argue the case about them concealing the true nature of their charges so that I wasn't in a position to claim before.
Actually my brother gave me the nickname Bong when I was a tiddler, and he still calls me it despite my being very old now, shame I can't claim to have thought up an original and amusing username for the site!
Right, I've typed my reply, which looks like this:
Dear Mr
Ref etc.
Thank you for your letter of 21 September 2006.
Please note that I am now increasing my claim to include £187.50 of charges debited to my account between 22 April 1999 and 24 March 2000. These are itemised as follows:
£
22/04/1999 Excess overdraft fee 25.00
24/05/1999 Total charges to 30/04/1999 25.00
25/06/1999 Total charges to 03/06/1999 27.50
23/07/1999 Total charges to 01/07/1999 27.50
25/10/1999 Total charges to 03/10/1999 27.50
24/12/1999 Total charges to 02/12/1999 27.50
24/03/2000 Total charges to 02/03/2000 27.50
Total£187.50
I will rely on the provisions of S.32(1)(b) limitation act 1980 to argue that the six year period of limitation commenced with my discovery, through the OFT’s report of April 2006, of the bank’s deliberate concealment of the facts relevant to my right of action.
My revised claim is therefore for £2,321.75, made up as follows:
£
Penalty charges 22/04/1999 to 24/3/2000 187.50
Penalty charges 25/05/2001 to 25/09/2006 1,799.00
Overdraft interest on penalty charges to 03/09/2006 335.25
£2,321.75
I enclose a third copy of the schedule of the amount I am claiming for your information.
I require unconditional repayment in full of this money, by cheque.
I will grant you an additional seven days from today to comply with my request. If this is not in my hands by Wednesday 4 October 2006, I will be commencing a claim in court for the full amount stated, plus any further charges and interest applied to my account after today’s date, county court interest and costs, without further notice. I hope that this will not be necessary and look forward to resolving this with you.
Y/S [bong]
Anyone got any comments or suggestions on this as I'm intending to get it in the post later this afternoon?
Right, well I've had no reply to my letter so I'm moving on to the next stage - MCOL!
However, I'm a bit disturbed by reading this in the "Can I claim beyond 6 years" thread in the important information you really should know section:
"If you would like to try and claim your charges as far back as you have ever paid them, you should try to do so.
However, do note that you will only be able to rely directly on the Unfair Terms in Consumer Contracts Regs.1999 if your bank contract was entered into post 1995"
I opened my bank account long ago, probably around 1989; does anyone know whether the above statement means that I should not be using this piece of legislation in my particulars of claim if I wish to claim back charges since 1992? Or even if I decide only to claim the last 6 years of charges?
One other question, if I'm going to argue the s.32 (1)(b) LA, at what stage do I bring it up? Particulars of claim, reply to defence?
Quick advice would be gratefully received as I don't want to delay in getting my claim in. Thanks
I am now considering whether to go down the compounded (contractual) interest route.
Does anyone know if I have to start all over with the prelim and lba letters or if I should just send one further letter informing them that I am revising my claim with say another 14 days notice before I start the court claim?
Ok got the answer in someone elses thread. Can just send them one further letter with the amendments giving them 7 days notice before I raise a court claim.
Problems..problems..
1. my account was opened before 1995 so I can't use the UTCCR in my POC and I'm getting confused with what I've read about referring to the OFT guidelines, and now the CCA, in what will be a non-standard POC
2. I have to decide whether to go for just the six years now, and the rest in a later claim, or get it all over and done with in one go
3. I have to get my head around the contractual interest rates spreadsheet (HSBC is 15.9% EAR) AND decide whether to use the compound effect or not.
I'm rapidly beginning to feel that this is getting too hard...
I would put it all in...the whole lot with whatever interest u prefer. if it ever went to court and you were representing yourself, the judge would give you a bit of room for mistakes and would just adjust the payment for you, im sure.
otherwise, HSBC will just want to settle out of court regardless and give u the money to go away. this is the most likely scenario. maybe this is terrible advice and mods may want to "lose" my account here but this is what i would do.
Thanks for the encouragement Kazzy. I just think HSBC will jump at the chance to find a valid reason for getting my claim thrown out so I want to get it right. Think I'll do this one at my local court so that I get a better opportunity to put in all the details. This one's too much money to lose!
I have decided to claim back all my charges since 1993 and to claim compound contractual interest. I am writing (once more) to HSBC to make them aware of this and give them 7 days to settle.
here is my letter:
I am writing further to my letter of 25th September 2006, which remains unanswered at this date.
In the time that has elapsed, I have reconsidered my position in relation to the extent of my claim for unlawful charges, and I would ask you to note that I am adjusting my claim both to cover the extended period of 26th July 1993 to the present date, and to include compound interest at HSBC plc’s standard overdraft rate of 15.9% EAR. I am applying this rate of interest to the monies that HSBC plc has unlawfully deducted from my account over the years, on the principles of implied mutuality and reciprocity, and unjust enrichment.
The revised total of the charges, and interest debited as a result of the charges, stands at £2,796.44 at today’s date, on which I have calculated interest due (to date) of £2,654.37, bringing my total claim to £5,450.81. I have enclosed an updated schedule of the figures for your information.
I wish to draw your attention to the fact that I have previously asked you to demonstrate that the bank’s charges are lawful, by providing evidence of the costs to which the bank has been put as a result of my account breaches. I have also previously requested details of any manual intervention on my account. Neither has been forthcoming.
Consequently I am of the view that HSBC plc is unable to demonstrate that its charges are lawful or that there has been manual intervention in relation to the breaches that have occurred and the charges that have resulted.
I believe I have received, at most, five automated letters from HSBC concerning breaches of the account terms throughout twenty-odd years of banking history with HSBC. In my estimation these would cost no more than £1 per letter to print and dispatch. I have used the call centre facility twice, once to stop a cheque of £9 that had been incorrectly debited to my account for £900, and the other time to report that I had been debited twice for an automated cash machine withdrawal. I receive paper statements and cheque books which undisputedly involve a cost.
However, all of the above services are provided to all HSBC customers and those who do not pay penalty charges are in effect receiving these services free of charge; consequently I do not accept that my charges have paid for these services.
I do not expect to borrow from the bank free of charge - I fully expect to pay interest. However if, as an example, you incurred costs (over and above the overdraft interest) of £125 when I exceeded my overdraft limit in August, I would like to know what those costs were, for I did not even receive a letter or a telephone call about it.
It is my considered view that HSBC plc, as a multinational corporation of very high standing and repute in the business and banking world, with the benefits of accounting expertise, in-house lawyers and/or access to top legal experts, owes a duty of care to its customers, in relation to ensuring that it is trading lawfully; and has therefore always had the resources to know that its charges were and are unreasonable, punitive in nature and therefore unlawful.
The level of the charges can be seen to be unrelated to the costs of the services provided; to exceed actual individual instances of loss to the bank, and to unjustly enrich the bank.
Based on the above, I believe that if HSBC plc is unwilling to settle my claim in full out of court, I will have no alternative but to attempt to persuade a court that by electing not to reveal its costs and the profit element of the charges, HSBC plc has always concealed the fact that its charges are unjustifiable and unlawful.
Further, I will aver that I mistook the charges to be lawful when I paid them, because prior to becoming aware of the OFT’s report this year I had trusted HSBC plc to operate lawfully.
Please note that I require unconditional repayment in full of £5,450.81, by cheque, within the next seven days in order to conclude this matter, failing which I will be proceeding with a court claim without further notice to you. In view of the costs involved for both parties I hope that HSBC plc will decide to settle my claim before that stage becomes necessary.
well thank goodness I sent that letter on Monday. Today I had a letter from them dated 23 October, which crossed in the post with mine. It says
Thank you for your letter dated 25 September requesting a refund of your bank charges of £2,321.75 going back to 30 April 1999.
We note that your claim goes back more than 6 years. HSBC will not consider any claim over 6 years old given that it is time barred under the Limitation Act 1980.
HSBC's interest rates are well publicised in respect to both authorised and unauthorised overdrafts. You have asked us to refund overdraft interest on your account. It is, of course, a condition of your borrowing from us that you will pay interest at the agreed rates on that borrowing. As such we will not be refunding the interest that has been applied to your debt. (well we shall see shalln't we..)
In circumstances where you have authorised a payment that would, if met by us, lead to your account going overdrawn or over an agreed overdraft limit, we have to consider whether to make this payment. A fee is payable for this service provided by the bank, details of which are clearly set out in our published price list. The circumstances in which the fee will apply are clearly set out in our Personal Banking terms and conditions which you were provided with a copy of when you opened your account. If your claim for a refund proceeded to Court, we therefore believe we would successfully resist any legal challenge in relation to these fees.
HSBC is, however, mindful of the management time and irrecoverable legal costs that it may incur in relation to such a claim. For those commercial reasons alone, and without any admission of liability whatsoever, HSBC is prepared to make a payment to you in the sum of £1,585.00 representing the charges applied in full and final settlement of this matter.
If you accept this proposal please sign and return the enclosed copy of this letter to us within 10 working days and we will arrange for a refund to be made to you. Please allow 7 working days for your account to be credited from receipt by ourselves. If we do not receive your signed acceptance within this timescale, we will take it that you have declined our offer.
I trust that this matter has now been addressed to your satisfaction. If you are not satisfied with the bank's response you have the right to refer your complaint to the Financial Ombudsman Service. ...
Thank you again for taking the time to write
HSBC
At the moment they are offering £214 less than the actual penalty charges incurred within the six year period. And nothing in respect of overdraft interest on penalty charges or charges beyond the 6 years. Of course they wouldn't have known about the contractual interest when they wrote this because they wouldn't have had my latest letter. Think I can feel another letter coming on...
have been trying to put together a letter, wonder if anyone has any thoughts on this my first draft -
Thank you for your letter dated 23rd October 2006, which crossed in the post with mine of the same date.
To avoid any confusion since the making of your offer to refund charges of £1,585, I wish to confirm that I do not accept this offer in Full and final settlement of my claim of £5,450.81. Furthermore, unless HSBC would be willing to agree to settle in full prior to 30th October, I shall be entering a claim at Court. As stated previously, I would prefer to have this matter resolved without recourse to the Courts but that does not mean that I am willing to compromise my claim.
You have stated in your letter that HSBC will not consider any claim over 6 years old given that it is time barred under the Limitations Act 1980. This assumes of course that a Court would dismiss my claim under S.32 (1) (b) LA 1980 that HSBC has knowingly concealed the unlawful nature of its charges from its customers. It would make for very interesting news I am sure to see HSBC pleading ignorance of the law and of the profit it was making from this revenue source! I am therefore giving you this opportunity to reconsider your decision not to refund charges extending back to 1993.
You have also stated that you will not be refunding any overdraft interest. May I point out again that I do not expect to borrow from the bank free of charge. However I do not expect to pay interest on unlawful charges, and I would ask once again that you reconsider your position before this results in a Court claim.
On the matter of the contractual rate of interest, in anticipation of your rejection on this issue, I would ask that you consider whether HSBC deems just its practices of self-enrichment by the deduction of unlawful penalty charges and overdraft interest from my account, and that it should not pay interest at the same rate that is applied to my own borrowing.
will check back later to see if anyone has any comments on this - thanks
One point regarding s.32(1)(b) this relates to concealment of facts leading to the cause of action rather than concealment that the charges were unlawful. So you would need to establish that they concealed the the true cost of the services they were providing in relation to your breaches. You would also need to establish that there was a duty to reveal this. It would probably be easier to raise s.32(1)(c) in that you paid the charges under a mistake of law. See Kleinwort Benson v LCC:
Bong v HSBC *Contractual Interest & 13yr claim**WON!!!**
on penalties £324.50
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Re: Bong v HSBC
Re: Bong v HSBC
than the actual penalty charges incurred within the six year period. And nothing 
Originally Posted by zootscoot
