Further to our telephone conversation last week I am writing to you to outline the problems with my NIBE 360 Fighter Boiler which I would like addressed as a formal complaint under the BPHA complaints procedure and the relevant housing legislation.
Mother has had major lung surgery within the last 2 years (left sided thoracotomy with pleurodesis) and currently has COPD and week lungs.
6 year old child - ADHD, Aspergers, Disabled under joint care of Great Ormond Street Hospital for Children, Bedford Hospital and Addenbrooks Hospital with undiagnosed gastrointestinal problem.
5 year old child - mild asthmatic,
4 year old child - serious asthmatic with acute tonsillitis, history of life threatening pneumonia and very week lungs.
19 month old baby under care of paediatric consultant for failure to thrive.
10 month old baby under care of paediatric consultant for failure to thrive.
Main Concerns: NIBE Fighter 360P
Boiler causing extremes of fluctuating temperatures within the family home.
Boiler consistently breaking down causing lack of central heating and hot water.
Boiler using large amounts of electricity despite being set up properly by NIBE engineers.
Boiler failing to heat family home adequately.
Lack of qualified persons to repair the boiler.
Health Concerns as a result of the above.
Backround on NIBE
NIBE unit has been repaired multiple times by both NIBE engineers and engineers working on behalf of BPHA. E.ON energy monitor connected to home power supply and prepayment meter fitted (after threat of warrant) as family can not afford level of electricity NIBE unit is using. Unit regularly uses in excess of 8-KWH. Approximately £60.00 (minus £5 for debt collection
) being paid into meter per week. Nibe unit not heating upstairs adequately at night forcing parents to bring children to lower floors to sleep. Lack of heating making eldest daughter (with acute tonsillitis) extremely unwell.
Supporting Information - Delivered by hand no later than Friday 9th December 2011.
Letter from GP.
Letter from registered Nurse Anne Salfrais BSc(Hons) BA(Hons) RN.
If we could arrange a meeting to discuss possible outcomes to resolve these issues then I would be grateful.