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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
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    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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Phillips Bailiffs and overpayment of housing benefit


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A number of years ago i was overpaid housing benefit. I didn't pay this back and the council sought county court judgement against me (£900 approx). They then pursued this through an attachment of earnings (which was consolidated as I had others also), I was paying this back at a rate set by the judge until February this year when I lost my job. The judge asked me to supply details of my income and expenditure and basically "suspended" the AOE.

 

I received a letter from Phillips a couple of weeks ago informing me that they were seeking to clear the debt. I put this to one side and forgot all about it. Another letter has dropped through my door today basically saying that as I have ignored them they are looking at taking the debt back in full within 7 days or if not they will be sending bailiffs to me.

 

What can I do? I presumed that the judge's word would have been final. If a judge rules I cannot afford to pay it then surely that should be good enough???? Confused!! Advice needed!

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Hi welcome to cag:

 

Do you know exactly how much of the debt remains owed to the Council in relation to the actual ccj?

What is the wording of the DJ order, it may be he has stayed the AOE not merely suspended it.

 

 

Send Phillips and the Council a copy of the DJ order suspending AOE. and if applicable draw their attention to the following:

 

The national standards of Enforcement agents 2002

NATIONAL STANDARDS FOR ENFORCEMENT AGENTS MAY 2002

 

Those who might be potentially vulnerable include:

  • the elderly;
  • people with a disability;
  • the seriously ill;
  • the recently bereaved;
  • single parent families;
  • pregnant women;
  • unemployed people; and,
  • those who have obvious difficulty in understanding, speaking or reading English

WD

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It didn't say suspended you're right - I can't think off the top of my head what it said but it said "it's been xxxxx with liberty to restore". Don't you just love it when your mind goes blank lol!

 

I can't remember how much the original debt was but it was around that so not sure they've added charges.

 

My confusion is that the council opted for a CCJ and then an AOE and now cos the judge has said we cannot afford to pay they've gone to bailiffs.

 

If they turn up won't be gettin in but would still like to know if they're allowed to do it!

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Unless they have returned to Court to resore the order they cannot pass it to bailiffs .....if you have not received notice to a hearing to that end then I suggest you use the CCJ reference number and contact the Court to see if the Council have actually followed procedure.

 

WD

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This is the letter:-

 

PRE-ENFORCEMENT NOTICE

 

You have failed to make suitable repayment arrangements concerning overpayment of housing benefits to yourself which remains outstanding. Therefore you have left us no option but to carry out full recovery procedures in which you may incur additional charges of no less than £45.

 

Our recovery agents have now been granted approval to attend your premises without any further warning to commence recovery procedures.

 

You must make the IMMEDIATE FULL PAYMENT of all of the outstanding amounts (as shown above) to prevent this action commencing.

 

YOU HAVE 7 DAYS FROM THE DATE STATED IN THIS NOTICE TO PAY ALL OUTSTANDING AMOUNTS IN FULL.

 

I haven't received any further notification from the court and at a rough guess the CCJ was granted around 3/4 years ago. The overpayment was from me not declaring maternity allowance as a change in circumstances and was interviewed under caution at 36 weeks pregnant in Dec 2005.

 

So do you think that they are simply working in a debt collector capacity in this instance as opposed to bailiffs? I am confused as my partner has had dealings with Phillips for a court fine as bailiffs and they were horrendous.

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Right......I have emailed them explaining my situation and asking them to clarify in what capacity they are collecting this debt; whether they are acting as bailiffs or debt collection agents as if they are collecting as bailiffs I haven't received notification from the court.

 

Not sure if that was the right thing to do but at least they can't say i'm ignoring them lol

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In the CAG library is a letter for Doorstep Collectors, send them that. No matter what happens they cannot attend as Bailiffs. As a guide to what happens read through this:

1 - you owe someone some cash and either refuse or cannot afford to pay

2 - creditor takes you to Court and wins

3 - Judge orders you pay even at a low rate or in your case via AoE

4 - for whatever reason payment by you fails

5 - Creditor can either pass remaining to Debt Collector or go back to Court for further enforcement

6 - one way of enforcement is to ask for Warrant of Execution - cost £100 added to Debt

7 - if WoE is granted this is for the County Court Bailiffto attend and he writes first anyway

8 - a private Bailiff such as Phillips cannot collect on civil debts

So I bet the headed paper from Phillips says Bailiffs and Debt Collectors and they will be very economical with the actual powers they do have.

 

PT

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They have emailed back and confirmed that they are acting as debt collectors. They have asked me to submit an offer of payment and they will go to WMDC for their "approval".

 

Cheers guys for your help - much appreciated! Very, very sneaky oh Phillips using their bailiff guise though me thinks!

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They have emailed back and confirmed that they are acting as debt collectors. They have asked me to submit an offer of payment and they will go to WMDC for their "approval".

 

Cheers guys for your help - much appreciated! Very, very sneaky oh Phillips using their bailiff guise though me thinks!

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If the Order you have is the current offering then you should remind the Council of this by sending them a copy. If they want to take it any further then they need to go back to Court for another Hearing but if your circumstances are still the same then they are just wasting taxpayers money.

 

PT

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