I am about to send an SAR off to Nat West. I want to request the details of two current accounts ( one they have closed) and one currently still open. Both accounts either still have loans associated to them and / or have done in the past. I am absolutely certain that at some point in the past few years we have paid PPI on at least one of these loans. There have also been horrendous bank charges on both accounts of which I am planning to make a stab at reclaiming under the Hardship Criteria ( longshot these days from what Ive read but I am going to give it a try ).

My question is when sending in the SAR should I do a seperate one for each account enc £10 with each or should I send just one letter asking for the info on both accounts / loans etc.

Thanks in advance for your help .

Hi yes in my experience they will expect two

seperate requests send in seperate envelopes

as well.

Is that correct, Brig. I understood that it was £10.00 for ALL information regarding your financial history with the bank/institution ?

It does seem to vary between

financial institutions if a client

has more than on account,

as far as I know there is no

guidance on this it seems to be

pot luck if have as a last resort

to do a SAR I phone the organisation

compliance department for clarification,

even the there are hiccups and different

answers.

A thought this may be occurring as

habit as most requests are on a specific single account.

How can I find out what is held about me?

If you want to know if a person or organisation holds information about you and what information they hold, you will need to write to that person or organisation and make a subject access request. You should ask for a copy of all the information they hold about you. If you are not sure who to write to in an organisation, address your letter to the company secretary.

The above paragraph from the ICO website mentions ALL information

Source is here...

http://www.ico.gov.uk/for_the_public/personal_information/how_manage/access_info.aspx

Regards

ims

Thankyou everyone for your replies. I ahve looekd at the link you mentioned ims, so if I am reading it correctly I could jsut send them one SAR request enc £10 as long as I detail exactly allt he accounts, loans, PPi etc that I am requesting information about ?

Hi

The template letter in the CAG library says ALL information. Don't limit it to specific accounts. You want ALL and ANY information a company holds on you. One SAR, One Tenner.

ims

Great, I will be on the case tomorrow ! Thanks again.

PG

Natwest have a habit of delaying compliance for a variety of reasons....... if any of the accounts you hold with them are joint and several, I'd be inclined to include their details at the footer of your request authorising data release.

Unless things have changed recently you'll get the usual response that you may receive data from a variety of departments within the 40 days. I doubt you'll get much [if anything] within the 40 days tbh, oh and don't get sidetracked into corresponding with or chasing individual departments, stick to the Bishopsgate address for any chasers.

Gez

Thanks Gez, Do you happen to know the address for Bishopsgate , I have come up with a few different ones, 16 , 21 for example ?

Sorry me again, who do I make the cheque out to for the SAR, National Westminster Bank, RBS ??

Sorry me again, who do I make the cheque out to for the SAR, National Westminster Bank, RBS ??

This is going to sound obvious but

If you are sending a SAR for a Nat West account...make it out to National Westminster Bank

If you are sending a SAR for an RBS account make it out to Royal Bank of Scotland

Personally I would use a postal order and write on the back of it that the payment is ONLY to be used for the Subject Access Request and not for any other purpose.

ims

Agreed PO only.

Ok thanks !! Maybe it was a silly question, I thought that NatWest were owned by Royal Bank of Scotland, so I wasnt sure.

Ok thanks !! Maybe it was a silly question, I thought that NatWest were owned by Royal Bank of Scotland, so I wasnt sure.

Hi

No probs....Nat West still retain their identity and trading style even though they are part of RBS group.

ims

Thanks Gez, Do you happen to know the address for Bishopsgate , I have come up with a few different ones, 16 , 21 for example ?

Hi PG

I always go with the ICO register........... saves any arguments about delays at a later date.

Gez

Data Protection Register - Entry Details

Registration Number: Z4936258

Date Registered: 06 October 2000 Registration Expires: 05 October 2012

Data Controller: NATIONAL WESTMINSTER BANK PLC

Address:

Other Names:

Thankyou, all sent off today .

They have 40 days from receipt to comply.. so check your tracking number on the RM site in a couple of days. Plus.. if you have sent the fee by way of a postal order, you can check when that is cashed by telephoning

01246 542091

You will need the PO receipt you were given when you purchased the postal order.. they will want the ID number in order to check.

I would wait until about 30 days have gone by before checking to see if the PO has been cashed

Both myself and Partner have submitted SAR to Nat west regarding our current accounts .

My partner has received confirmation of his request but I have heard nothing yet but as there is a complication regarding a ppi with RBS being uphed on a past loan I had, it could possibly be the answer?

Yesterday my partner had rather an odd letter from Nat West regular payments team at Chatham claiming his request for direct debits be cancelled for two transactions can not be actioned until he contacts them by phone.

The mystery is that why should he ring especially as both these accounts were closed years !! ago and are no longer relevant and the fact is that we have no dealings with Nat West now that they foreclosed on these accounts eighteen months ago and we now bank elsewhere .

Nat West is so incompetent and I am not surprised they are one of the top banks with high level of complaints

I am not confident that the request for SAR will be dealt with in a straightforward manner by them but I will plod on regardless.

Nat West is so incompetent and I am not surprised they are one of the top banks with high level of complaints

 

I am not confident that the request for SAR will be dealt with in a straightforward manner by them but I will plod on regardless.

 

 

If they dont comply within the 40 calendar days then you can OH can add to the level of complaints

Still heard nothing from Natwest re SAR, should I chase them or give them the benefit of the doubt what with Xmas etc do you think ?

When did you send the SAR they 40 days to respond?

Aah actually I have just double checked, I thought it was the 21st November but it was actually the 29th, so I guess they have a few more days yet ! Thankyou