Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)

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  1. #1
    Basic Account Holder lsmcal1984 Novitiate

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    Angry My experience with Metro Bank over the last few months

    Hello,

    It's been a while since this section of the forums was updated, so I thought I'd post my experiences of Metro Bank while using their current account as a main account. I opened my account early this year and made the switch in August by getting all of my direct debits, standing orders and salary switched. I used their in-house switching service.

    I had problems from the start. My salary didn't get switched over and some Direct Debits were missed.

    I pressed ahead regardless and got my salary paid into my account.

    I then proceeded to register my account and debit card at various providers. 70% were fine, however I hit issues with paypalicon, Tastecard, Zipcar, Capital One, Barclaysicon Cycle Hire, Vanquis and Thames Water. They all still refuse to accept my debit card.

    Then there was issues surrounding direct debits. The bank has refused to acknowledge that I have sent in 4 mandates for Capital One, 2 for Vanquis and 2 for GLL (Nuffield Health). Also, O2 couldn't add my bank details and neither could my local council.

    Finally, the amount of computer system outages has increased recently. I cannot send payments occasionally and when they are sent, they are not using the Faster Payments Service (yet). I have trouble creating Payees on their online system from time to time.

    I persisted for a little while, until it caused me to miss payments on the credit card and I got charged. At this point I'd had enough and decided to switch back to my old bank account.

    In summary, the bank isn't ready. Its customer service is quite sloppy and doesn't offer adequate solutions ("Direct Debits can't be refused by us!") They are promising but they are simply not cutting it at the moment. I hope that they improve in the future.


  2. #2
    Site Team rebel11 Authoritative rebel11 Authoritative rebel11 Authoritative rebel11 Authoritative rebel11 Authoritative rebel11 Authoritative rebel11 Authoritative rebel11 Authoritative rebel11 Authoritative rebel11 Authoritative rebel11 Authoritative

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    Default Re: My experience with Metro Bank over the last few months

    Hi is

    Welcome to CAGicon

    Write aLetter of Complaint , send it to:-

    Craig Donaldson
    craig.donaldson@metrobank .plc.uk

    Welcome to Consumer Action Group

    'Challenges are what makes life interesting; overcoming them is what makes life meaningful.'
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  3. #3
    Basic Account Holder dallasg Novitiate

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    Default Re: My experience with Metro Bank over the last few months

    I was considering switching over, but this has put me off a little bit. Did you get a response, or send a complaint - I wonder if this was an individual account problem, or not?


  4. #4
    Basic Account Holder lsmcal1984 Novitiate

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    Default Re: My experience with Metro Bank over the last few months

    Hello,

    After complaining to the address I was given above, I was promised a phone callicon - it never came. I pursued to switch back to my old bank and a few days later, I received an apology letter that included a 50 credit to my account.

    There were also some explanations as to why things had been going wrong: notably, their systems are not recognised by some companies hence their bank and card details fail.

    In regards to Direct Debits, there was no answer to my specific problem. Needless to say, upon returning to my prior bank, I haven't had a single problem.

    I managed to get my credit card charges refunded by the card companies themselves, but having to send payments in advance to cover payments was highly annoying. As I had missed a council tax payment, I ended up paying 35 per month extra to cover that lost month.

    In summary, I thought I'd miss the 8am til 8pm service, but I don't. Coupled with all the other issues, their bank is no different than the main players - they all have issues with different things (my current bank wouldn't change a loan payment date for example!)

    I hope this helps you.


  5. #5
    Basic Account Holder gpmsc Novitiate

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    Default Re: My experience with Metro Bank over the last few months

    I have been with the Metro Bank since they opened and never had a problem I started with them as Nation Wide started to charge to draw cash out on a debit on overseas transactions



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