Nadia V Barclaycard

**nads75** · 21st September 2006 12:44

Hello all,

Im trying to get hold of my Barclaycard account number as i shut the account down and even though i remembered my login to the internet site it only states "account ending in XXXX" So after sending a secure email and then being told to ring customer services i got nowhere. The customer service woman wanted to know what i wanted my account number for etc etc so i eventually told her i needed it to send a S.A.R. and she said she didnt know what one of those was???hmmm yeah right, she even said she could set up a new account for me with a new card etc. hahaha, anyways i now have to write to Barclaycard PO BOX 5592 in Northhampton to get my blimming account number. Why oh why didnt i keep a statement!!

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**clint1974** · 21st September 2006 12:59

do you have any reciepts that might have the number?

**closey** · 21st September 2006 13:00

Send in the SAR icon

letter along with a copy of proof of identity (passport, driving licence etc) and if you are still residing at the same address a utlity bill.

**nads75** · 21st September 2006 13:02

Oo i hadnt thought of that, will look tonight!
Thanks

**nads75** · 21st September 2006 13:03

Send in the S.A.R - (Subject access request icon

) letter along with a copy of proof of identity (passport, driving licence etc) and if you are still residing at the same address a utlity bill.
__________________

Great, even better! That i can do now as i have passport and utility bill copies on my desk! Thankyou.

**closey** · 21st September 2006 13:04

There sorted!

**nads75** · 25th September 2006 15:32

So excited, sent S.A.R on Friday recorded delivery.
should have recieved it by now eh? I will start my countdown.

**closey** · 25th September 2006 15:38

Check the Royal Mail website to make sure it's been received.

**nads75** · 26th September 2006 20:18

Well Royal mail showed nothing for Barclaycard but unbeleivably i had a response from them today. They dated the letter 25th Sept 06 so they must be sitting there with letters to go out to everyone.

Its the usual microfiche argument, blah blah, nothing before sept 2004. Even though i can get hold of the statements if i pay??

Trouble is i knew that there would be no info post 2004 as i paid the damn thing off ages ago but i wanted to get the stuff pre 2004 as thats when i paid fees etc. So i cant even assume what i paid based on what they have sent me.

Im gonna have to get on with second bit now then. Im assuming thisis the letter before action icon

Section 7 – Data Protection Act 1998 in the templates library icon

?
Ive searched for hours through all the microfiche stuff and my head now hurts! No wonder they put so many people off with this argument.

**nads75** · 28th September 2006 20:01

Right letter to Mr Richardson (cust. relations manager) has been filled and im posting tommorow. Even though i know i will get the microfiche argument again!

**nads75** · 7th October 2006 13:25

As expected the letter has been passed to a Carol Jones Cust. relations manager who informed me that copy statements are stored on microfiche etc etc but for £3 a copy statement i can get the info???? Agrhhh, do you think they have a smirk on their faces as they print these letters out?

Im not sure what is next now, the letter to the financial obudsman? Problem with me is i closed the account pre 2004 so i cant estimate any charges. Any advice?

**nads75** · 11th October 2006 13:05

bump

**bobtheb** · 11th October 2006 22:20

Pay the £3 per statement if you can afford it,claim it back as costs

**closey** · 12th October 2006 10:47

NO, do not send them £3 per statement. Use the letter template in the link below in response:

http://www.consumeractiongroup.co.uk...-argument.html

**roydosan** · 12th October 2006 11:37

yes but the letter won't work as Barclaycard won't give in over this. Better to pay for the statements and then claim the money back when it goes to court.

**nads75** · 12th October 2006 13:35

I have sent them the lba icon

letter instead closey as suggested in the templates section "Data Protection Act - Non-Compliance - Template Letters" using scenario 1, template 1. and still got the same message re microfische.

Does anyone know what sort of costs will be involved in paying for copy statements? I mean what are we talking her £3 per page? or monthly statement?

**roydosan** · 12th October 2006 16:15

£3 per statement not £3 per page

**too strong** · 12th October 2006 17:08

Originally Posted by roydosan

yes but the letter won't work as Barclaycard won't give in over this. Better to pay for the statements and then claim the money back when it goes to court.

Has anyone actually done this as to me it would be a service which
can't be claimed on.

**nads75** · 26th October 2006 11:58

Ok Non compliance letter was a no go again! Im really considering paying for the statments now. What would 3yrs of statements amount too? any ideas?

and again as too strong asked has anyone actually won these costs back?
Im sending off the complaint to the ICO now me thinks, so should i wait for a response from them first or just bow down and pay for the statements?

I was hoping the Abbey icon

fiche argument might have rattled barclaycard but nope it hasnt!

**closey** · 26th October 2006 12:54

Ok now you need to go back and send template 2:

http://www.consumeractiongroup.co.uk...n-act-non.html

This gives them a further 7 days before you start court proceedings to get an enforcement order against them.

You do win your costs back, however I really wouldn't pay the £3 per statement. You need to show them you mean business.

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