hi everyone found out about bank charges being illegal so have decided to write a letter to my bank. Have done this by recorded delivery so that they can,t say they never got it. So here,s hopin all goes well,but im well up for it anyway as there has been many a time ive been down my local branch and went home kicking stones

hi everyone found out about bank charges being illegal so have decided to write a letter to my bank. Have done this by recorded delivery so that they can,t say they never got it. So here,s hopin all goes well,but im well up for it anyway as there has been many a time ive been down my local branch and went home kicking stones

hi good luck please ensure you read the FAQ and rbs threads this will explain it all for you.

well its been 10 days since S.A.R. was sent i know its 40 days you have to wait but you would think they could at least reply and say they recieved the letter eh! anyway im well up for these numptys. i was just reading tinkerbells success with the same mob and it was inspiring to say the least although she probably spent her winnings on a wig as i dont think she,s got any hair left after the run around she was given.

They're just playing their usual silly beggers to delay you as much as possible.

If/when they overlap their 40 day deadline, complain to the ICO about them.

You will probably get an acknowledgement letter.

The Data controller is called Joyce E Tudor.

S.A.R sent by recorded delivery 10/08/06 still no reply from BoS im getting a little bit worried now. any advice ?

S.A.R sent by recorded delivery 10/08/06 still no reply from BoS im getting a little bit worried now. any advice ?

hi if your 40 days are up contact the bank, inform them that they are in breech. Tell them you intend to report them to the information commissioner that will speed them up.

Hi grim,

Same here! My info was incomplete when it did finally arrive. I think they are stalling. I have contacted phonebank and they assure me that the missing info should be with me this week.....................

If not, I'll be reporting them!!

okay folks thanks for the advice

okay folks i have not recieved anything from the bank S.A.R was sent (11.09.06) and have read that there is a backlog of complaints at the information commissioner,s office so do you think i should just send the bank another letter something like below

dear sir/madam

you have failed to comply with my Data Protectioin Act Subject Access Request dated (11.09.06) the time for compliance with my request has now expired

if you do not comply fully within the next 7 days i shall seek a court order obliging you to do so together with damages at the discretion of the court

and without any further notice

yours faithfully

Sounds fine to me - also have a good read through the Data Protection non-compliance info in the Bank Template Library.

okay folks 40 days for S.A.R. are up tomorrow but got home from work today to find a letter from HBOS

dear sir/madam

completion of for a list of transactions and charges-account No.xxxxxxxxxxxx

Thankyou for your letter requesting specific information on your account with us. I can confirm that copies of duplicate statements have been ordered and will be sent under seperate cover.

with regard to your request for information relating to manual intervention on your account, HBOS plc is under no statuary obligation to record this information and therefore, I am unable to assist further with your request.

should you have any general account queries, please contact 24 hour banking on 08457 20 30 40.

details of how we use your data blah blah blah blah blah.

should i wait for the copies or report them to comissioner ?

Letter Before Action sent today as i have had no compliance from Bos apart from Foboff letter dont know what game they,re playing at but they will lose

so if its a fight they want its a fight they,re gonna get

BRING IT ON:lol:

Letter Before Action sent today as i have had no compliance from Bos apart from Foboff letter dont know what game they,re playing at but they will lose

so if its a fight they want its a fight they,re gonna get

 

BRING IT ON:lol:

Please stick to one thread you have 6!! for this claim.

sorry im kinda new to this

sorry im kinda new to this

No problem i am getting your threads merged.

6 Threads merged, please try to stick to one per claim thanks!

still havent had anything from the bank so have sent a failure to comply letter giving them 7 days or i will seek a court order its been a while as ive been away but im still determined to follow this through

at last ive got some statements its only taken 3 months and its not even complete its only from feb 2004-feb 2006 these people are really starting to p*** me off. anyway the charges for this period are £1209.00 so can i claim for this and still chase them for the rest of my statements and shall i get a bailiff to do the job for me

some help would be much appreciated thanks

Certainly their is nothing stopping you making a claim for the amount you know, and then you can wither amend your claim at a later date to include the extra charges - or issue a second claim after the first one is settled.

You may also consider issuing a county court action to force them to comply - full details in the Bank template Library,

You could also make a complaint to the Information Commissioner.

thanks for that alan i think i can only claim £750 at a time anyway as i,ll have to make the claim in scotland so i,ll go for that and get the court to force them to comply at the same time

hi folks

i sent a letter asking for refund of charges on 20/12/06 and this is their reply

thank you for your letter, received at this office on 4th january 2007

i am sorry to learn that you are unhappy with charges applied to your account.

we,re keen to deal with your concerns as quickly as possible. A customer relations manager will investigate the points you have raised and you will receive a reply shortly, but certainly no later than 4 weeks.

you will find enclosed a copy of our leaflet, which tells you how we will handle your complaint. your concerns will be dealt with as quickly as possible

peter barry

customer relations officer

Hi

Well I am glad I am not the only one who has had the same experience as you. They lost all 3 of my claims that were sent recorded and they said they got lost in the system (Sept 06) I had to resend them and they got them on the system in October. I started and then it took them 6 weeks to get my statements to me and went through them all inbetween things and found out that they had charged me a horendous amount over the past 3 years. I have gone through all the motions and they do have 40 days to reply so if I were you I would keep on the ball. I am now 4 months down the line and the 40 days are up. I was promised a call yesterday after harassing them every 2 days on the phone and excuses and more excuses. They have a backlog of about 3 months as so many people are claiming. Told them I did not now give a monkeys but in a wee bit of rude language and that if I did not have the reponse by 18th when the case was being sorted then I would take them to court which I am gearing up my focus for on Monday on a journey with a smile. The other thing they may say and send you is a letter saying you can complain to the ombudsman but like BOS they also have a backlog due to all these claims going in as I sent them a report and complaint regarding an insurance policy cancellation without my knowledge and they used it although I am still alive! So do not get your hopes up that they will sort this out in the stated time in all the crap letters you get. I have the summary cause sitting here with all the details. They left me in a real bad situation and am still paying for it. I am not willing to give up on this. Determination is the name of the game. Keep it up with them and do not let them annoy you. My sister did the same and within 2 weeks she had a cheque for £2741.00 no questions asked. They have told me as they have 3 accounts to deal with it takes time. I am just sitting counting the interest.. All the best with your claim.

thanks for the reply hellonearth hope you get your claim sorted dont give up im certainly not