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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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Parking Fine with Valid Parking Ticket


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Hi

 

I'm hoping someone can help. A family friend visited me on the 15/10/11 and they had parked out on the main street with a valid parking ticket. He arrived at 16:30pm and he got issued a ticket from 17:10 to 17:11. We don't understand why he got the ticket as he had displayed the ticket on his dashboard clearly.

 

So i'm now writing to my local council on his behalf and i'm wondering how i should word the letter? And do the Wardens take photos for evidence?

 

Thanks

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Hi fumed,

 

Can you let us know what the exact contravention they are stating took place please (code is also useful)?

 

Most council's do take pictures as evidence, and would be provided on the Council website under "Parking Services" and "view PCN evidence".

 

Thanks,

 

DC

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So really the only reason for that contravention would be not displaying a residents permit...and by the sounds of it, you can do pay and display. So I'm a bit confused if your friend displayed everything correctly but still managed to get a ticket!!

 

Can you tell us please which council in particular issued the PCN?

Are there time restrictions on the bay/zone where only residents are allowed to park?

Do you have pictures to back up your case that the CEO was wrong to issue a ticket?

 

If you are able to post a picture of both the front and back of the PCN (blank out details relating to vehicle reg and PCN number), then that would help.

 

- Check to make sure the road on the PCN matches the location of where parked?

- Reg number correct?

 

DC

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This is what is confusing me as if you do park in that road you do need either a residents permit, visitors permit or pay and display. The council is Redbridge and it says you can only park there for 2 hrs on pay and display. We don't have any pictures as he was leaving to go home and only came back to give me the tickets. I'll try to up load the pictures soon.

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Did he park in Clarissa Rd or in Chadwell Heath High Rd? If the former, all bays are resident's only. If the latter, the only P&D bays nearby are here:

http://maps.google.co.uk/maps?q=Clarissa+Road,+Chadwell+Heath,+Essex.&hl=en&ll=51.570522,0.129154&spn=0.010176,0.014656&oe=utf-8&client=firefox-a&hnear=Clarissa+Rd,+Romford,+Essex+RM6,+United+Kingdom&t=m&z=16&vpsrc=0&layer=c&cbll=51.57056,0.12932&panoid=lqKjSscGzayWQDiD0Es_jQ&cbp=12,162.41,,0,34.59

 

and the signs make no mention of a 2 hr limit.

 

What location does the PCN give?

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He parked in Clarissa Rd and they have a P&D machine in Edgar road. I know other people have paid and parked there, i think the 2 hr limit is actually on the machine. Not sure if i'm giving you the right bit, but the location on the pcn says OS 1.

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Am I right in assuming you live in Clarissa Road?

 

If so I suggest you write to the council explain that you had a visitor, you offered him a visitor permit but he said he had bought a P&D ticket and therefore didn't need one. Had you realised that he had not parked in a P&D bay you would have given him a visitor permit.

 

Although your friend was technically in contravention, this was a genuine mistake on his behalf, the council has suffered no financial loss, that you will ensure this doesn't happen again and ask that the council use it's discretion in this instance and cancel the PCN.

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I don't live in Clarissa Road itself, there's a little alley way just off of it, and that's where i live. Even i didn't know you can't park in that road! I'll just write to them using your explanation.

 

Ah, see now i don't drive so i never bother with the machines etc. Definitely our fault then. Thanks for your help :)

Edited by Fumed_consumer
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Wait a minute, so do you live in Pavement Mews above one of shops. If so, are you actually within Chadwell Heath CPZ and therefore entitled to visitor permits? Do you actually have any visitor permits for your visitors?

 

Edit: Ok, as you were, have just checked on Redbridge website and Pavement Mews is in the CPZ

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Controlled Parking Zone:

http://www.redbridge.gov.uk/cms/parking_rubbish_and_streets/parking_and_vehicles/parking_permits_and_zones/controlled_parking_zone_maps.aspx

 

As for a resident owning Pavement Mews, that's extremely unlikely. More likely is that it is public highway or that it is owned by someone but that each property that backs onto it has a right of way for access or that each property that backs on to it owns that section but other properties have right of access. The only way to find out for sure is to look at the Land Registry entry for those properties

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Hi,

I parked my car in february 2011 in a pay and display street parking with a valid parking ticket on it,when i came back there was a penalty ticket on my car but there was still more than 40 minutes on a parkign ticket that was clearly displayed on it,i looked around and i found the traffic warden who i believed left a ticket on my car,i spoke to him in a polite manner,he apologized and said that wirte to the gloucester council and they will cancel the fine,i wrtoe to them with the photocopies of parking tickets and explaination but they never replied,i assumed they cancelled it,after few months i found a clamp on my car and had to pay £350 to get it off which was devastating as i am a student and really short on finance,is there any way i can claim that money back, i have still kept them parking tickets in my documents file.

is there anything i can do to claim my money back?

also when they clamped the car it was on my brothers name as i sold the car to him few months ago but why did he get clamped as the fine was on my name.

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