Patricia Pearl - Small Claims Procedure - A Practical Guide


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BAILIFFS - The Law and Your Rights

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The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

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Thread: Hennessy v BoS

  1. 18th September 2006 10:46 #1
    MrShrimp MrShrimp is offline
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    Default Hennessy v BoS ****** WON *********

    Sent my data protection letter for statements on the 14th September.

    Suspect around £400 of charges in total.

    Opened new account with A&L as precaution.

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  2. 18th September 2006 12:19 #2
    willowb
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    Default Re: Hennessy v BoS

    Good luck love :>)

    WXx

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  3. 24th October 2006 10:09 #3
    MrShrimp MrShrimp is offline
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    Default Re: Hennessy v BoS

    Ok, so not a peep from the Bank of Scotlandicon about my statements!

    They cashed the cheque for them weeks ago.

    I wrote via recorded delivery again on the 6th October for confirmation of receipt of my request and still nothing.

    I wrote to: Data Protection Manager, Halifax, Trinity Road, West Yorkshireicon, HX1 2BR.

    I checked the forums for quite some time before choosing this address as the most successful one.

    Anyone have a suitable phone number for me to call here?

    many thanks

    S.A.R sent (RD) - 14/9/06 (no response)
    Reminder (RD) - 6/10/06 (no response)
    Phonecall to BofS chasing - 24/10/06 (no response)
    Final S.A.R - (Subject Access Request) sent (RD) - 26/10/06 (no response)
    Phonecall to BofS complaints - 2/11/06
    Received statements back to 2004 only - 14/11/06
    Another phonecall to complain - 16/11/06
    All statements received - 31/11/06
    Claim submitted - 1/12/06
    Received acknowledgements - various over January 07
    Telephone call to offer full settlement - 14/2/07
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  4. 24th October 2006 10:12 #4
    livelylad livelylad is offline
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    Default Re: Hennessy v BoS

    Quote Originally Posted by MrShrimp
    Ok, so not a peep from the Bank of Scotlandicon about my statements!

    They cashed the cheque for them weeks ago.

    I wrote via recorded delivery again on the 6th October for confirmation of receipt of my request and still nothing.

    I wrote to: Data Protection Manager, Halifax, Trinity Road, West Yorkshireicon, HX1 2BR.

    I checked the forums for quite some time before choosing this address as the most successful one.

    Anyone have a suitable phone number for me to call here?

    many thanks
    here are the links for both RBSicon and rbos

    http://www.consumeractiongroup.co.uk...t-details.html


    http://www.consumeractiongroup.co.uk...s-contact.html






    I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.
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  5. 24th October 2006 14:31 #5
    MrShrimp MrShrimp is offline
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    Default Re: Hennessy v BoS

    Thanks livelylad,

    Called BofS and complained. Told to expect call or letter shortly. I'll believe it when I see it!

    S.A.R sent (RD) - 14/9/06 (no response)
    Reminder (RD) - 6/10/06 (no response)
    Phonecall to BofS chasing - 24/10/06 (no response)
    Final S.A.R - (Subject Access Request) sent (RD) - 26/10/06 (no response)
    Phonecall to BofS complaints - 2/11/06
    Received statements back to 2004 only - 14/11/06
    Another phonecall to complain - 16/11/06
    All statements received - 31/11/06
    Claim submitted - 1/12/06
    Received acknowledgements - various over January 07
    Telephone call to offer full settlement - 14/2/07
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  6. 26th October 2006 12:32 #6
    MrShrimp MrShrimp is offline
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    Default Re: Hennessy v BoS

    Have sent off today a final 7 day SARicon warning letter from the bank templates.

    Has anyone else had a problem with the Bank of Scotlandicon giving them their statements?

    Seems strange that I should have a problem when I've written to the same people as everyone else..! And I don't even want that much from them!

    S.A.R sent (RD) - 14/9/06 (no response)
    Reminder (RD) - 6/10/06 (no response)
    Phonecall to BofS chasing - 24/10/06 (no response)
    Final S.A.R - (Subject Access Request) sent (RD) - 26/10/06 (no response)
    Phonecall to BofS complaints - 2/11/06
    Received statements back to 2004 only - 14/11/06
    Another phonecall to complain - 16/11/06
    All statements received - 31/11/06
    Claim submitted - 1/12/06
    Received acknowledgements - various over January 07
    Telephone call to offer full settlement - 14/2/07
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  7. 26th October 2006 21:51 #7
    clocks06 clocks06 is offline
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    Default Re: Hennessy v BoS

    Yes, they took a while longer than the woolwich did!!! Have patience you will get them!!!!

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  8. 27th October 2006 12:12 #8
    nelliedean nelliedean is offline
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    Default Re: Hennessy v BoS

    hi, i called BOSicon today regarding statements and insisted they send them via internal mail to my branch, she went 1 better and faxed all 144 pages to my branch there and then, tying up their fax machine for over an hour, hee hee

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  9. 2nd November 2006 14:12 #9
    MrShrimp MrShrimp is offline
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    Default Re: Hennessy v BoS

    Phoned customer relations to complain on 0845 603 7923 today.

    I was told that they are dealing with my request and will telephone me with details of when the statements will be sent out. Apparently they are in the process of compiling my statements.

    Not the smoothest of processes for me so far! Can't even get claiming until I have the flamin' statements!

    S.A.R sent (RD) - 14/9/06 (no response)
    Reminder (RD) - 6/10/06 (no response)
    Phonecall to BofS chasing - 24/10/06 (no response)
    Final S.A.R - (Subject Access Request) sent (RD) - 26/10/06 (no response)
    Phonecall to BofS complaints - 2/11/06
    Received statements back to 2004 only - 14/11/06
    Another phonecall to complain - 16/11/06
    All statements received - 31/11/06
    Claim submitted - 1/12/06
    Received acknowledgements - various over January 07
    Telephone call to offer full settlement - 14/2/07
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  10. 1st December 2006 16:41 #10
    MrShrimp MrShrimp is offline
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    Default Re: Hennessy v BoS

    So you'll see at the start of my thread that I suspected £400 in charges. Well it was actually £1500!

    I've submitted a claim for this amount and I'm not too bothered calculating interesticon as I think I would struggle to apportion it solely to the bank charges.

    Let's see what they say...!

    S.A.R sent (RD) - 14/9/06 (no response)
    Reminder (RD) - 6/10/06 (no response)
    Phonecall to BofS chasing - 24/10/06 (no response)
    Final S.A.R - (Subject Access Request) sent (RD) - 26/10/06 (no response)
    Phonecall to BofS complaints - 2/11/06
    Received statements back to 2004 only - 14/11/06
    Another phonecall to complain - 16/11/06
    All statements received - 31/11/06
    Claim submitted - 1/12/06
    Received acknowledgements - various over January 07
    Telephone call to offer full settlement - 14/2/07
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  11. 19th February 2007 10:40 #11
    MrShrimp MrShrimp is offline
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    Default Re: Hennessy v BoS

    After sending my lbaicon, I received a call from the bank on Wednesday 14th Ferbruary offering settlement of my claim in full!

    Result!

    Good luck to everyone else!

    S.A.R sent (RD) - 14/9/06 (no response)
    Reminder (RD) - 6/10/06 (no response)
    Phonecall to BofS chasing - 24/10/06 (no response)
    Final S.A.R - (Subject Access Request) sent (RD) - 26/10/06 (no response)
    Phonecall to BofS complaints - 2/11/06
    Received statements back to 2004 only - 14/11/06
    Another phonecall to complain - 16/11/06
    All statements received - 31/11/06
    Claim submitted - 1/12/06
    Received acknowledgements - various over January 07
    Telephone call to offer full settlement - 14/2/07
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