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    • No I'm not. Even if I was then comments on this forum wouldn't constitute legal advice in the formal sense. Now you've engaged a lawyer directly can I just make couple of final suggestions? Firstly make sure he is fully aware of the facts. And don't mix and match by taking his advice on one aspect while ploughing your own furrow on others.  Let us know how you get on now you have a solicitor acting for you.
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    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
    • OMG! I Know! .... someone here with a chance to sue Highview for breach of GDPR with a very good chance of winning, I was excited reading it especially after all the work put in by site members and thinking he could hammer them for £££'s and then, the OP disappeared half way through. Although you never know the reason so all I can say is I hope the OP is alive and well regardless. I'd relish the chance to do them for that if they breached my GDPR.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Council Tax Problems


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I am having major issues with my local council and would like some tips on how to handle the latest mess please.

 

I hold my hands up to the fact I pretty much didnt pay a penny towards my council tax in 2010 and as I wanted to avoid the nightmare of bailiff visits I contacted the council to set up an arrangement to pay this years and last years at a rate of £178 per month until the end of February.

 

I have maintained this agreement since it was initially set up in May and paid when I get paid at the end of the month, but have had issues ever since!!!

 

The first was a letter in June stating that I had not kept to the arrangement and needed to pay immediately. I had lengthy discussions with a manager from the contact centre and he agreed to put the arrangement back in place to start on 1st July as I explained I get paid at the end of the month and would pay then.

 

I then paid the installment due for 1st July on 26 June and the payment due for 1st August on 26 July.

 

Today I have received a reminder telling me to pay £178 in 7 days from 15 August which is Monday or my arrangement to pay will be stopped. Also stated in this letter is the amount now owed for the year 2011 which would seem to show that all the payments I have made to date have come off this years bill and nothing off last years.

 

I am awaiting a call back from the manager (I have been waiting since 10.00, apparantly he is in a meeting!!!) I spoke to in June (conveniently he didnt make notes on my account!!!!) and want to really give it to him as I am struggling with this payment as it is and letters like this cause nothing but stress and upset to my family.

 

Any advice greatfully received.

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This is the problem when you make arrangements like this. In theory very simple and you know what you are doing. Unfortunately the Council computer does not know and cannot differentiate at all. If you are getting no where get hold of your local Councillor(s) this weekend and ask them to fire the bullets on Monday morning.

 

PT

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Thank you for your reply. I have now had a call back from the council who cant understand why I received a reminder as my payment plan is actually £1 in credit! What's the betting that I get another reminder this time next month!!!

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