Have just received a full refund of over £1000 from the Coop, just over a month after my first letter and without starting small claims proceedings!

I was expecting to be in for the long haul as on 8 September I received a standard letter saying they'd provide a full response within 6 weeks.

This site has been absolutely invaluable - I've followed the recommended procedures to the letter, and it's paid off. If anyone's hesitating about taking action - don't! It's worth it, and it works.

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