Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)




Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


Reclaim the Right Ltd. - reg. 05783665 in the UK

reg. office:
923 Finchley Road
London
NW11 7PE



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  1. #1
    NATTIE
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    Default Just received a letter is this usual? Guess what, it is

    First things first, I work for the other side....a bank(sorry if I swore there!) We receive your letters and send a response and sometimes we don't even send that. I have read numerous things that quote letters saying "Is this usual?" Many scream "YES I have the exact same one word for word."
    Let's see how many of these phrases are "usual."
    Please feel free to add to the list of phrases as the list is not exhaustive.

    "We believe our charges are fair and transparent" (you still keep losing!)
    "The report by the OFT did not consult the banks" ( you still lowered CC charges down though!)
    "While we differ in your view, having reviewed your account we are willing to offer an exceptional gesture of goodwillicon off of £x".(Are you taking the p***)

    that's a starter so add more to the list with your own comments in brackets. Make sure someone hasn't already posted it already posted it.

    Similar Threads:

  2. #2
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    Default Re: Just received a letter is this usual? Guess what, it is

    "we will get back to you in 4,6 or 8 weeks" even though you have given them a time frame.


    my favourite "goodwill gestureicon" so when i am skint i can right to the bank and say excuse me "can i have a goodwill gestureicon?" my ass!






    I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

  3. #3
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    Default Re: Just received a letter is this usual? Guess what, it is

    my favourite - unless I here from you in writing within the next 8 weeks I will assume you are completely satisfied with our response.


  4. #4
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    Default Re: Just received a letter is this usual? Guess what, it is

    - We'll give you your money back, but only if you agree to confidentiality (ok, they don't ACTUALLY say "your" money, of course ).

    - We provide a service, so it's not a penalty.

    Apologies to people who I was in the process of helping, I may be gone some time.

  5. #5
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    Default Re: Just received a letter is this usual? Guess what, it is

    However on a purely commercial basis, it will cost YOUR BANK money to defend your claim in terms of legal costs that will be incurred. It is unlikely that YOUR BANK will be able to recover these costs (even if the bank wins) because your claim will probably be allocated to the small claims track.




    "The Truth, the whole Truth and nothing but the Truth"


    PLEASE READ THESE FIRST http://www.consumeractiongroup.c o.uk/forum/faqs-please-read-these/



    http://www.consumeractiongroup.co.uk...4-halifax.html

  6. #6
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    Default Re: Just received a letter is this usual? Guess what, it is

    This is our final offer.................

    If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.Private message facilities are offered for users to communicate issues that are/or could be seen to be inappropriate for posting on the main forum.Site rules explain this in more detail.If you are approached by private message with a view to asking you to visit another website,please inform the site team via the report icon.
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  7. #7
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    Default Re: Just received a letter is this usual? Guess what, it is

    • If you remain unhappy you can refer your concerns to the Financial Ombudsmanicon Service
    • We are keen to help you avoid any unnecessary charges in the future
    • Ultimately it is your responsibility to manage your account. If you incur any future charges we reserve the right to withdraw your banking facilities
    • We're closing your account



  8. #8
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    Default Re: Just received a letter is this usual? Guess what, it is

    The OFT guidelines only refere to credit cards.............

    If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.Private message facilities are offered for users to communicate issues that are/or could be seen to be inappropriate for posting on the main forum.Site rules explain this in more detail.If you are approached by private message with a view to asking you to visit another website,please inform the site team via the report icon.
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  9. #9
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    Default Re: Just received a letter is this usual? Guess what, it is

    THe OFT said £12 is fair


  10. #10
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    Default Re: Just received a letter is this usual? Guess what, it is

    For your information we enclose some leaflets which detail our complaints procedure.......

    If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.Private message facilities are offered for users to communicate issues that are/or could be seen to be inappropriate for posting on the main forum.Site rules explain this in more detail.If you are approached by private message with a view to asking you to visit another website,please inform the site team via the report icon.
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  11. #11
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    Default Re: Just received a letter is this usual? Guess what, it is

    Our legal experts disagree with your analysis.

    Apologies to people who I was in the process of helping, I may be gone some time.

  12. #12
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    Default Re: Just received a letter is this usual? Guess what, it is

    I apologise for the time taken to reply

    If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.Private message facilities are offered for users to communicate issues that are/or could be seen to be inappropriate for posting on the main forum.Site rules explain this in more detail.If you are approached by private message with a view to asking you to visit another website,please inform the site team via the report icon.
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  13. #13
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    Default Re: Just received a letter is this usual? Guess what, it is

    We do not agree with the OFT


  14. #14
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    Default Re: Just received a letter is this usual? Guess what, it is

    Quote Originally Posted by Tinkerbelle
    We do not agree with the OFT

    They dont agree with ANYONE .....who says their charges are unlawful

    If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.Private message facilities are offered for users to communicate issues that are/or could be seen to be inappropriate for posting on the main forum.Site rules explain this in more detail.If you are approached by private message with a view to asking you to visit another website,please inform the site team via the report icon.
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  15. #15
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    Default Re: Just received a letter is this usual? Guess what, it is

    - We`re sorry you felt the need to complain......


    Makes me laugh everytime !!!!!!


  16. #16
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    Default Re: Just received a letter is this usual? Guess what, it is

    We are sorry you are unhappy


    Consumer Health Forums - where you can discuss any health or relationship matters.

  17. #17
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    Default Re: Just received a letter is this usual? Guess what, it is

    you will not be getting a refund

    s.a.r handed to manager-2-8-06
    aknowledgement letter recieved 4-8-06
    letter from dpm 10-8-06
    Data Protection Act - Non-Compliance 10 days left 29-8-06
    statements recieved 31/8/06
    prelim letter 1/9/06
    letter recieved from cru 9/9/06
    lba-sent 15-9-06
    small claims started 17-9-06
    agreed to settle
    with condition removed that i cant make another claim
    waiting for funds


    part 2
    small claims for £893 filed 14/10/06

  18. #18
    willowb
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    Default Re: Just received a letter is this usual? Guess what, it is

    My client believes your case will fail in Court....

    barstewards!


  19. #19
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    Default Re: Just received a letter is this usual? Guess what, it is

    hi just wanted to reassure you that ive sent of the template for a signed credit aggreement .
    we received a lovely letter from them today with my po of a £1.

    I refer to your letter dated 15 june 06
    as i am sure you will appreciate,Wescot acted in good faith based in this matter on the data provided by our client who forwarded details to us for collection .As we only administer the account on behalf we do not hold detailed information with regarding this account acount,however our client has contacted Wescot and informed us that a copy of the opening agreement is not available at this time .
    The account has been closed on Wescot 's system and a copy of your complaint letter forwarded to our client the orrid Lloydsicon .accordingly ,i return your payment for the supply of acc docs YOU SHOULD RECIEVE NO FURTHER CORRESPONDENCE IN RESPECT OF THIS ACCOUNT FROM Wescot
    i hope this clarifies the matter to and concludes Wescot's involvement your satisfaction

    LMAO ALL DAY 2DAY


  20. #20
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    Default Re: Just received a letter is this usual? Guess what, it is

    I note that you are dissatisfied
    I mustinform you however, that we disagree with your legal analysis


    the £12 fee recommended by the OFT


    Barclaycard
    Student credit card £400 partial refund received,
    S.A.R -
    Open & Direct Finance- extortionate, cca to Rockwell debt collection they ran away, now with Bryan Carter, no cca 17/03/08 sent back to Open
    Pugsley v Littlwoods, have not received the signed credit agreement only quoting reg of 1983
    Pugsley v Fashion World JD williams, 17/03 2008 Debt Managers returning file to JD williams as they could not supply the credit agreement
    Capital one MCOL Settled in full
    Smile lba settled in full

    advice is given informally and without liability and without prejudice.


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