Jump to content


  • Tweets

  • Posts

    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
    • Massive issues from Scottish Power I wonder if someone could advise next steps. Tennant moved out I changed the electric into my name I was out the country at the time so I hadn't been to the flat. During sign up process they tried to hijack my gas supply as well which I made it clear I didn't want duel fuel from them but they still went ahead with it. Phoned them up again. a few days later telling them to make sure they stopped it but they said too late ? had to get my current supplier to cancel it. Paid £50 online to ensure there was money covering standing charges etc eventually got to the flat no power. Phoned Scottish Power 40 minutes to get through they state I have a pay as you go meter and that they had set me up on a credit account so they need to send an engineer out which they will pass my details onto. Phone called from engineer asking questions , found out the float is vacant so not an emergency so I have to speak to Scottish Power again. Spoke with the original person from Scottish Power who admitted a mistake (I had told her it was vacant) and now states that it will take 4 weeks to get an appointment but if I want to raise a complaint they will contact me in 48 hours and it will be looked at quicker. Raised a complaint , complaints emailed me within 24 hours to say it will take 7 days till he speaks with me. All I want is power in the property would I be better switching over to EON who supply the gas surely they could sort it out quicker? One thing is for sure I will never bother with Scottish Power ever again.    
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Easyjet - Contact phone number (NON 0870)


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4635 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I know there have been quite a few threads in this forum regarding Easyjet customer services and the fact that the only number available to customers is an 0870 number.

 

There was an article in The Guardian yesterday and it gave out this number 01582 525422 so if anyone is still trying to contact them via telephone you could give this a try.

Link to post
Share on other sites

  • 1 year later...
  • 8 months later...

Thanks for the phone no listed above; I had huge hassle from staff on the ground on return to Brsitol airport when I found my suitcase had been damaged in transit (Easyjet flight). The handling agent on site was unhelpful to the point of rudeness, insisting that the only course of action for me was to 'claim from my own insurers' - I was equally insistent that he filled a form in anyway (which it transpired he then did not log into their system, but at least it meant I had a top copy, and so had a claim number to refer to). When I then rang Easyjet they were a) apologetic and b) fine about issuing replacement, which was all I wanted. I then rang the handling agents who arranged pick-up of my wrecked suitcase, and, in less than a week, had delivered a replacement one.

 

An added bonus was that the rude bloke at Bristol got it in the neck for his poor handling of the incident.:)

Link to post
Share on other sites

If you are a BT customer 0870 numbers are free if dialling within your call plan

 

PF

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

Link to post
Share on other sites

  • 2 months later...

I was just on the phone with EasyJet after a long attempt to reach someone in customer service. The message kept telling me "lines are temporarily busy, please try again." So I went on-line where I found this post. The 01 number posted on Sept. 2006 is no longer in service.

 

I tried to call the 0905 number (busy), then the 0871 which tells you to call the 0905 for booking and changes. What a [problem]!

 

Thanks to someone who recommended calling the EasyJet baggage claim at Gatwick where the agent will transfer you to customer service. When I called, the agent actually gave me a working non-08 number.

 

I called 01582700036, was on hold for a bit, but got an agent for FREE!!

 

In the end, I still lost money on the flight. I won't plan to fly EasyJet anymore. Terrible customer service. I was told that I am the first person to have difficulty getting through to customer service...I find that hard to believe.

Link to post
Share on other sites

I was told that I am the first person to have difficulty getting through to customer service...I find that hard to believe.

 

Me too.... currently there are 13 people viewing this thread (not likely here) and has been viewed 91,264 times.

 

That's either people avoiding their premuim rate number, or just struggling to get through. Says alot about Easyjet. Although I suppose it could just be peeps googling their number. Curious about google/spiders etc. I don't get how google works, but I'm thinking the thread title makes the difference? My next bank slating thread title will be more imaginative!.

 

Thanks for signing up and sharing the number.

Edited by Thailand
Link to post
Share on other sites

  • 1 month later...
Here's a phone number for Easyjet that only costs 10p per minute (at least at the moment): 0871 244 2366

 

  1. & if you say "help" which is not an option given you will skip all the rest of the messeges & be put through to a real person....believe it or not!!!:D

Link to post
Share on other sites

Just used this number 0871 244 2377, 10p per min. They picked up straight away and changed my mistake on the booking for free. I think they have upped their game due to the resent bad press.:)

Link to post
Share on other sites

  • 1 month later...

Just used this number 0871 244 2366 10p per min, said "help" straight away and got put through to a human customer services. They changed a name mistake for me for free, that had been booked 6 months ago no questions asked. It took no longer than 5 mins. I'll gladly pay 50p rather than the £154 that the website wanted to charge me!

Link to post
Share on other sites

  • 3 weeks later...

Nothing new but just adding to the sum of human knowledge. I hope it helps.

 

I have just joined this forum and am very pleased that I did so. I have tried all the non 0870 numbers that have been given (from 0445 this morning until about an hour ago). Didn't get through on any of them, in fact 01582 525422 rang on several occasions and then clicked followed by a BT message: ' The other party has disconnected'.

 

I had a simple query about what baggage is allowed but once started I couldn't stop until I had a reasonable answer.

 

I did try 01582 525330 and was answered by the receptionist at Easyjet headquarters in Luton. She declined to connect me to anybody who might be able to answer my query and just referred me to 0871 244 2366.

 

Possibly a few more calls to 01582 525330, would encourage Easyjet to take a more customer friendly policy.

 

In the end I called 0871 244 2366 (at 10p per minute as already advised by other forum members). I said 'Help' after the first automated option had been given and was answered almost immediately by a very pleasant lady called Dorothy. I posed my question and she politely asked if I minded being left on hold so she could check the answer to my question with her supervisor.

 

Total time 7 minutes (costing 70p). However I got the answer to my question in the end.

 

Sorry to have banged on a bit but the more information the better. We're all in this together. I have made a donation. Not much maybe but every little helps.

 

disaster:)

Edited by contrary
Made donation as promised
Link to post
Share on other sites

  • 4 weeks later...

I'm trying to contact easyjet since this morning on both 087 and 01 numbers. Nobody picked up. I just have 1 question: is there anything to do if i want to travel with my bicycle? Should i wrap or pack it? I can't fold it anyway...

Thanks for who van help find out

 

Sarah

Link to post
Share on other sites

Sorry Sarah

 

I can't help I just tried all the numbers given in previous posts.

 

Contrary

 

I'm trying to contact easyjet since this morning on both 087 and 01 numbers. Nobody picked up. I just have 1 question: is there anything to do if i want to travel with my bicycle? Should i wrap or pack it? I can't fold it anyway...

Thanks for who van help find out

 

Sarah

Link to post
Share on other sites

Has anyone ever got one of their fares at £2 from London to an airport they advertise at the airport that you can get it on line but no matter I have tried many to book it in advance to no avail and I have come to the conclusion that there is no such fare that they are advertising at airports there is no such fare for £2 to and from airports.:-|

Link to post
Share on other sites

Hi Sarah

 

Just to save you looking thorugh all the posts, here is the relevant part of my original post:

 

'In the end I called 0871 244 2366 (at 10p per minute as already advised by other forum members). I said 'Help' after the first automated option had been given and was answered almost immediately by a very pleasant lady called Dorothy. I posed my question and she politely asked if I minded being left on hold so she could check the answer to my question with her supervisor.

 

Total time 7 minutes (costing 70p). However I got the answer to my question in the end.'

 

Contrary:)

 

 

Thanks Contrary! :)

 

Sarah

Link to post
Share on other sites

  • 2 weeks later...

Hi all,

 

I have just phoned the 0870 number to correct a minor spelling mistake on my booking. It took a few minutes to be answered by a very nice young lady called Isabel, after explaining my issue the phone mysteriously went dead! However, just as I was cussing about bl**dy call centres she rang me back on my mobile and corrected the error for free!

 

Well done Easyjet and thankyou forum.

 

Gazzapod

Link to post
Share on other sites

If, like me you are overseas and NONE of the numbers work...you can actually email them from their site by going to:

 

email us

 

This is a pretty annoying process though where you have to REGISTER believe it or not, before entering your submission! However, I persisted and did actually end up emailing them. I have a reference number as well so will wait to see how amazing (or not) this line of attack may be.

Link to post
Share on other sites

  • 1 month later...

Well I have flown on easyjet a few times now. Fair enough planes are a bit "oldish" by standards but cannot complain. Nice air crew. Great takeoffs and landings (unlike Ryanair). Good prices.

 

Just been on the phone to them cos I wanted to add a bike I am taking with me on holiday to give as a present but on the internet it kept being booked as return whereas I only wanted to pay "one way" for it as not travelling back with it. The lady on the phone was polite, helpful, did the job and it was a pleasure dealing with her.

 

Try dealing with staff like on KLM or BA!!!!!!! Go on a morning flight on KLM and when you get asked if you want either a cheese or a ham sandwich tell her you want a "cheese and ham" one. You will see how pleasant she becomes. :eek::eek:

 

Incidentally, a trick I found out by accident on easyjet...........

 

If it is 2 people travelling (say a mother and a child) unless you have a lot of clothes to take with you book ONLY one suitcase.

 

You pay the price for only one suitcase but your weight allowance, from 20kgs goes up to 32kgs. :) :) (It actually goes up to 40kgs but as the maximum weight of anything cannot exceed 32kgs then you can only use 32kgs).

Edited by nick20045

If I have helped you or made you laugh by some witty remark and brightened your day................ the scales to click are over to your left hand side. :D:D

Link to post
Share on other sites

  • 1 month later...

Hi there,

 

I have been needing to contact Easyjet for a few weeks now to obtain an insurance letter for my travel insurance company, after I was forced to spend a night in a hotel as I couldn't complete my journey home due to my Geneva-Bristol plane being very late on the 8th January in those extreme weather conditions we had.

 

I went to the contact bit on the website and got as far as "I wish to obtain an insurance letter", but I want it sent to a different address from the one that was used when the flight was paid for; and to do this they explicitly tell you to phone them...but they don't give you a number!

 

I have tried 01582 700036 numerous times. It does not work. It rings and rings and rings for all eternity, and no-one answers.

 

I've tried the 0871 number and I waited on hold for an hour before giving up as I have a life to lead. Is this the norm or was I just unlucky and should try again?

 

Just wondering if anyone has found a new number that gets answered? Thanks.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...