Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)

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  1. #1
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    Default Easyjet - Contact phone number (NON 0870)

    I know there have been quite a few threads in this forum regarding Easyjet customer servicesicon and the fact that the only number available to customers is an 0870 number.

    There was an article in The Guardian yesterday and it gave out this number 01582 525422 so if anyone is still trying to contact them via telephone you could give this a try.

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  2. #2
    Basic Account Holder Little People Novitiate



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    Default Re: Easyjet - Contact phone number (NON 0870)

    Here's a phone number for Easyjet that only costs 10p per minute (at least at the moment): 0871 244 2366


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    Default Re: Easyjet - Contact phone number (NON 0870)

    Quote Originally Posted by Little People View Post
    Here's a phone number for Easyjet that only costs 10p per minute (at least at the moment): 0871 244 2366
    I think you're missing the point.

    Welcome to the forums by the way


  4. #4
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    Wink Re: Easyjet - Contact phone number (NON 0870)


  5. #5
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    Default Re: Easyjet - Contact phone number (NON 0870)

    Thanks for the phone no listed above; I had huge hassle from staff on the ground on return to Brsitol airporticon when I found my suitcase had been damaged in transit (Easyjet flighticon). The handling agent on site was unhelpful to the point of rudeness, insisting that the only course of action for me was to 'claim from my own insurers' - I was equally insistent that he filled a form in anyway (which it transpired he then did not log into their system, but at least it meant I had a top copy, and so had a claim number to refer to). When I then rang Easyjet they were a) apologetic and b) fine about issuing replacement, which was all I wanted. I then rang the handling agents who arranged pick-up of my wrecked suitcase, and, in less than a week, had delivered a replacement one.

    An added bonus was that the rude bloke at Bristol got it in the neck for his poor handling of the incident.


  6. #6
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    Default Re: Easyjet - Contact phone number (NON 0870)

    If you are a BT customer 0870 numbers are free if dialling within your call plan

    PF


  7. #7
    Basic Account Holder kpw2001 Novitiate



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    Default Re: Easyjet - Contact phone number (NON 0870)

    I was just on the phone with EasyJet after a long attempt to reach someone in customer service. The message kept telling me "lines are temporarily busy, please try again." So I went on-line where I found this post. The 01 number posted on Sept. 2006 is no longer in service.

    I tried to call the 0905 number (busy), then the 0871 which tells you to call the 0905 for booking and changes. What a [problem]!

    Thanks to someone who recommended calling the EasyJet baggage claim at Gatwick where the agent will transfer you to customer service. When I called, the agent actually gave me a working non-08 number.

    I called 01582700036, was on hold for a bit, but got an agent for FREE!!

    In the end, I still lost money on the flighticon. I won't plan to fly EasyJet anymore. Terrible customer service. I was told that I am the first person to have difficulty getting through to customer service...I find that hard to believe.


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    Default Re: Easyjet - Contact phone number (NON 0870)

    Quote Originally Posted by Little People View Post
    Here's a phone number for Easyjet that only costs 10p per minute (at least at the moment): 0871 244 2366
    1. & if you say "help" which is not an option given you will skip all the rest of the messeges & be put through to a real person....believe it or not!!!



  10. #10
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    Default Re: Easyjet - Contact phone number 0871 244 2377.

    Just used this number 0871 244 2377, 10p per min. They picked up straight away and changed my mistake on the booking for free. I think they have upped their game due to the resent bad press.


  11. #11
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    Default Re: Easyjet - Contact phone number (NON 0870)

    Just called the 015827000361 easyjet number for free from home phone and call was answered straight away. Thanks for that KPW2001!


  12. #12
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    Talking Re: Easyjet - Contact phone number (NON 0870)

    Just used this number 0871 244 2366 10p per min, said "help" straight away and got put through to a human customer servicesicon. They changed a name mistake for me for free, that had been booked 6 months ago no questions asked. It took no longer than 5 mins. I'll gladly pay 50p rather than the 154 that the website wanted to charge me!


  13. #13
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    Smile Re: Easyjet - Contact phone number (NON 0870)

    Nothing new but just adding to the sum of human knowledge. I hope it helps.

    I have just joined this forum and am very pleased that I did so. I have tried all the non 0870 numbers that have been given (from 0445 this morning until about an hour ago). Didn't get through on any of them, in fact 01582 525422 rang on several occasions and then clicked followed by a BT message: ' The other party has disconnected'.

    I had a simple query about what baggage is allowed but once started I couldn't stop until I had a reasonable answer.

    I did try 01582 525330 and was answered by the receptionist at Easyjet headquarters in Luton. She declined to connect me to anybody who might be able to answer my query and just referred me to 0871 244 2366.

    Possibly a few more calls to 01582 525330, would encourage Easyjet to take a more customer friendly policy.

    In the end I called 0871 244 2366 (at 10p per minute as already advised by other forum members). I said 'Help' after the first automated option had been given and was answered almost immediately by a very pleasant lady called Dorothy. I posed my question and she politely asked if I minded being left on hold so she could check the answer to my question with her supervisor.

    Total time 7 minutes (costing 70p). However I got the answer to my question in the end.

    Sorry to have banged on a bit but the more information the better. We're all in this together. I have made a donationicon. Not much maybe but every little helps.

    disaster

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  14. #14
    Gold Account Holder supasnooper Authoritative supasnooper Authoritative supasnooper Authoritative supasnooper Authoritative supasnooper Authoritative supasnooper Authoritative supasnooper Authoritative supasnooper Authoritative supasnooper Authoritative supasnooper Authoritative supasnooper Authoritative supasnooper's Avatar



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    Default Re: Easyjet - Contact phone number (NON 0870)

    I'm sure the donationicon will be well received....but also a big thanks for taking the time to post your endeavours .



    Help us to keep on helping.
    Please consider making a donation, however small, if you have benefited from advice on the forums.
    This site is run solely on donations.

    You can make a donation HERE. Thank you.

    Any advice & opinions given by supasnooper are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability.
    Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.
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  15. #15
    Basic Account Holder Prinzess Novitiate



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    Default Re: Easyjet - Contact phone number (NON 0870)

    I'm trying to contact easyjet since this morning on both 087 and 01 numbers. Nobody picked up. I just have 1 question: is there anything to do if i want to travel with my bicycle? Should i wrap or pack it? I can't fold it anyway...
    Thanks for who van help find out

    Sarah


  16. #16
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    Default Re: Easyjet - Contact phone number (NON 0870)

    Sorry Sarah

    I can't help I just tried all the numbers given in previous posts.

    Contrary

    Quote Originally Posted by Prinzess View Post
    I'm trying to contact easyjet since this morning on both 087 and 01 numbers. Nobody picked up. I just have 1 question: is there anything to do if i want to travel with my bicycle? Should i wrap or pack it? I can't fold it anyway...
    Thanks for who van help find out

    Sarah



  17. #17
    Basic Account Holder Prinzess Novitiate



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    Default Re: Easyjet - Contact phone number (NON 0870)

    Thanks Contrary!

    Sarah


  18. #18
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    Default Re: Easyjet - Contact phone number (NON 0870)

    Has anyone ever got one of their fares at 2 from London to an airporticon they advertise at the airport that you can get it on line but no matter I have tried many to book it in advance to no avail and I have come to the conclusion that there is no such fare that they are advertising at airports there is no such fare for 2 to and from airports.:-|


  19. #19
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    Default Re: Easyjet - Contact phone number (NON 0870)

    Hi Sarah

    Just to save you looking thorugh all the posts, here is the relevant part of my original post:

    'In the end I called 0871 244 2366 (at 10p per minute as already advised by other forum members). I said 'Help' after the first automated option had been given and was answered almost immediately by a very pleasant lady called Dorothy. I posed my question and she politely asked if I minded being left on hold so she could check the answer to my question with her supervisor.

    Total time 7 minutes (costing 70p). However I got the answer to my question in the end.'

    Contrary


    Quote Originally Posted by Prinzess View Post
    Thanks Contrary!

    Sarah



  20. #20
    Basic Account Holder Prinzess Novitiate



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    Default Re: Easyjet - Contact phone number (NON 0870)

    I have tried, whether it's busy or nobody picked up.
    Anyway thanks! really nice of you

    Sarah



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