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    • Hmm yes I see your point about proof of postage but nonetheless... "A Notice to Keeper can be served by ordinary post and the Protection of Freedoms Act requires that the Notice, to be valid,  must be delivered either (Where a notice to driver (parking ticket) has been served) Not earlier than 28 days after, nor more than 56 days after, the service of that notice to driver; or (Where no notice to driver has been served (e.g ANPR is used)) Not later than 14 days after the vehicle was parked A notice sent by post is to be presumed, unless the contrary is proved, to have been delivered on the second working day after the day on which it is posted; and for this purpose “working day” means any day other than a Saturday, Sunday or a public holiday in England and Wales." My question there is really what might constitute proof? Since you say the issue of delivery is a common one I suppose that no satisfactory answer has been established or you would probably have told me.
    • I would stand your ground and go for the interest. Even if the interest is not awarded you will get the judgement and the worst that might happen is that you won't get your claim fee.  However, it is almost inevitable that you will get the interest.  It is correct that it is at the discretion of the judge but the discretion is almost always exercised in favour of the claimant in these cases.  I think you should stand your ground and don't give even the slightest penny away Another judgement against them on this issue would be very bad for them and they would be really stupid to risk it but if they did, it would cost them far more than the interest they are trying to save which they will most likely have to pay anyway
    • Yep, true to form, they are happy to just save a couple of quid... They invariably lose in court, so to them, that's a win. 😅
    • Your concern regarding the 14 days delivery is a common one. Not been on the forum that long, but I don't think the following thought has ever been challenged. My view is that they should have proof of when it was posted, not when they "issued", or printed it. Of course, they would never show any proof of postage, unless it went to court. Private parking companies are simply after money, and will just keep sending ever more threatening letters to intimidate you into paying up. It's not been mentioned yet, but DO NOT APPEAL! You could inadvertently give up useful legal protection and they will refuse any appeal, because they're just after the cash...  
    • The sign says "Parking conditions apply 24/7". Mind you, that's after a huge wall of text. The whole thing is massively confusing.  Goodness knows what you're meant to do if you spend only a fiver in Iceland or you stay a few minutes over the hour there.
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RBS charge for their statements


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Fortunately for me, I have kept every single bank statement for my RBS account since I opened it in 2003. So when it came to investigating my charges I didn't have to look further than my file.

 

I then sent RBS a letter with my claim and they replied saying that they would need to order the statements to investigate further. I have just seen today that they have charged me £5 for historic statements. Is this allowed? I did not order those statements and it's not my problem that they don't have records of my statements to hand...so why should I have to pay for it?

RBS Uxbridge - Claim £317: acknowledged 20.04.06 settled in full out of court 28.4.06

RBS Kensington - Claim £532: acknowledged 24.04.06 settled in full out of court 11.05.06

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You shouldn't, in my humble opinion.

 

THEY wanted the statements, not you. You didn't request anything. Besides, surely they are charging you for information they already have!

 

Add the £5 to your claim.

I only mouth my opinion, please look elsewhere for sensible advice! :)

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...and write a snotty letter telling them that they can't 'sell' you something you haven't requested.

 

Tell them that by taking money from your account in this way is tantamount to theft, and while you have come to not expect anything less from them, that unless the amount is put straight back into the account you will report them for theft.

 

It's time to get tough back with these overbearing bullies.

 

They are, after all, just a bank.

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It sounds like the staff or managers just being lazy or not knowing the rules.

 

Branches can only see the last years worth of transactions on screen, any further back we have to order historic statements which can take up to 2 weeks to be produced and sent out. This should be logged on our concerns (complaints!) system and sent to the relevant department to investigate.

(Yes I work for a bank but am here to help! Please be nice to me! :))

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  • 12 years later...

This topic was closed on 03/07/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

RBS Uxbridge - Claim £317: acknowledged 20.04.06 settled in full out of court 28.4.06

RBS Kensington - Claim £532: acknowledged 24.04.06 settled in full out of court 11.05.06

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