Jump to content


  • Tweets

  • Posts

    • OK, thanks, I won't wait for them. On a side note, some of the posts on here are a bit frustrating, I read through five pages or so of someone going through the court process rooting for them as I'm reading, then nothing, not heard of again. Left here wondering what the outcome was, lol!
    • Hello Caggers,   I've been trying for years to get an old EE account wiped off my credit file. It was opened in 2013 and almost immediately defaulted but was shown as "Payment Arrangement" ever since. I contacted EE by telephone in 2022 and was advised it had not been wiped because there was still £69 owing, I paid it and thought it would correct once the CRA's updated their reporting cycle. However, it has still not been removed. I made a formal complaint on 27/03/2024 and have had contact with the executive team who advised that  "EE account ......... has now been deleted from the Credit File as it failed to close as it was reporting the payment arrangement set up despite, as advised this failing which should have resulted in a further default showing.  Please be advised the deletions we have completed take 24 hours to update if a paid service is used to view the Credit File. If the customer uses one of the free services to view the Credit File, the recordings update in 24 hours but the changes can take up to 30 days to be visible on a new copy of the Credit File. I have requested compensation and been advised by EE that another team are looking into this. That was almost 2 weeks ago and there has been no contact since, despite me chasing it. I do not want to go to court and would rather settle this amicably. However,I have been advised that I might have a claim for aggravated damages due to the length of time the incorrect reporting has been on my file and the fact that I told EE about this issue and paid the demanded outstanding amount of £69 almost 18 months ago. Should I just wait for EE to reply or should I start building my case against them? Is their statement admissible as evidence of their blame or do I need to dig a bit more? I made a DSAR which was initially rejected as having no data found yet. I trawled my e-mails from 2013 and found the account number and mobile number, I'm now awaiting the result of my 2nd attempt at DSAR. I have very little in the way of proof of actual loss except a mortgage refusal e-mail from HBOS in 2015. I have also had high interest loans and credit over the last 10 years but again cannot directly attribute this to this one specific error. There were other items on my credit file that could also have contributed to a low credit score too and I'm not out to cash in on anything. I want to make sure I don't end up shooting myself in the foot for any obvious reason and would appreciate any help from anyone who has had similar experience with breaches of DPA.
    • Noted. Keep an eye on the other threads here including the update a few hours back by Rob Carr.
    • dont need statements. nor std info sheets. EVERTHING else  dx
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4658 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I had an accident in April and though nothing of processing my claim as the third party admitted liability.

 

However after much debate my insurance company announced that my policy was invalid as I had failed to declare a non fault clam from 3 years ago. I checked my insurance policy and noted it was not on there however it was the previou year. Same broker same insurance company. When I renewed I just let my policy run. I understand it was my responsibility to check but I feel very let down.

 

Admittedly I did have a 3 points penalty after my renewal which I hadn't informed them of. I did't really think about it.

 

They subsequenty refused to process my claim and worse still they cancelled my polcy.

 

I don't have a problem with the claim as I am dealing directly with her insurance company but I am haing a nightmare trying to get insurance for my new car. Most companies will not touch me as soon as I tick the box saying cancelled policy and the only company I can get is quoting over £1000 up from £200. I have 5 years no claims bonus and buying a modest car.

 

This seems really harsh considering it is a honest mistake andwas not done in any way to defraud anyone.

 

Does anyone know ho best I can go about getting decent priced car insurance

Link to post
Share on other sites

So what has the broker done to help you when the Insurers threatened cancellation ? They are acting as your agent, so should have assisted you.

 

Insurers can cancel a policy providing they give 7 days notice of this. They should really only do so, if the items of non disclosure were deliberately witheld and it would have affected their decision to continue Insurance. Often Insurers will agree to continue cover, subject to a backdated additional premium being paid from the last renewal date.

 

If they have just cancelled midterm providing 7 days notice, this is not something the FOS will look at in my opinion. You could give them a call to check.

 

In my opinion you should have kicked up a massive fuss with the broker and Insurers when they threatened the cancellation. You can still do this to see if they are willing to change their mind. I am not sure you have been treated fairly and you should tell the brokers and the Insurers that wish to make a complaint about they way you have been treated.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

but in their eyes I had deceited them in obtaining my 2010-11 policy

 

Howeve my broker did indcate they would have not allowed me to renew as I had my wie (provisional driver) on the policy and this was something they no longer wished to do. Therefore a good " excuse " to terminate my policy.

 

Surely they would have known the knock on effects of the cancellation.

Link to post
Share on other sites

So what has the broker done to help you when the Insurers threatened cancellation ? They are acting as your agent, so should have assisted you.

 

Insurers can cancel a policy providing they give 7 days notice of this. They should really only do so, if the items of non disclosure were deliberately witheld and it would have affected their decision to continue Insurance. Often Insurers will agree to continue cover, subject to a backdated additional premium being paid from the last renewal date.

 

If they have just cancelled midterm providing 7 days notice, this is not something the FOS will look at in my opinion. You could give them a call to check.

 

In my opinion you should have kicked up a massive fuss with the broker and Insurers when they threatened the cancellation. You can still do this to see if they are willing to change their mind. I am not sure you have been treated fairly and you should tell the brokers and the Insurers that wish to make a complaint about they way you have been treated.

 

Thanks I wll give the brokers a call in the morning.

 

Te insurers or underwriters were never availableto talk when I called and never returned calls

 

I probably didn't pursue it as vigorously as I should as I did feel guilty about not disclosing the 3 points but now feel the punishment far exceeds the "crime"

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...