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Demonsterfying Bank Branch Staff- The Positive Side
I have read many threads in which I have heard people say that they think their branch staff are nice and friendly, so I thought I would try and start a thread that people could post with (any) positive things that you can say about your local branch or the branch you use regularly. This is not a thread that I am looking for any argument or fight aboutlegality of bank charges. This is just something for people to post positive things on about branch staff they deal with face to face.
I have to say that I post this with hope that people will say positive things and hope that it doesn't start a negative one, I'm sure if you want to start one on here you can and it may get many more posts than this one and please can we try not to use the positive sarcasm of "x bank pay up quickly" or "paid for my x, y or z"
If you want to argue or you have no positive thoughts to say the please feel free to start a thread on how you hate/dislike Bank staff or simply not post at all on this particular thread.
Thanks everyone and I sincerely hope that this doesn't start an argument because it does not help anyone. I will only post once.
For what its worth I don't think that Bank Workers are monsters.
Re: Demonsterfying Bank Branch Staff- We are nice people
Hi nwsm!
To be fair, most of you are great people, caught up in a see of red tape and rhetoric that monetary institutes have always wallowed in.
I think that the customer service "tag" employed by many companies, not only banks, is just a veiled attempt to mask tighter budgets and to appease shareholders/the boardroom. Perception is EVERYTHING, right?
-------------------------------------------------------------- HSBC
Settled in FULL on 8/8/06 - £3619.53 CAPITAL ONE
Settled in Full on 6/9/06 - £84.76 ABBEY NATIONAL (Old N&P Mortgage) Settled In Full on 2/3/07 - £307.13 SPML *Court Case Withdrawn - family illness* MORTGAGES PLC *Court Case Withdrawn - family illness*
Re: Demonsterfying Bank Branch Staff- We are nice people
The staff at my local HSBC are fantastic. They try to help as much as possible, but often find their hands are tied.
A lot of banks are now merely "outlets" with few if any powers.
Be NICE to staff, but the institutions are a different matter, as my username suggests!
GE capital (5 accounts) WON link HERE
Lloyds bank account WON second claim starting! link HERE
Budget insurance cough up WON linkHERE
Principles WON link HERE
A&L (Mrs Crusher's account) claim link HERE
Barclays claim link HERE
Re: Demonsterfying Bank Branch Staff- We are nice people
I did say I would post once but hey, in my opinion, some of the nicest things people say is Thank you and say that they have had an issue in that past and that you have been the only one who has taken the time to deal with it.
Let's just keep this positive.
Re: Demonsterfying Bank Branch Staff- We are nice people
ok, ok, ok. The counterstaff at Abbey have always been, polite & helpful & i can't say a word against them.
Fancy starting a thread for the poor staff at the tax credit office anyone......
Re: Demonsterfying Bank Branch Staff- The Positive Side
I bank with Nationwide. In every branch I have visited, both small local and large City Centre, I have found the staff to be excellent. They seem to value their customers more as they are a mutual not a PLC.
I used to bank with HSBC and got 0.1% interest and terrible call centre service (India ?) As a PLC, I was just their money making machine. In the end I reclaimed my charges and moved accounts earlier this year.
I have had the Nationwide account for over 4 years and now my salary gets paid in there I get about 3.8% net interest plus an Internet account payinig similar. I wish I did it years ago. They did all my transfer and there were no problems.
I look at the HSBC forums and think.. "Have Successfully Beaten Charges (HSBC)."
I am honestly surprised at how many Nationwide complaints there are because I find them totally different to HSBC.
little village in wales no point putting it here no-one would have heard of it
Posts
1,476
Re: Demonsterfying Bank Branch Staff- The Positive Side
I think the staff in my local HSBC have been more than helpful in the past!
So is there somewhere where we can say about the not so good staff then?
Woolwich you know who you are!!!!
Allyxia
KEEP FIGHTING FOR YOUR MONEY - EVEN WHEN IT GETS TOUGH
The Banks are somewhere which lends you an umberella when it is sunny, and takes it away when it rains
HSBC £1200 - Settled in Full Cap 1 2 X £100 - Settled in Full Nationwide £1641 - Settled in Full inc Default and CCJ Removed by Court Order NatWest £2215.60- Settled in Full and Removed Default Natice Woolwich £3690 - Settled in Full
Re: Demonsterfying Bank Branch Staff- The Positive Side
After all the cheek and contempt i received from the multitude that work in the BOS, I opened a parachute with the Woolwich. Small branch with about 3 tellers in all. The 3 of them are v nice (lol) and have went out of their way to help. What a difference.
Took my jacket off when i went into BOS, :o put it back on and buttoned it up when i went into the Woolwich. (had my CAG t shirt on. "I took my bank to court to reclaim my penalty charges" on the back "and they paid for this t-shirt").
It was such a giggle.
Sorry to disagree with you alyxsavage, but then again i've been a v good girl with my woolwich account, and v bad girl with the BOS.
Re: Demonsterfying Bank Branch Staff- The Positive Side
I've always found the counter staff at my local Natwest and Barclays v.helpful. We should remember that these poor guys and gals are doin their best...we should always be nice to them, after all they are just trying to earn a wage like the rest of us. Its not their fault they say some of the things they do...they are being told what to do by the powers up high and risk being fired if they speak out...
NatWest: **£466.28 Settled In Full 21/08/06** Halifax: **Full settlement of £107.52 offerd and accepted 25/10/06** GE Money: **£48 settled In Full 19/09/06** Barclays Bank: **Full settlement of £90 offered and accepted on 24/10/06** Alliance & Leicester: **£170 Refunded In Full 17/09/07 (Charges due to bank error but still had to fight them for almost 3 weeks to get back)**
"Thin-de le'hasuan 'aloun'myin-del bpi-de gka-de hasou-de paya" "Learn the gifts of all sights, or finish in the dance of the fallen gods."
Re: Demonsterfying Bank Branch Staff- The Positive Side
Well, all my HSBC counter staff in the 3 branches I use most often are extrmely helpful, friendly and kind. I have no problem at all discussing matters with them, in the past when we've needed help they're been very sympathetic. it's when things get passed out of branch that the trouble starts.
The people I have the biggest problem with are those arrogant, ignorant bastards in India. I point blankly refuse to discuss my financial affairs with someone who doesn't know anything about the way of life in this country.
Mr & Mrs Bigboy
14/09/06 - Prelim letter sent
15/09/06 - Prelim letters received in Leeds & Canary Wharf (our branch)
29/09/06- LBA Sent
02/10/06 - LBA's received in Leeds & Canary Wharf (our branch)
13/10/06 - Received part offer - rejected
16/10/06 - MCOL issued
Re: Demonsterfying Bank Branch Staff- The Positive Side
What is the point of this thread?
BIRMINGHAM MIDSHIRES 1/09/06 SETTLED IN FULL HALIFAX 7/09/06 SETTLED IN FULL CAPITAL ONE 5/10/06 SETTLED IN FULL NatWest 7/09/06 SETTLED IN FULL ULSTER BANK
8/8/06 S.A.R - (Subject Access Request) sent
28/09/06 Prelim sent
18/09/07 Claim filed at court
Re: Demonsterfying Bank Branch Staff- The Positive Side
lady in the Natwest was great today, even advising me on the children's act regarding bullying of my daughter and cancelling my advantage blue on my new step account.
Smile were great recently, I have got my charges back and they have increased my overdraft without me actually asking and kept it interest free for another year at least.
Barclaycard Student credit card £400 partial refund received, S.A.R - Open & Direct Finance- extortionate, cca to Rockwell debt collection they ran away, now with Bryan Carter, no cca 17/03/08 sent back to Open Pugsley v Littlwoods, have not received the signed credit agreement only quoting reg of 1983
Pugsley v Fashion World JD williams, 17/03 2008 Debt Managers returning file to JD williams as they could not supply the credit agreement Capital one MCOL Settled in full Smile lba settled in full advice is given informally and without liability and without prejudice.
Re: Demonsterfying Bank Branch Staff- The Positive Side
Each bank i go into (whether mine oc clients) are lovely. They are after all workiers like us and have bad days, however i have rarely seen a member of staff being rude etc. Like all memebers of staff they work for a living...its the bosses that are rude arrogant etc. Cos they get more money for less hours they think theya re above reprimand. Little story friend owns med size company and went in for review. Met with new bank manager Bout 24 spotty and arrogant. Never offered coffee, no manners and went on to tell friend how to run his business more efficiently. What friend didnt tell him was he had cheque to be paid in which covered all OD, and enough for 12 months wages (due to major client paying what was owed). He then asked for Free Banking and was practically told to s** off. So he proceeded to tell manager what his plans were to pay cheque in (showed him). Manager fell over himself to keep account, offered free banking (as opposition is offering it presently) and even made the coffee. Money went in cleared and was then withdrawn to go to new bank. Letter sent to area manager of bank with regards to his staffs attitude and the consequences. He has since got back his fees paid over last 6 yrs of running business account and has free banking....dont you love the power of money lol. Oh and the spotty school leaver last seen signing on!!
All advice is given purely from personal experiences . If you are in doubt you should always seek legal / financial advice .
If i have helped in any way please let me know via personal message, IM in aol or clicking on my scales go on you know you want to really!!
Halifax Claim Data Protection Act: 20/06/06, LBA: 11/07/06, N1: 7/8/06, Paid in full 25/8/06
Swift Claim Data Protection Act: 5/8/06, Request for Payment 19/8/06, LBA 4/9/06 Sod off response with paltry offer (accepted as part payment) 22/09/06 N1 filed 25/09/06, deemed served 11/10/06 No part payment recieved to date
GMAC Claim Data Protection Act 21/08/06 Request for Payment 11/09/06 LBA 25/09/06 N1 Filed 11/10/06, deemed served 19/10/06
Re: Demonsterfying Bank Branch Staff- The Positive Side
Generally, I find most front line bank staff quite friendly and helpful (You get the odd one having a bad day) My main bank is the Halifax who's staff I feel sorry for. Head office bring in rules such as no counter withdrawells for under £300 and expect thier staff to take the flack. I think it's time to put these head office needle dicks into the line of fire. I think it might make them appreciate thier staff more.
Please Click The Scales if I have been of help to you.
Kensington Mortgages withdrawn. no costs
NatWest Settled in full
Abbey Court Settled in Full
Capital 1 settled in full
Halifax settled in full
Re: Demonsterfying Bank Branch Staff- The Positive Side
Originally Posted by natweststaffmember
Read my first post on the thread and then you will find out rather than asking a question already answered. sorry to interrupt the positive vibes
Post started on the 15th September. 387 view, 17 replies.
Point made.
BIRMINGHAM MIDSHIRES 1/09/06 SETTLED IN FULL HALIFAX 7/09/06 SETTLED IN FULL CAPITAL ONE 5/10/06 SETTLED IN FULL NatWest 7/09/06 SETTLED IN FULL ULSTER BANK
8/8/06 S.A.R - (Subject Access Request) sent
28/09/06 Prelim sent
18/09/07 Claim filed at court
Re: Demonsterfying Bank Branch Staff- The Positive Side
Andrew this thread has been more popular than the one about whether the standard things in letters have been "normal" so that is fairly positive from my perspective. By having to restrain myself I am not helping this site because this thread is about postive things and I am disappointed that we have to descend into this. I will ask this thread to be closed if you feel that we cannot be positive but if you wish it to happen I am happy to PM a Mod and closee it down. If you want to post on the negative side then I have a thread for that as well which i have yet to see your post. Please be positive because both myself and yourself will waste time on replying to each other rather than helping others.
Demonsterfying Bank Branch Staff- The Positive Side
Reply With Quote
Re: Demonsterfying Bank Branch Staff- The Positive Side
is given purely from personal experiences 
. If you are in doubt you should always seek legal / financial advice
.
Originally Posted by natweststaffmember
