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    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
    • Massive issues from Scottish Power I wonder if someone could advise next steps. Tennant moved out I changed the electric into my name I was out the country at the time so I hadn't been to the flat. During sign up process they tried to hijack my gas supply as well which I made it clear I didn't want duel fuel from them but they still went ahead with it. Phoned them up again. a few days later telling them to make sure they stopped it but they said too late ? had to get my current supplier to cancel it. Paid £50 online to ensure there was money covering standing charges etc eventually got to the flat no power. Phoned Scottish Power 40 minutes to get through they state I have a pay as you go meter and that they had set me up on a credit account so they need to send an engineer out which they will pass my details onto. Phone called from engineer asking questions , found out the float is vacant so not an emergency so I have to speak to Scottish Power again. Spoke with the original person from Scottish Power who admitted a mistake (I had told her it was vacant) and now states that it will take 4 weeks to get an appointment but if I want to raise a complaint they will contact me in 48 hours and it will be looked at quicker. Raised a complaint , complaints emailed me within 24 hours to say it will take 7 days till he speaks with me. All I want is power in the property would I be better switching over to EON who supply the gas surely they could sort it out quicker? One thing is for sure I will never bother with Scottish Power ever again.    
    • Hi. Please don't follow McD's advice to contact Met to appeal. They won't listen and you could end up giving them helpful information. HB
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What to do with MBNA PPI claim?


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Hi

I've reached the point with my claim against MBNA for mis-sold PPI (self-employed) that I must make a decision on what course the claim should now go.

 

I have 2 credit card accounts with MBNA that had PPI and the total I just checked is now up to approx £17k including interest they have charged me.

 

They put the claim on hold pending the judicial review, but I haven't heard from them since 2nd March 2011 where they told me they wouldn't deal with the claim until after the judicial review.

 

I've written to them about 6 times since March 2nd this year and not had a single reply. All letters sent recorded delivery, so I know they were signed for.

 

Looks like I have 2 options and wondered what people thought I would be best doing :-

 

1. Log the complaint with the FOS and let them deal with MBNA, but this will obviously take a very very long time now

2. Go to court, which I believe to be daunting as it's over £5k and much more of a formal affair than if it was a claim under £5k (maybe i'm wrong?)

 

Any advice appreciated.

 

Should I phone them and ask them when they intend to reply?.....i'm reluctant to discuss the case with MBNA over the phone as i don't trust them.

 

Thanks

 

Citybloke

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Look at sections 140A and 140B of the CCA - these were inserted into the 1974CCA by the 2006CCA and came into force in 2008 retrospectively.

 

From my understanding of it and current use of this with A&L / MBNA you don't need to start a claim against MBNA you simply make an Application to the Court for a ruling that they have not treated you fairly using section 140A and then under 140B the Judge can make an order against them for repayment of charges, interest etc. It must be done in the County Court and Notice Applications can be as quick as 3 or 4 weeks. I think if you were suffering hardship you could ask the Listings Clerk for an early hearing date. Under the explanatory notes to these sections it makes it clear that the onus is on the creditor (MBNA) to demonstrate to the court that they have treated you fairly. Refusing to respond to letters or to resolve a genuine complaint of mis-selling PPI for months is not treating you fairly.

 

I will post a more detailed overview next week when I know the outcome of mine.

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Cheers for the info Turtlesnapper...will look out for how you get on.

 

Citybloke

 

 

Look at sections 140A and 140B of the CCA - these were inserted into the 1974CCA by the 2006CCA and came into force in 2008 retrospectively.

 

From my understanding of it and current use of this with A&L / MBNA you don't need to start a claim against MBNA you simply make an Application to the Court for a ruling that they have not treated you fairly using section 140A and then under 140B the Judge can make an order against them for repayment of charges, interest etc. It must be done in the County Court and Notice Applications can be as quick as 3 or 4 weeks. I think if you were suffering hardship you could ask the Listings Clerk for an early hearing date. Under the explanatory notes to these sections it makes it clear that the onus is on the creditor (MBNA) to demonstrate to the court that they have treated you fairly. Refusing to respond to letters or to resolve a genuine complaint of mis-selling PPI for months is not treating you fairly.

 

I will post a more detailed overview next week when I know the outcome of mine.

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  • 3 weeks later...

OK I called MBNA a couple of weeks ago and they confirmed my PPI claim had still not been looked at, but they would send me an update in 10 working days. Their time is up as 10 working days have passed.

 

I started the claim beginning of this year and i haven't heard anything since 2nd March this year, despite sending 6 letters by recorded delivery.

 

The total claim is about £17k and I just don't know what to do as they simply won't communicate with me, so i don't have their final response yet.

 

Anyone got any suggestions for my scenario?

 

Cheers

 

Citybloke

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Hi Citybloke

 

While waiting for turtlesnapper's update, why not give the fos an informal call, tell them of your problem and see if they can give you any advice as far as they see things. If MBNA are simply not communicating with you then I think you are perfectly entitled to fos having a look at it.

 

As you say, £17k is well outside small claims procedure

 

ims

 

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Called the FOS today and they said I had waited long enough and as MBNA had not replied to any of my letters, the FOS will take on my case. The guy on the phone at the FOS took all my details and game me my reference and is posting out the form to complete etc...

 

So i'm on the FOS system now with a reference number!

 

MBNA were clearly not taking any notice of me, so now I feel better handing over to the FOS.

 

I'm sure it will be a very long wait now, but at least it will be dealt with.

 

Cheers

 

Citybloke

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Quick question...i'm struggling to make my monthly payments to MBNA and they are putting the pressure on due to arrears....what should i do in this case?..........they have my PPI complaint sinnce Jan this year and the amount i'm claiming back far exceeds the balance on my account.

 

Just wondered if I could get them to put payments on hold until they give their final response on my PPI claim.

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Hi

 

As your claim for ppi exceeds what you owe them I would just pay £1 per motnh until its resolved. By doing this you show that you are not trying to get out of the debt but due the account being in dispute and covered by your ppi claim you will make this reduced payment until the matter is resolved.

 

Regards

 

ims

 

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Cheers ims............will write to them

 

I think it's fair as they have broken the rules by not dealing with my case.

 

Hi

 

As your claim for ppi exceeds what you owe them I would just pay £1 per motnh until its resolved. By doing this you show that you are not trying to get out of the debt but due the account being in dispute and covered by your ppi claim you will make this reduced payment until the matter is resolved.

 

Regards

 

ims

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  • 2 months later...

Hi All

Update on my claim is that MBNA eventually responded not upholding my main PPI claim against them, so I'd passed my complaint to the FOS about a month ago from memory and they wrote to MBNA. Beginning of this week I had a letter from the FOS saying it could take up to a year to get assigned to a FOS adjudicator which wasn't greate.

This morning i've had another letter from the FOS saying that MBNA would like to settle my complaint as a gesture of goodwill. No figure is mentioned, but MBNA have agreed to settle the complaint based on the general approach the FOS takes when they decide that a consumer has been mis-sold PPI.

So i'm taking this to mean ALL PPI premiums returned + compound interest + 8% statutory interest - If this is the case, then great result!

What are you guys thoughts on this?

Cheers

Citybloke

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Hi

 

This is getting near a final result...excellent.

 

Before agreeing to anything you will want to see the figures. So many of these banks try and get you to sign agreement without telling you what the figures are.

 

Let them know that you want confirmation of the amount of the award and breakdown of how it is calculated before you are prepared to sign acceptance.

 

Regards

 

ims

 

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Hi Citybloke,

 

I've had a long drawn out saga with MBNA culminating in them upholding my complaint (also credit cards, also self-employed) but got lucky and I didn't end up at the FOS. When MBNA upheld they supplied a basic breakdown (totals only for premiums, interest and 8%). I had to push them for an actual breakdown of their calculations to double check it and fair play to them they'd reconstructed as the FOS would have done plus I later pushed for additional interest to take into account how long it took them to actual settle up after they'd upheld the complaint. Don't settle for anything less.

 

If you need to ring them at all to chase anything call 0800 08451409 to go straight through to the PPI department and avoid the whole world of pain that is their normal customer services department. If you're doing everything through the FOS then you can keep the complaint on-going if the amount MBNA offer doesn't look right and get the FOS to keep chasing MBNA if they seem to be taking an age to do anything - you can check with your case handler at the FOS about that to be sure.

 

And well done!!!!!

Score Card

 

For myself, family and friends......

 

WIN! MBNA - £8,000 CC PPI + 3 months interest for delayed refund

WIN! RBS - £1,400 CC PPI + 4 months interest added for delayed refund (via FOS)

WIN! RBS - £150 BC (via FOS)

WIN! Creation - £575 Store card PPI + 3 months interest for delayed refund

WIN! Creation - £120 BC

WIN! Ikano - £795 Store Card PPI

WIN! CapitalOne - £1700 CC PPI

WIN! CapitalOne - £110 BC

WIN! HSBC - £2,850 CC PPI

WIN! RBS/MINT - £1,900 - CC PPI

WIN! Halifax - BC - £102

WIN! Barclaycard - £130 BC

Awaiting offer HSBC - MPPI (via FOS)

Awaiting final response Barclaycard - CC PPI

Awaiting final response Morgan Stanley - CC PPI

SAR sent HSBC - CC PPI + Loan PPI

SAR sent GE Money - Store Card PPI - not holding out much hope as very old account

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