I have a loan with IF and I started off paying by DD as I was paid the same time the DD was due out. Then I had to cancel the DD because I had no funds to cover it as the payment was due on a different date to when I was being paid. I have been charged over the months £20 for late payment, even though I make monthly payments,and now I pay by debit card every 4 weeks on a friday. They keep telling me to set up my dd again, but I have to keep explaining that there is only a certain date that I can pay by dd, which is every 4 weeks on a friday, but they say they can't set it up for when I have the funds. I used to receive a statement every month showing my payments and current outstanding balance, but I can't remember the last time I received one!
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