Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
2nd letter before action sent on 5th September. Reply received on 7th September stating "a customer relations manager will investigate the points you have raised and you will receive a reply shortly, but certainly no later than 4 weeks."
Can I go ahead with my court claim after the 14 days passes, as that is what I stated I would do in my letter? Or do I have to comply with their 4 weeks?
Simple answer is....Stick to your timetable religiously! The banks always stick to theirs when taking money from us, so it works both ways. This way you stay in control
~ I'm a lover, not a fighter... well, most of the time ~
Exactly as Lucy says - YOU are dictating the play now, not them.
2 weeks is more than long enough for them to deal with this IF THEY WANTED TO.
Stick to YOUR timetable, and you WILL get your refund.
They insist on going around in the same circles, spouting the same scripts every time, but as soon as it comes down to having to explain themselves in front of a judge, in a courtroom they pay out. Why could that possible be I wonder...
Stick in there, your refund will follow I assure you.
** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **
I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"
The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim
BOS - in the process of
sent on 5th September. Reply received on 7th September stating "a customer relations manager will investigate the points you have raised and you will receive a reply shortly, but certainly no later than 4 weeks."
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This way you stay in control 
I'm a lover, not a fighter... well, most of the time 
~
