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    • Please please help we were miss sold full fibre by EE July 22  Install couldn’t go ahead no equipment sent and no. Survey it was hell  foind out no full fibre in road so we had to go back to cooper no choice we involved. Ceo and they put in a man from customer resolution s  he was vile he told me I had to go to engineers  something very odd about the ex resolution s in bt basically they took my drive up said they Would put ducting in ready for full fibre we have got £ 40 for a hours upon hours phones stress and more told to go to ombudsman  then bill was £35 we called twice told it was that price as they had treated us appalling two weeks later all sky package gets pulled we call again our bill goes to 165 the next two weeks was hell trying to get yo bottom why it’s off our package it was all on in the end I spent a day on the phone  341 mins was the call anyway I got to the bottom it was this resolution man coveting up the other issue another deadlock  to cover it all up  they hide data  ee did so couldn’t get the miss sell in writing I have now only from sept  Basically now we tried getting full fibre and they have found my drive had to be taken up again which has sunk .  The engineer has placed the wrong ducting again under my drive and need s to be taken to again apparently and the pipe sticks up middle of the drive near gate not behind look so odd it’s a big as a drain pipe open to water and it’s below touching the electrical cables to hot tub . I was sent a letter from the ex resolution to say I had stopped the work  I haven’t  it’s so sadistic she covering up for her mate in that team as the orginal install he didn’t check it had been done correctly  I took to Twitter and posted on open reach they ignored me then after 3 calls of two weeks they sent a engineer bt ignored me ceo emails blocked tag on Twitter unanswered then we get someone from twitter send a engineer he written report to say it’s dangerous since we have  had a  letter to say our problem can not be resolved  then a email to say sorry we are leaving and we can’t get into our account Bt will not talk to us ofcom tells us nothing they can do Citzens advice said go to the police  we can’t go back to virgin due so mass issue with them only option is sky  but point is they make out we have canceled we haven’t we have this mess on our drive dangeous work we are in hell  it’s like she covering up for this collegue it’s all very odd I am disabled and they like played mentaly with me open reach say bt resolved the issue no they have not  I recon they have terminated us making our we have  to hide it from mgt  Help it’s hell I don’t sleep we have 29 may we have tried  calling they just ignore me  at first they are so lovely as they say I am then they go to nnamager and say we can’t say anything to you end call  Scared police are rubbish I need help even typing is so painfull  Thankyou  anyone hello be so grateful     
    • There's a thread somewhere about someone sending the baillifs against Wizzair that is quite hilarious. I would love to see someone do the same to Ryanair. Question is, should you be the one to take that role. You are entitled to the £220, if your flight was from the UK. If it was TO the UK I suppose it is more of a grey area... though the airlines I know have been using £220 as standard. Not that surprising for Ryanair, the worst cheapskates in the universe, to go for the lower amount, and if you forward this to the CEO he will probably have a jolly good laugh and give his accountants a verbal bonus. After all he's the one who said and I paraphrase "F*** our customers, they'll fly with us again anyway". While we would all love to see Ryanair get wooped in court again, I have to join my fellow posters in thinking it's not worth the hassle for (hypothetically) £7 and not sure it will expedite the payment either. It's already an achievement that you got them to accept to pay.
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    • thank you you mean you got a notice of discontinuance? dx  
    • Thanks for your interest dx100. Didn’t reach a hearing. Although they filed court papers, they withdrew a few days beforehand, and admitted it was statute barred and I have it in writing that they say the matter is now closed. Once again, many thanks for all your help.
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Northampton County Court Claim form received - help please! **Claim dismissed**


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Hi folks, I wonder if you could help me with this. I received the Northampton county court claim form yesterday. Its Arrow Global using Drydens as solicitors. I havent had any communication with them at all and think that my last payment on this loan was at longest - July 2005 but definitely not any later than September 2005. So it looks like very soon it may be statute barred.

 

Could you help me with what to do next - I assume I reply to the court asking for the full 28days and then request the info from the claimant, hoping that they either have none, or it drags out past the statute.

 

Should I ask that its transferred to my local county court?

 

Could somebody take me through it step by step and point me towards the appropriate templates please?

 

Many thanks,

 

AngryApe

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Thank you DonkeyB. The particulars read... The claimants claim is for the sum ____________ being monies due from the defendant to the claimant under a regulated agreement between the defendant and FV-1 inc

(No ______________________) and assigned t the claimant on ____________, notice of which has been provided to the defendant.

 

The defendant has failed to make payment in accordance with the terms of the agreement and a default notice has been served pursuant to the consumer credit act 1974

 

And the claimant claims the sum of __________________

 

I left any amounts out in case of DCAs reading the forum.

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Im not sure who FV1 are - I imagine they are a DCA who bought a debt off a bank i used to use. I have been moving about a bit so wouldnt have all the information. I have had various letters from various companys saying I owe different amounts but have ignored everything up till now. I have only taken notice as its a court claim. Would a default notice be from the court or a DCA?

 

It was assigned last November according to the POC - I dont have copies of anything to do with it im afraid.

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Thank you so much for your help today DonkeyB, I have read the links you posted and feel a bit more informed. I have acknowledged the court online and have amended and will be posting by recorded delivery, the CPR request in a moment. In their POC they refer to a regulated agreement between myself and FV-1, as they are a DCA surely no agreement would exist between us if I have had no contact with them ever?

 

Many thanks,

 

AngryApe.

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Spot on. The agreement would have been with a bank, if it in fact existed. Do you know what the supposed original debt was for? Credit card? Loan? They say regulated, so it would probably not be a bank account.

 

The PoC is all you can respond to – if there was no agreement with FV-1, then that is a defence. But a long way to go yet.

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Thanks DonkeyB, I think it was for a loan with the bank - I am assuming that as the debt has changed hands more than once, there is a greater chance that the original agreement may have been misplaced.

 

As I have now responded to the court and sent the CPR request, does that mean I should forget about it almost being stature barred?

 

Many thanks,

 

AngryApe

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  • 2 weeks later...

Hello again folks - could I use your knowledge again? I sent the CPR 31.14 request by recorded delivery Friday before last and have not received any post from the claimant since. Could I ask what my next move will be regarding 1. The claimant, 2. the court?

 

Thanks in anticipation,

 

AngryApe.

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1. Re claimant. Send an urgent reminder by recorded post, stating that failure to comply with your valid CPR request will leave you no alternative but to ask the court to strike out the claim (unlikely, but make the threat anyway). Did you ask specifically for the NoA and the enforceable credit agreement in your CPR request?

 

2. If you acknowledged on line, you have a further 14 days to enter a defence. What date do you have to have your defence in by?

 

Did you ever receive an NoA from them in the first place? Did you receive a letter before action?

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Thanks for your reply DonkeyB, what is an NoA? I used the template form used a lot on this forum - what I asked in the letter was...

 

Please treat this letter as my request made under CPR 31.14 for the disclosure and the production of a verified and legible copy of the documents mentioned in your Particulars of Claim:

 

1 the agreement. You will appreciate that in an ordinary case and by reason of the provisions of CPR PD 16 para 7.3, where a claim is based upon a written agreement, a copy of the contract or documents constituting the agreement should be attached to or served with the particulars of claim and the original(s) should be available at the hearing. Further, that any general conditions incorporated in the contract should also be attached.

 

2 the assignment

3 the default notice

4 the termination notice

5 any other documents you intend to rely on in court

Is there anything else I should have asked for?

I acknowledged 10th June 2011 on the online system.

I had received many letters threatening court action but was advised on the DCA forum on here to ignore them.

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NoA = notice of assignment, as mentioned in your CPR request and their claim!

 

It’s important that you understand what you’re asking for. That’s why I posted the links to the explanatory threads.

 

Simply repeating templates without adapting them to your personal situation is dangerous, but you have been lucky in this instance.

 

Send the reminder, recorded, enclosing a copy of the original letter. Demand a response by return, or a statement to the effect that they do not have the documents in their possession.

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Sorry DonkeyB I did read your links but couldnt remember all of the terminology a week later. I shall put the letter together as you suggested and send it today via recorded delivery.

 

Many thanks for your time,

 

AngryApe

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Hi again. It is now the 23rd and I still have not received any post from the claimant after sending an urgent reminder and the original CPR 31.14 by recorded delivery. Could you please advise what my next move would be? Should I contact the court and inform them they have failed to pass details of the POC or do I launch my defence stating they have failed to contact me?

 

Many thanks,

 

AngryApe

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There’s nothing much else you can do except enter a defence based on having little or no understanding of the claim as it is so vague, with a request that the claim be struck out due to non-compliance with CPR. Alternatively, you can spend £40/£75 to apply to have the case struck out because the PoC is utter bow-larks.

 

When does your defence have to be in by? What was the date on the claim form? Add 32 days to the issue date.

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Thanks again DonkeyB for your continued help.

 

Issue date: 06/06/11

 

So I believe the last possible date for defence is 4pm 11/07/11 (according the the court helpdesk line).

 

Is there any special way of wording my defence - court "prose" or anything?

 

Many thanks,

 

AngryApe

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Let’s wait a little while to see if there is any response to CPR. Jon’s advice is spot on, but you could ask for a similar order at the AQ stage without any cost – however, the judge may not grant your order, and that’s a bit of a lottery.

 

Why not phone Drydens and ask where the CPR is? Record the call if you can, but do not enter into any conversation about the alleged debt or the case itself. Any such contact can be difficult to make, but it should not frighten you, and you are showing to the court you are trying to resolve the issue.

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