on the 29th July this year me and my wife were due to fly back from Forli airport in Italy with Ryanair to Stanstead.
The flight was due to leave at 10:30pm but at 1 minute to 10:00pm the flight was cancelled!
There were no representatives from Ryanair at the airport, just Italian Airport staff (Airport closes after the last flight at 10:30 and re-opens in the morning) and all they were interested in doing was get us to collect our luggage and get out of the airport, with no offer of help or information.
I was told that the two Ryanair flights the following day were full and to try and get a flight from another airport!
I managed to get our hire car back so that we could actually drive somewhere to stay for the night.
The following morning I managed to get flights re-booked with Ryanair through Pisa airport for that night (24 hours delay) and got back to the UK a day late.
I wrote to Ryanair to claim expenses (compensation under EU Regulations) but have received "Outside our control" letter back from them.
I have written back bringing in the issue of Failed Duty of Care etc, etc, but still no luck!
I want to take the next step of going to court (Moneyclaim Online) and could really do with some help in the wording of the claim from anyone who maybe knows how to proceed, or who has gone through the process themselves.